Meetings & Events
IADS 66th General Assembly
IADS 66th General Assembly
Practical Information
Click here to view the complete programme!
Wednesday November 12th
09:30 am: Meeting point at The Dorsett Kai Tak Hotel and departure for store visits
09:30 am – 10:00 am: Transit to store
10:00 am – 11:30 am: Sogo Causeway Bay opening ceremony and visit
11:30 am – 12:30 pm: Lunch break
12:30 pm – 01:00 pm: Transit to IFC Mall
01:00 pm – 02:15 pm: IFC Mall visit
02:15 pm – 02:45 pm: Transfer to Sogo Kai Tak offices
02:45 pm – 03:00 pm: (Opening remarks & welcome speech). Speakers: Kamshim Lau, CEO, Sogo, and President of the IADS, and Selvane Mohandas du Ménil, Managing Director, IADS
03:00 pm – 04:00 pm: IADS Academy. Speakers: IADS Academy 2025 cohort
- Academy 2025 Topic: How to become a better merchant
04:00 pm – 04:30 pm: Coffee break
04:30 pm – 06:00 pm: IADS CEOs conversation
06:00 pm – 07:00pm: IADS General Assembly (video conference with distant members). Speakers: Selvane Mohandas du Ménil, Managing Director, IADS
- 2025 results & achievements
- 2026 plan & budget
07:00 pm – 08:00pm: IADS CEO Roundtable (video conference with distant members). Speakers: IADS members' CEO
- Topic: Update on each member's situation
08:00pm – onwards: Cocktails and Dinner. Location: Kai Tak
Thursday November 13th
08:30 am: Meeting point at The Dorsett Kai Tak Hotel
08:30 am – 08:45 am: Transit to Sogo Kai Tak offices
08:45 am – 09:45 am: Crisis management workshop – How prepared are IADS CEOS? Speakers: Evgeniy Mamay (TSUM Kiyv), Luis Iturriaga (Beco), moderated by Anchita Ranka (IADS)
- Theme: The key learnings for IADS members from critical situations and advice on how to get prepared
09:45 am – 10:15 am: Introduction to Sogo. Speakers: Mr Stephen Li, Division Manager
10:15 am – 10:50 am: Introduction to Kai Tak. Speakers: Ms Michelle Tsang, Deputy Store Manager
10:50 am – 12:00 pm: Sogo Kai Tak opening ceremony and visit
12:00 pm – 01:00 pm: Lunchbreak. Location: TBC
01:00 pm – 02:15 pm: SNDO visit
02:15 pm – 03:00 pm: Guest Speaker – Giordano. Speakers: James Reynolds, Director Global Retail Excellence and GM HK and Macau
03:00 pm – 03:45 pm: Guest Speaker – REDNote. Speakers: Ms Claire Wong, Regional GM, Global Business Solutions
03:45 pm – 04:00 pm: Transit to K11
04:00 pm – 04:45 pm: K11 Presentation
04:45 pm - 6:00pm: K11 Mall visit
06:00 pm – 06:30 pm: Transfer to Dorsett Kai Tak Hotel
06:00 pm – 07:30 pm: Free Time
07:00 pm – onwards: CEO private reception
General information
Additional information
To facilitate coordination with Sogo, we kindly ask you to inform us if you intend to participate in this event. Please provide us with your expected arrival date and time.
On Tuesday, November 11th, according to your time of arrival, we will make restaurant recommendations, and you are welcome to join if possible.
Transfers during the day will be taken care of by Sogo.
Recommended Hotel
We recommend you stay at:
Dorsett Kai Tak Hotel
43 Shing Kai Rd, Kowloon City, Hong Kong
+852 3528 8288
We have negotiated rates: Single room: HK$ 1,400 + 13% VAT (breakfast included)
Booking here using promo code IADS2025
Contacts:
We remain at your disposal should you need any assistance in preparing your trip or during your stay.
As a kind reminder, here are the details of the IADS Team:
Selvane Mohandas du Ménil, Managing Director +33687324531, smohandas@iads.org
Anchita Ranka, Head of Analyses and Prospectives, +33671986742, aranka@iads.org
IADS Operations Meeting #6: Omnichannel Business
IADS Operations Meeting #6: Omnichannel Business
TOPIC: This meeting's topic is Omnichannel Business, more information will be disclosed closer to the date of the meeting.
General information
Timing
Tuesday 14 October 2025 from 3 pm to 6 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS CEO Exchange 2025 #3
IADS CEO Exchange 2025 #3
TOPIC: Strengthening the Department Store: Smarter Growth, Seamless Channels, Sharper Operations
This meeting will be the opportunity to continue the conversation that incurred during the 2024 General Assembly in Turkey and gain insight into the thoughts of the guest speakers.
Guest Speaker:Robert Rooderkerk, Associate Professor of Operations Management,
Rotterdam School of Management, Erasmus University
Robert P. Rooderkerk is Associate Professor of Operations Management at Rotterdam School of Management, Erasmus University. He holds an M.Sc. in Econometrics with a specialisation in logistics from Erasmus University Rotterdam and a Ph.D. in Marketing from Tilburg University – both earned with cum laude distinction.
Robert's research focuses on the intersection of marketing and operations, addressing critical challenges in omnichannel retail and retail analytics. His work has been featured in leading academic journals (FT50 list) and high-impact managerial outlets, including the California Management Review and Harvard Business Review. He is a recipient of the Dutch Marketing Science Award as has been recognised as a finalist for both the Journal of Marketing Research Best Paper Award and the Dutch Insights Scientist of the Year 2019 Award.
His research has garnered broad media attention, with coverage in national and international newspapers such as Algemeen Dagblad, Laatste Nieuws, Standaard, and Volkskrant), as well as on Dutch radio (BNR and VARA Kassa Radio), television (Teleac Hoe?Zo!, RTL Nieuws), the Dutch Consumer Reports magazine, and BBC's Capital blog.
Robert serves on the editorial board of Journal of Retailing and Production and Operations Management.
