BoF's complete guide to communicating value to shoppers
What: As consumer spending on fashion declines across major markets, retailers at all price points must increasingly demonstrate their value beyond price alone, with luxury brands particularly challenged to justify premium pricing amid heightened competition and changing consumer priorities.
Why it is important: This evolution in consumer attitudes forces retailers to adapt their strategies across all price points, balancing the need to demonstrate value while maintaining profitability in a market where shoppers are increasingly selective about their purchases.
The retail landscape faces a fundamental shift as consumers conduct increasingly rigorous internal negotiations about purchase value. With over 40% of shoppers in major markets reducing fashion spending in 2024, brands must work harder to justify their pricing. At the luxury level, brands face pressure from new competitors attempting to undercut prices, while mass-market retailers must differentiate themselves among numerous affordable options. Success requires a clear market position, differentiated products that cultivate desire, marketing that emphasizes quality and distinctiveness, and a rewarding sales experience. Retailers like Uniqlo focus on convenience and efficiency, while luxury brands emphasize personalization and service. The key lies in understanding and delivering what specific customer segments value most, whether that's customization, rarity, or experience.
IADS Notes: Recent market analysis reveals significant shifts in consumer spending patterns. According to BoF and McKinsey reports, over 40% of shoppers in major markets are reducing fashion expenditure, while luxury retail faces particular challenges in justifying premium pricing. This aligns with broader industry trends showing consumers becoming more discerning about value, forcing retailers across price points to demonstrate clear value propositions beyond mere pricing strategies.
BoF's complete guide to communicating value to shoppers