IADS Exclusive - Designing a relevant customer experience: A talk with Héroïne

Articles & Reports
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Oct 2021
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Dr Christopher Knee

Organisation charts, while not a perfect picture of how companies operate, nevertheless provide some insights into how companies are shifting over time, how they are dealing with complexity, and also how companies differ in their perspectives and priorities. A sample of IADS members have shared organisation charts prompting some thoughts about department store structures.


IADS Exclusive - The anatomy of a department store - Organisation structures under the microscope


IADS provides its members with a weekly in-depth analysis on retail-oriented topics. This is an example of the themes the Association regularly addresses, and the topic of an article from the IADS members-only newsletter date 20 October 2021.