He brings over two decades of teaching experience across undergraduate, graduate, and executive education programs, and has earned multiple teaching awards.
He currently leads the Retail Analytics Expert Practice at the Erasmus Centre for Data Analytics and is the founding Academic Director of the MScBA Business Analytics & Management at RSM, recently ranked 19th globally among 160+ analytics programs by the2025 QS rankings.
Robert has held visiting positions at top institutions including the University of Florida, Tuck School of Business at Dartmouth, UCLA Anderson School of Management, and HEC Paris. He has advised and collaborated with leading companies and institutions such as Coca-Cola, Coolblue, Heineken, Jumbo Supermarkets, Philips, and the Dutch Ministry of Economic Affairs. Several of the algorithms he developed−particularly in assortment optimization and conjoint analysis−have been successfully implemented in industry
practice.
General information
Timing
Thursday 10 July 2025 2 to 4 pm Paris time
IADS Operations Meeting #5: E-commerce Directors
IADS Operations Meeting #5: E-commerce Directors
PROGRAM
We are delighted to welcome you to the first edition of the in-person Operations Meeting dedicated to E-commerce Directors. The purpose of this meeting is to offer participants an opportunity to network and exchange in full confidentiality. It will be the occasion for participants to share their vision, current and upcoming strategies, best practices, challenges and success, and offer a place for discussion and exchange.
Also, this meeting is pegged to Viva Tech, Europe's biggest startup and tech event, in case you plan to visit it.
Takeaways
Click below to view the meeting presentation:
IADS - Operations Meeting - E-commerce Directors Takeaways
IADS - Operations Meeting - E-commerce Directors Presentation
Click below for members' presentations:
El Palacio de Hierro Presentaion
Galeries Lafayette Presentation
General information
Timing
Tuesday 10 June 2025 8:30 to 6:00 pm Paris time.
Agenda
Tuesday 10 June | Exchanges & networking
From 8:30 am: Welcome & Breakfast
Location: Galeries Lafayette HQ, 27 rue de Châteaudun, 75009 Paris
Meeting room: denim jersey
9:00 am - 9:30 am: Welcome remarks & participant introductions
9:30 am - 11:15 am: Members' presentations & questions
11:15 am - 11:30 am: Coffee break
11:30 am - 1:00 pm: Members' presentations & questions
1:00 pm - 2:00 pm: Lunchbreak
Location: Galeries Lafayette HQ, 27 rue de Châteaudun, 75009 Paris
Meeting room: denim jersey
2:00 pm - 4:00 pm: Group discussion
4:00 pm - 4:30 pm: Coffee break
4:30 pm - 6:00 pm: Group discussion
Additional Information
Recommended presentation format(should fit into a 20-minute time frame):
- E-commerce recent success and failure: reflect on both by analysing them using six key dimensions: people, processes, data, systems, culture, and governance (see the Harvard Business Review article attached).
- E-commerce strategic agenda: looking ahead to the next year, explain your strategic priorities, trade-offs, challenges and conflicts affecting e-commerce (online vs. offline, short-term vs. long-term growth, upper vs. lower funnel investments, or mass appeal vs. targeted excellence).
The purpose of this structure is to provide a common framework that makes it easier to compare experiences across companies.
- Shift the meeting focus from isolated storytelling to collective insight-building and shared problem-solving.
- Encourage a deeper strategic reflection.
- Trigger collective discussion and tap into the group's combined experience.
Topics for the afternoon group discussion:
- Optimising the existing business model to be:
+ More effective on the marketing front (personalisation, UX, clienteling and loyalty, traffic and sales growth, etc)
+ More efficient on the operations front (PDPs, platform strategies, product returns, costs, international expansion, etc)
- Development of new business models and consequences (second-hand, apps, marketplace, zero-inventory stores, etc)
- AI experimentation culture, for a better, faster, cheaper, smarter, long-term winning business
Co-moderator:
Pr Robert Rooderkerk | Associate Professor of Operations Management at the Rotterdam School of Management
Robert P. Rooderkerk is Associate Professor of Operations Management at Rotterdam School of Management, Erasmus University. He holds an [M.Sc](https://fra01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fm.sc%2F&data=05%7C02%7Cmsankoh%40iads.org%7C5e80f231a6b64c6c915208dda33ac618%7C8fa228bd523e42a59a27d389b3f8a781%7C0%7C0%7C638846195030016556%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=2hon2YlHcG9WCCTQKPWw%2BkJ%2BdsYKTvXNFhXU5oIsN3w%3D&reserved=0 "Original URL: http://m.sc/. Click or tap if you trust this link."). in Econometrics with a specialisation in logistics from Erasmus University Rotterdam and a Ph.D. in Marketing from Tilburg University – both earned with cum laude distinction.
Robert's research focuses on the intersection of marketing and operations, addressing critical challenges in omnichannel retail and retail analytics. His work has been featured in leading academic journals (FT50 list) and high-impact managerial outlets, including the California Management Review and Harvard Business Review. He is a recipient of the Dutch Marketing Science Award and has been recognised as a finalist for both the Journal of Marketing Research Best Paper Award and the Dutch Insights Scientist of the Year 2019 Award.
His research has garnered broad media attention, with coverage in national and international newspapers such as Algemeen Dagblad, Laatste Nieuws, Standaard, and Volkskrant), as well as on Dutch radio (BNR and VARA Kassa Radio), television (Teleac Hoe?Zo!, RTL Nieuws), the Dutch Consumer Reports magazine, and BBC's Capital blog. Robert serves on the editorial board of Journal of Retailing and Production and Operations Management.
He brings over two decades of teaching experience across undergraduate, graduate, and executive education programs, and has earned multiple teaching awards.
He currently leads the [Retail Analytics Expert Practice](https://fra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fecda.eur.nl%2Fexpert-practices%2Fretail-analytics%2F&data=05%7C02%7Cmsankoh%40iads.org%7C5e80f231a6b64c6c915208dda33ac618%7C8fa228bd523e42a59a27d389b3f8a781%7C0%7C0%7C638846195030038826%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2BmJ2HozKzZ%2BVE8X93OLwiWOM580qAgI7Qf7vW%2F%2Fh6vw%3D&reserved=0 "Original URL: https://ecda.eur.nl/expert-practices/retail-analytics/. Click or tap if you trust this link.") at the Erasmus Centre for Data Analytics and is the founding Academic Director of the [MScBA Business Analytics & Management](https://fra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.rsm.nl%2Feducation%2Fmaster%2Fmsc-programmes%2Fmscba-business-analytics-management%2F&data=05%7C02%7Cmsankoh%40iads.org%7C5e80f231a6b64c6c915208dda33ac618%7C8fa228bd523e42a59a27d389b3f8a781%7C0%7C0%7C638846195030056298%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=L%2F1CIT%2BxzE1Gwx%2FbUtvJ%2BOIxIn5Psr62yAKuDffmhUE%3D&reserved=0 "Original URL: https://www.rsm.nl/education/master/msc-programmes/mscba-business-analytics-management/. Click or tap if you trust this link.") at RSM, recently ranked 19th globally among 160+ analytics programs by the 2025 QS rankings.
Robert has held visiting positions at top institutions including the University of Florida, Tuck School of Business at Dartmouth, UCLA Anderson School of Management, and HEC Paris. He has advised and collaborated with leading companies and institutions such as Coca-Cola, Coolblue, Heineken, Jumbo Supermarkets, Philips, and the Dutch Ministry of Economic Affairs. Several of the algorithms he developed, particularly in assortment optimisation and conjoint analysis, have been successfully implemented in industry practice.
Why Retailers Fail to Adopt Advanced Data Analytics - Havard Business Review
Meeting venue:
Galeries Lafayette HQ
27 rue de Châteaudun
75009 Paris
Meeting room: denim jersey
Recommended hotels:
[Chouchou Hotel](https://fra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.chouchouhotel.com%2F&data=05%7C02%7Cmsankoh%40iads.org%7C5e80f231a6b64c6c915208dda33ac618%7C8fa228bd523e42a59a27d389b3f8a781%7C0%7C0%7C638846195030078051%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=pOkSb89els49OXcqrlsQ%2FYFwY4q68Bf6oRmul1ONRJk%3D&reserved=0 "Original URL: https://www.chouchouhotel.com/. Click or tap if you trust this link.") 11 rue du Helder: from €248
[Maison Albar Le Vendôme](https://fra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.fr%2Fmaps%2Fplace%2FMaison%2BAlbar%2B-%2BLe%2BVendome%2F%4048.8718089%2C2.3300731%2C17z%2Fdata%3D!4m10!3m9!1s0x47e66ffc1cb3579d%3A0xdac28c4536e744dc!5m3!1s2025-06-10!4m1!1i1!8m2!3d48.871809!4d2.334944!16s%252Fg%252F11j0bvx9ss%3Fentry%3Dttu%26gep%3DEgoyMDI1MDExNS4wIKXMDSoASAFQAw%253D%253D&data=05%7C02%7Cmsankoh%40iads.org%7C5e80f231a6b64c6c915208dda33ac618%7C8fa228bd523e42a59a27d389b3f8a781%7C0%7C0%7C638846195030097562%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=oAMizpGBvyM1FjMacjWxh%2BMzjPEBrxONxSGqzf%2FUFEE%3D&reserved=0 "Original URL: https://www.google.fr/maps/place/Maison+Albar+-+Le+Vendome/@48.8718089,2.3300731,17z/data=!4m10!3m9!1s0x47e66ffc1cb3579d:0xdac28c4536e744dc!5m3!1s2025-06-10!4m1!1i1!8m2!3d48.871809!4d2.334944!16s%2Fg%2F11j0bvx9ss?entry=ttu&gep=EgoyMDI1MDExNS4wIKXMDSoASAFQAw%3D%3D. Click or tap if you trust this link.") 7 rue du Helder: from €378
Both are located 9 minutes walk from the meeting venue
Contacts:
We remain at your disposal should you need any assistance in preparing for your trip or during your stay.
Christine Montard, Director of Markets & Events +33645474514, WhatsApp +33668800428 [cmontard@iads.org](mailto:cmontard@iads.org "mailto:cmontard@iads.org")
IADS 2025 Mid-Year CEO Meeting
IADS 2025 Mid-Year CEO Meeting
TOPIC: Discovering the Korean Market
Hosted by Hyundai Department Stores
Resources
Click below to view the guest speakers' presentation and IADS reports:
Mr Olivier Mouroux, CEO and Co-founder, Asiance - Local digital ecosystems & Korean consumers
Mr Ho Seop Song (Bryan), Head of Branding, Gentle Monster Group - Brand presentation
Mr Jun Lee, Global Branding Manager, Gentle Monster Group
Tamburins (Gentle Monster Group) Presentation
Gentle Monster,Tamburins, Nudake IADS recap
Mr Jee Young JUNG, CEO & Chairman of the Board, Hyundai Department Stores
Ms Jung-Ah KIM, Executive Director, Handsome - Group presentation
Hyundai Seoul - Presentations Recap
Click below to access the complete retail tour of Seoul, as well as a special market visit to Seong-su, organised by IADS' partner Jinny Corp:
Check out the photos of the full retail tour
Check out the photos of the Seongsu District Market Visit
Guest Speakers
Jinny Chung - Fashion Industry Professional | Expertise in Merchandising, Retail, Marketing, and CRM
With a degree in Fashion Merchandising, Jinny has built a 22-year career across various sectors of the fashion industry. Her experience spans merchandising, retail operations, training, marketing, and customer relationship management, allowing her to develop both hands-on expertise and strategic insight.
She has worked with a diverse range of companies, including the luxury marketing agency Cosa Lieberman Korea, global fashion houses such as Celine Korea, Fendi Korea, and Christian Dior Couture Korea, as well as major Korean corporations like Shinsegae International and Lotte Department Stores. These roles have helped her broaden her professional network and cultivate a well-rounded business acumen across the industry.
Currently, she works as a freelance consultant on fashion-related projects, leveraging her extensive background and connections to deliver impactful results.
Olivier Mouroux - CEO and Co-founder, Asiance
With 27 years of professional experience in Asia, including time in China, Japan, and 24 years in Korea, Olivier has cultivated deep expertise in the region. He holds degrees in Electronics and Computer Science, Marketing and Finance, and a Master's in IT.Olivier actively contributes to various nonprofit organizations, serving as Vice-President of the French Korean Chamber of Commerce and Industry (FKCCI) and as a founder & board member of the Cercle des Entrepreneurs Francophones de Corée (CEFC). He is also a French Foreign Trade Advisor (CCEF) & a founder of the French Tech Seoul. Beyond his corporate role, he is dedicated to mentoring startups, teaching, and conducting workshops on digital transformation.
In recognition of his contributions, Olivier was named an Honorary Citizen of Seoul in May 2008 and has received numerous local and international web awards for his achievements.
Ho Seop Song (Bryan) - Head of Branding (US, EU, ME, SEA, AUS) - IICOMBINED (Gentle Monster, Tamburins, Nudake)
Myung Jung Lee (Jun) - Global Branding Manager (US, EU, ME) - IICOMBINED (Gentle Monster, Tamburins, Nudake)
Hosts
Mr Jee Young Jung - CEO, Hyundai Department Store Co. Ltd
Mr Jee Young Jung serves as CEO of Hyundai Department Store Co. Ltd since November 2023. He previously held the positions of COO/CMO (2019-2023) and Head of Strategic Operations (2014-2019). Mr Jung began his career at Hyundai Department Store in 1991, accumulating over three decades of experience within the company.
Mr Pil Beom Kim, Executive Director, Fashion Division, Hyundai Department Store Co. Ltd
Mr Phil Beom Kim serves as Executive Director of the Fashion Division at Hyundai Department Store Co. Ltd since November 2022. Previously, he was Director of Hyundai Ulsan Store (2021-2022) and Director of Hyundai Kintex Store (2020-2021). Mr Kim joined Hyundai Department Store in 1996, bringing over 25 years of retail experience to his current role.
Ms Jung-Ah Kim, Executive Director, Global Business, Handsome
Mr Louis Yoo - Store Director, The Hyundai Seoul, Hyundai Department Store Co Ltd
Mr Hee Yeol Yoo is Store Director of The Hyundai Seoul, Hyundai Department Store Co. Ltd since November 2023. He previously served as Director of Hyundai Sinchon Store (2022-2023) and Director of Hyundai Gimpo Store (2019-2022). Mr Yoo began his career at Hyundai Department Store in 1996, accumulating over 27 years of experience with the company.
PROGRAM
We were delighted to welcome you during a day and a half in vibrant Seoul. During this time, we organised a visit of Seoungsu, one of the most active areas of the city, met with a specialist of e-commerce in Korea, and met with the CEO of the Korean leading department store company, The Hyundai Department Store group. This document recaps the planned activities and provides practical details.
The session started on Monday 9th June 2pm with a city visit, and the first meeting took place at 5pm. Tuesday 10th June was dedicated to Hyundai.
Timing
Seoul, 9-10 June 2025.
Agenda
Monday 9 June 2025 - Discovering the Korean market
2:00-4:30 pm: Visit of Seongsu-Dong
A visit of the "Brooklyn of Seoul" where local and international brands are developing their latest retail concepts.
Location: More information will be disclosed closer to the date of the meeting.
Guest speakers will be announced shortly
4:30-5:00 pm: Transfer to Asiance office
5:00-6:30 pm: The Korean Digital Ecosystem: Korean Consumers, E-commerce, Social Networks, and Key Inspirations
Guest speaker: Olivier Mouroux, CEO and Co-Founder, Asiance
Location: Asiance Office in City Hall, 4F Shin-a Memorial Hall., 33. Jeong-dong, Jung-gu, Seoul 04518 – Creative room
6:30 pm-Onwards: Informal aperitivo (with a view) and dinner
Location: TBC in Seoul
Tuesday 10 June 2025 - The Hyundai Apgujeong store
9:00 am: Gathering at the hotel and transfer to Apgujeong store
Location: Westin Josun Seoul
10:00-10:30 am: Welcome Coffee
Host: Hyundai Apgujeong store Director
Location: Black Jasmine Lounge (VVIP customer lounge)
10:30-11:10 am: Hyundai Apgujeong store visit
Guest speaker: Apgujeong store Marketing Manager
11:20 am-12:20 am: Korean lunch
Location: Dowon Style, Apgujeong, 5F (Korean-Chinese restaurant)
12:25-1:00 pm: transfer to The Hyundai Seoul
1:00-2:30 pm: The Hyundai Seoul store and Alt1 Gallery visit
Guest speaker: The Hyundai Seoul store director
Location: B2F ~ 6F (must-visit spots)
+Coffee break at YP HAUS (20-30s VIP lounge)
2:40-3:35pm: Introduction to the Hyundai Department Store Group
Speakers: Hyundai Department Store group CEO, Handsome representative
3:35-3:50 pm: coffee break
3:50-5:45 pm: CEO confidential exchange
5:45-6:00 pm: Closing remarks
Speakers: Hyundai Department Store group CEO, SOGO Hong Kong CEO & President of the IADS
6:10-7:30pm: Dinner
Location: TBC (Hosted by Hyundai Department Store group CEO)
General information
IADS 2025 Mid- Year CEO Meeting Schedule
Additional Information
We recommend that you arrive in Seoul at the latest on Monday 9th June morning.
We recommend The Westin Josun Seoul (offical website, booking.com) as it is centrally located and within walking distance for IADS members attending the IGDS event during the following days.
Contacts:
We remain at your disposal should you need any assistance in preparing your trip or during your stay.
Details of the IADS Team involved in this activity:
Selvane Mohandas du Ménil, Managing Director +33687324531, [smohandas@iads.org](mailto:smohandas@iads.org)
Anchita Ranka, Head of Analyses and Prospectives, +33671986742, [aranka@iads.org](mailto:aranka@iads.org)
IADS Merchandising Meeting #5: Sportswear & Sports Equipment
IADS Merchandising Meeting #5: Sportswear & Sports Equipment
TOPIC
This meeting's topic is Sportswear & Sports Equipment, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below for the Sportswear & Sports Equipment meeting takeaways:
Sportswear & Sports Equipment Takeaways
Click below to view the meeting presentations:
IADS - Merchandising Meeting - Sportswear presentation
- Click below to watch the recording of the meeting:
WATCH THE MEETING RECORDING HERE
General information
- IADS Merchandising Meeting - Sportswear & Sports Equipment - Invitation Letter
- IADS Merchandising Meeting - Sportswear & Sports Equipment - Questionnaire
Timing
Tuesday 20 May 2025 3 pm to 6 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS Merchandising Meeting #4: Women's Fashion
IADS Merchandising Meeting #4: Women's Fashion
TOPIC
This meeting's topic is Women's Fashion, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below for the Women's Fashion meeting takeaways:
WOMENS FASHION MEETING TAKEWAYS
Click below to view the meeting presentations:
IADS Women's Fashion Presentation
- Click below to watch the recording of the meeting:
WATCH THE MEETING RECORDING HERE
General information
- IADS Merchandising Meeting - Women's Fashion - Invitation Letter
- IADS Merchandising Meeting - Women's Fashion - Registration and Questionnaire
Timing
Tuesday 8 April 2025 3 pm to 6 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS Operations Meeting #4: CMOs/Merchandising Directors
IADS Operations Meeting #4: CMOs/Merchandising Directors
TOPIC
This meeting's topic is Chief Merchandising Officers / Merchandising Directors, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below to view the meeting presentation and takeaways:
IADS CMOS/Merchandising Directors Meeting Takeaways
IADS CMOS/MERCHANDISING DIRECTORS PRESENTATION
- Click below to watch the recording of the meeting:
IADS CMOs/Merchandising Directors meeting
Click below for members' presentations:
El Palacio De Hierro presentation
Galeries Lafayette Presentation
General information
Timing
Tuesday 25 March 20252 to 5 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS Merchandising Meeting #3: Cosmetics, Beauty & Wellness
IADS Merchandising Meeting #3: Cosmetics, Beauty & Wellness
TOPIC
This meeting's topic is Cosmetics, Beauty & Wellness, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below to view the meeting takeaways:
IADS Cosmetics, Beauty & Wellness Takeaways
- Click below to watch the recording of the meeting:
WATCH THE MEETING RECORDING HERE
Click below to view the meeting presentations:
IADS Cosmetics, Beauty, & Wellness Presentation
General information
Timing
Tuesday 11 March 20252 to 5 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS Merchandising Meeting #2: Home & Decor
IADS Merchandising Meeting #2: Home & Decor
TOPIC
This meeting's topic is Home & Decor, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below to view the meeting takeaways:
IADS Home & Decor meeting takeaways
- Click below to watch the recording of the meeting:
Watch the meeting recording here
Click below to view the meeting presentations:
IADS Home and Decor Presentation
General information
Timing
Tuesday 18 February 20252 to 5 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS Operations Meeting #3: Commercial / Retail / Sales Directors
IADS Operations Meeting #3: Commercial / Retail / Sales Directors
TOPIC
This meeting's topic is Commercial / Retail / Sales Directors, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below to view the meeting takeaways:
IADS Commercial / Retail / Sales Directors Meeting Takeaways
- Click below to watch the recording of the meeting:
IADS Commercial / Retail / Sales Directors Meeting
Click below for members' presentations:
General information
Timing
Tuesday 4 February 20252 to 5 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS Operations Meeting #2: CCOs/CRM Directors
IADS Operations Meeting #2: CCOs/CRM Directors
TOPIC
This meeting's topic is CCOs/CRM directors, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below to view the meeting takeaways:
IADS CCOs/CRM Directors meeting takeaways
- Click below to watch the recording of the meeting:
IADS CCOs / CRM directors meeting
Click below for the members' presentations:
El Palacio de Hierro presentation
General information
Timing
Tuesday 21 January 20252 to 5 pm Paris time.
Agenda
Additional details will be shared as the meeting date approaches.
IADS CEO Exchange 2025 #1
IADS CEO Exchange 2025 #1
TOPIC: Recurring from the General Assembly- Sustainability, Omnichannel Operations, and Customers
This meeting will be the opportunity to continue the conversation that incurred during the 2024 General Assembly in Turkey and gain insight into the thoughts of the guest speakers.
Guest Speaker:Ecoalf
Javier Goyeneche - founder and CEO, ECOALF
Born in Madrid, Javier received his degree in Business Administration from the European Business School and continued with post-graduate work in International Marketing Strategies at Northwestern University in Chicago.
In 1995, he founded Fun & Basics, specialising in contemporary fashion handbags and accessories. Within 10 years, Javier grew the business to 350 points of sale and 70 branded retail stores, and he was awarded Best Young Entrepreneur of Madrid in 2005.
However, Javier gradually grew frustrated with the amount of waste he saw being produced by the fashion industry, so he embarked on a mission to create a concept that would combine design, an understanding of the fashion consumer, and the latest in recycled materials. In 2013, he launched ECOALF, named after his sons Alfredo and Alvaro.
Under his leadership, the company has grown steadily and now produces a full sustainable lifestyle collection of outerwear, swimwear, casual apparel, yoga, footwear and accessories. Javier has strategically expanded ECOALF's distribution to include many of the world's most prestigious department stores and specialty retailers (with over 1,800 points of sale).
Ecoalf has collaborated with companies like Apple, Swatch, Coolhunting, Coca-Cola, Will-iam, and Barneys NY and opened stores in Berlin, Barcelona, and Tokyo. Since 2018, Ecoalfhas been certified B Corp (the first Spanish fashion brand).
Javier has been awarded the Schwab Foundation's social innovators of the year 2020 for revolutionising the fashion industry and leading the shift towards a sustainable future. The Schwab Foundation for Social Entrepreneurship is the sister organisation of the World Economic Forum.
In July 2022, Ecoalf was officially recognised as one of B Corp's "Best for the World", positioning the brand in the top 5% of the 5,000 B Corps across the globe in the environment category.
General information
Timing
Thursday 9 January 2025
IADS Operations Meeting #1: CHROs/HR Directors
IADS Operations Meeting #1: CHROs/HR Directors
TOPIC
This meeting's topic is CHROs/HR directors, more information will be disclosed closer to the date of the meeting.
Takeaways
Click below to view the meeting presentation & takeaways:
IADS CHROs/HR directors Meeting takeaways
IADS CHROs/HR directors presentation
- Click below to watch the recording of the meeting:
IADS CHROs/HR Directors Meeting
Click below for member's presentations:
General information
- IADS Operations Meeting - E-commerce Directors - Invitation Letter
- IADS Operations Meeting - CMOs/Merchandising Directors - Invitation Letter
- IADS - Operations Meeting - Commercial / Retail / Sales Directors - Invitation Letter
- IADS Operations Meeting - CHROs - Invitation letter
- IADS Operations Meeting - CCO / CRM Directors - Invitation Letter
Timing
Tuesday 3 December 20242 to 5 pm Paris time.
Agenda
WHO IS HERE?
WHAT WILL MAKE THIS MEETING SUCCESSFUL?
RULES FOR THE MEETING
PRESENTATION FROM MEMBERS
All participants
GROUP DISCUSSION
All participants
CONCLUSION & MEETING EVALUATION
IADS Merchandising Meeting #1: Private Labels
IADS Merchandising Meeting #1: Private Labels
TOPIC
The meeting's topic is Private Labels.
Takeaways
Click below to view the meeting presentation and takeaways:
IADS PRIVATE LABELS MEETING TAKEAWAYS
IADS Private Labels Presentation
- Click below to watch the recording of the meeting:
IADS Private Labels Meeting Recording
Click below for the members' presentations:
El Palacio de Hierro Presentation
General information
- IADS Merchandising Meeting - Sportswear & Sports Equipment - Invitation Letter
- IADS Merchandising Meeting - Sportswear & Sports Equipment - Questionnaire
- IADS Merchandising Meeting - Women's Fashion - Invitation Letter
- IADS Merchandising Meeting - Women's Fashion - Registration and Questionnaire
- IADS Merchandising Meeting - Cosmetics, Beauty & Wellness - Invitation Letter
- IADS Merchandising Meeting - Home & Decor - Invitation Letter
- IADS Merchandising Meeting - Private Labels - Registration and questionnaire
- IADS Merchandising Meeting - Private Labels - Invitation letter
Timing
Tuesday 19 November 20242 to 5 pm Paris time.
Agenda
2:00 pm to 2:15 pm – 15 min
Welcome & meeting expectations
2:15 pm to 2:35 pm – 20 min
QUESTIONNAIRE RESPONSES
Christine MONTARD, Director of Activities & Analysis, IADS
2:35 pm to 3:45 pm – 70 min
PRESENTATIONS FROM MEMBERS
All participants
3:45 pm to 4:45 pm – 60 min
GROUP DISCUSSION
All participants
4:45 pm to 5:00 pm – 15 min
Conclusion & meeting evaluation
IADS 65th General Assembly
IADS 65th General Assembly
Practical Information
Click here to view the complete programme!
Speakers
Wednesday November 6th
Eren Çamurdan, CEO, Boyner
Eren, who graduated from Yıldız Technical University Industrial Engineering, completed his MBA at Yeditepe University. He started his career in the Ready-to-Wear Marketing Department at Altınyıldız Mensucat ve Konfeksiyon Factories A.Ş. and served as Product Supply Department Manager, Merchandising Deputy Director, and Brand and Merchandising Director respectively.
With the establishment of AY Marka Mağazacılık A.Ş. in 2008, he became the General Manager of AY Marka. As of February 2019, he joined Boyner Büyük Mağazacılık as General Manager.
Yalin Özcan, CEO, Hopi
Yalin has more than 20 years of experience in payment systems, telecommunication, B2C marketing, B2B sales and loyalty programs. Starting his career in banking, he held managerial positions at IBM Türkiye, Garanti Ödeme Sistemleri, Visa Türkiye, and Türkiye's leading telco company, Turkcell, where he was the Head of Trade Marketing and Retail Management.
He then served as the Head of the Payment Systems at Akbank. In 2017, he relocated to San Francisco and worked as a CPO at MyGini, a Fintech start-up. Returning to Türkiye in 2019, he served as Corporate Sales Director at Vodafone and as Board Member in various Vodafone companies. Since April 2021, he is Hopi's General Manager.
Efsun Janset Yilmaz, E-commerce Deputy General Manager, Boyner
Efsun graduated from Ege University with a degree in Textile Engineering. She started her career in 2002 as a Product Technologist at Next Group. She subsequently held the positions of Retail Sales Manager at Erba in 2004, Senior Buying Manager at LC Waikiki in 2009, Buying Manager at Landmark Group in 2012, Buying Director at Trendyol in 2013, Trade Director at Saide Tekstil in 2016, and E-Commerce Category Director at LC Waikiki in 2019.
Since 2022, Efsun has been leading Boyner's digital channels including boyner.com.tr, Boyner Now, Alternative Channels, and Digital Marketing.
Efsun Janset Yilmaz Presentation
Cihan Yildiz, CTO, Boyner
Cihan graduated from Istanbul's Technical University's Department of Electronics and Communication Engineering, with a master's degree in Telecommunications Engineering. He began his career in 2004 as a Service Operations Specialist at Turkcell, and held various managerial positions until becoming the Marketing Solutions Unit Manager.
From 2018 to 2022, Yildiz served as Senior Manager of Fintech Solutions at Turkcell. After he served as Deputy General Manager responsible for Technology at Hopi, Yildiz has been leading the technology and innovation-driven development of Boyner as Deputy General Manager responsible for technology since October 2022.
Nurçin Koçoglu, CMO, Boyner
Nurçin graduated from Marmara University's Faculty of Communication and Grenoble Ecole de Management in France. After starting her professional career at Mercedes-Benz Türk, she held various managerial positions in the marketing function at Turkcell for 7 years.
After serving as Marketing and Corporate Communications Director and Executive Board Member at Hepsiburada, Koçoğlu piloted MediaMarkt's digital transformation. In 2015, Koçoğlu took on the role of Corporate Marketing Communications Director at Türk Telekom. Joining Boyner in July 2020, Nurçin leads end-to-end marketing, brand management, customer experience and analytics, and corporate communication functions as Deputy General Manager of Marketing and Brand Management. She has won many awards as a CMO, from Fortune, Fast Company, BMI, and MediaCat.
Luke Vander Linden, VP Membership & Marketing, Retail & Hospitality ISAC
The Retail & Hospitality ISAC is the cybersecurity sharing and collaboration community for the consumer-facing business sector. As vice president of membership, Luke is responsible for member growth and engagement and, as part of the leadership team, overall organisational strategy. The RH-ISAC is a dynamic community with more than 250 member companies. It partners with key trade associations to strengthen the collective efforts to improve cybersecurity in our shared sectors. Prior to joining the RH-ISAC, Luke held similar positions at the Society for Corporate Governance and the Academy of Management.
Luke Vander Linden presentation
Filiz Bayrak, Deputy General Manager of Corporate Development and Investments
After graduating from Istanbul Technical University's Department of Urban Planning in 1995, Filiz Bayrak completed a Master's degree in Urban Planning at the same university in 1997. In 2000, she earned her MBA from Boğaziçi University. Filiz Bayrak began her career in 1997 as a research and valuation specialist at an international real estate consultancy firm. In 1998, she joined Boyner Büyük Mağazacılık as an Investment Planning Manager and later served as the Manager of Strategy Development, Investments, and Visual Presentation. In 2014, she was promoted to the position of Deputy General Manager responsible for Corporate Development and Çarşı. Since 2016, she has continued in her role as the Deputy General Manager of Corporate Development and Investments.
Ayşegül Uyal, Deputy General Manager of Brand Store Projects & Visual Design, and Costa Coffee
A graduate of Istanbul University with a degree in Italian Language and Literature, Ayşegül Uyal began her career as a purchasing and product manager at Beymen Group. She served as department, regional, and country director at Prada, Eren Holding, and Doğuş Retail. Uyal joined Boyner in 2019 as the Director of Visual Design and Merchandising, and since 2022, she has been serving as the Deputy General Manager of Brand Store Projects & Visual Design and Costa Coffee at Boyner Büyük Mağazacılık. Additionally, Ayşegül Uyal holds the position of COO at BrandCode, a licensing and distributorship company established under Boyner Holding.
Academy
Events
08:00 am–08:30 am: Participants arrival, open breakfast. *Location: Swissôtel The Bosphorus, Monte Rosa meeting room*
08:30 am–08:45 am: Opening remarks & welcome speech. *Speakers: Selvane Mohandas du Ménil, Managing Director, IADS & Eren Çamurdan, CEO, Boyner*
08:45 am–09:30 am: Building the next-generation loyalty programme by combining MarTech, FinTech and AdTech. *Speaker: Yalin Özcan, CEO, Hopi*
09:30 am–10:15 am: Transforming Retail: Boyner's digital evolution and AI-driven innovations in e-commerce. *Speaker: Efsun Janset Yilmaz, E-Commerce Deputy General Manager, Boyner*
10:15 am–10:30 am: Coffee Break
10:30 am–11:15 am: The impact of AI in retail: data strategy and opertaions. *Speaker: Cihan Yildiz, CTO, Boyner*
11:15 am–12:00 pm: Boyner's breakthroughs in customer experience and hyper-personalization. *Speaker: Nurçin Koçoğlu, CMO, Boyner*
12:00 pm–12:30 pm: Introducing IADS' partner Retail & Hospitality ISAC *Speaker: Luke Vanden Linden, Vice President Membership & Marketing, RH-ISAC*
12:30 pm–01:30 pm: Lunchbreak *Location: Swissôtel The Bosphorus*
01:30 pm–03:30 pm: IADS CEOs conversation (Questions collected from participants)
03:30 pm–04:00 pm: Coffee break & call setup
04:00 pm–05:15 pm: IADS General Assembly (hybrid event) *Speaker: Selvane Mohandas du Ménil, Managing Director, IADS*
- 2024 results & achievements
- 2025 plan and budget
05:15 pm–06:00 pm: IADS CEO Roundtable (hybrid event accessible to distant CEOs) *Speakers: IADS members' CEOs*
- Topic: Update on each member's situation
06:00 pm–07:00 pm: IADS Academy (hybrid event accessible to distant CEOs) *Speakers: IADS Academy 2024 cohort*
- Academy 2024 Topic: AI and department store activities
07:00 pm–07:45 pm: Break & transfer to the restaurant
08:00 pm–onwards: Cocktails and Dinner *Location: Biz Restaurant, Gümüşsuyu, Mete Cd. No: 2, 34437 Beyoğlu/İstanbul, Turkey*
Thursday November 7th
09:15 am–09:30 am: Meeting point at The Swissôtel Bosphorus and departure for store visits
09:30 am–10:00 am: Transit to store
10:00 am–11:00 am: Bagdat Street visit. Speakers: Filiz Bayrak, Deputy General Manager of Corporate Developmentand Investments, and Aysegul Uyal, Deputy General Manager of Brand StoreProjects & Visual Design, and Costa Coffee.
Theme: Next-generation retail
(Academy joining)
11:00 am–12:00 pm: Boyner Cadde store visit. Speakers: Filiz Bayrak, Deputy General Manager of Corporate Developmentand Investments, and Aysegul Uyal, Deputy General Manager of Brand StoreProjects & Visual Design, and Costa Coffee.
Theme: Next-generation retail
(Academy joining)
12:00 pm–01:00 pm: Transit to store
01:00 pm–02:30 pm: Lunchbreak. Location: Clove Restaurant in IstinyePark
(Academy joining)
02:30 pm–03:30 pm: İstinyePark mall visit. Speakers: Filiz Bayrak, Deputy General Manager of Corporate Developmentand Investments, and Aysegul Uyal, Deputy General Manager of Brand StoreProjects & Visual Design, and Costa Coffee.
Theme: Next-generation retail
(Academy joining)
03:30 pm–05:30 pm: Boyner IstinyePark & Boyner Dynamic Teen store visits. Speakers: Filiz Bayrak, Deputy General Manager of Corporate Developmentand Investments, and Aysegul Uyal, Deputy General Manager of Brand StoreProjects & Visual Design, and Costa Coffee.
Theme: Next-generation retail
(Academy joining)
05:30 pm–06:15 pm: Farewell drinks. Location: Masa Restaurant in IstinyePark luxury area
(Academy joining)
06:15 pm–06:45 pm: Car & boat transfer to dinner (CEOs only) at Cem Boyner's house
06:45-11:00pm: Cem Boyner's personal invitation for aperitivo and cocktail
General information
IADS Merchandising Meeting #6: Men's Fashion
IADS Merchandising Meeting #6: Men's Fashion
TOPIC
The meeting's topic is Men's Fashion, more details will be disclosed closer to the date of the meeting.
Takeaways
Click below for the Men's Fashion meeting takeaways:
Men's Fashion Meeting Takeaways
- Click below to watch the recording of the meeting:
Watch the meeting recording here
Click below to view the meeting presentations:
IADS Men's Fashion Presentation
Nelly Rodi Men's Fashion Presentation
General information
IADS Merchandising Meeting #6 - Men's Fashion - Invitation Letter
IADS Merchandising Meeting #6 - Men's Fashion - Registration and Questionnaire
Timing
Tuesday 10 September 2024
Agenda
3:00 pm to 3:05 pm – 5 min
WELCOME!
3:05 pm to 3:15 pm – 10 min
WHAT ARE YOUR EXPECTATIONS FOR THIS MEETING?
All participants!
3:15 pm to 3:35pm – 20 min
QUESTIONNAIRE RESPONSES
Ms Christine MONTARD, Director of Activities & Analysis, IADS
3:35 pm to 4:10 pm – 35 min
PRESENTATION BY NELLY RODI
Ms Constance LE NAY, Senior Luxury Consultant & Mr Maximilien LEBAUDY, Fashion and Lifestyle Consultant
4:10 pm to 5:45 pm – 100 min
GROUP DISCUSSION
All participants!
5:45 pm to 6:00 pm – 15 min
FEEDBACK & CONCLUSION
All participants!
IADS CEO Exchange 2024 #3
IADS CEO Exchange 2024 #3
TOPIC: Tmall and the customer journey reinvention
This meeting gives more insight into the deal between LVMH and Alibaba while simultaneously explaining the Alibaba ecosystem's specificities to the IADS CEOs. You've probably already read LVMH's latest press release about their partnership with Tmall from this week (accessible here) and we are extremely excited to welcome Nicolas to discuss more about this topic.
Guest Speaker:Nicolas Cano
IADS X ALIBABA & TMALL LUXURY PRESENTATION
Nicolas Cano - Business Development Director, Europe & US, Alibaba Group
Nicolas Cano has over 15 years of international expertise in the luxury sector.
Nicolas has held the Fashion & Luxury Business Development Director position at Alibaba Group since May 2018. He leads the e-commerce deployment of major Houses on Alibaba's B2C platform, Tmall & Tmall Luxury Pavilion.
He started his career at L'Oréal in the Luxury Division as a Product Manager before joining LVMH in 2005. He worked at Dior Homme, Christian Lacroix as Commercial Development Manager for Europe, and then EMEA.
In 2010, Nicolas joined the Chalhoub Group to develop the Chanel franchise network in the Middle East. In 2016, he took over the General Management of the Symphony Group, the Alabbar Group's retail branch, deploying an omnichannel strategy and opening exclusive concept stores in the extension of the Dubai Mall.
Nicolas graduated from the L'Ecole Superieure de Commerce de Nantes (AUDENCIA).
General information
Timing
Wednesday 10 July 2024
IADS Operations Meeting #6: Marketing Directors
IADS Operations Meeting #6: Marketing Directors
TOPIC
This meeting's topic is Marketing.
The IADS meetings are designed to maximise exchanges. To that end, we also kindly ask you to:
• Prepare a 10-minute presentation that participants will present during the first part of the meeting. The goal of the presentation is twofold: to update/inform other participants on the state of your marketing strategy and/or initiatives and also to trigger questions. The presentation can be either on your current priorities, or the strategy, or a new initiative, or a success, or a specific challenge, etc. Presentations should not exceed 10 minutes to allocate enough time for the group discussion during the second part of the meeting.
• Prepare the questions and topics you would like to discuss with your peers during the group discussion (second part of the meeting).
Takeaways
- Click below to view the meeting presentation & takeaways:
IADS Marketing Directors Presentation
Marketing Directors Meeting takeaways
- Click below to watch the recording of the meeting:
WATCH THE MEETING RECORDING HERE
- Click below to view the members' presentations:
El Palacio de Hierro Presentation
General information
IADS Operations Meeting - Marketing Directors - Invitation Letter
IADS Meetings - Guide of Conduct
IADS Antitrust Guidelines 2024
Timing
Tuesday 2 July 2024 from 3 pm to 6 pm.
Agenda
3:00 pm to 3:05 pm – 5 min
WELCOME!
3:05 pm to 4:30 pm – 85 min
PRESENTATIONS FROM MEMBERS
All participants
4:30 pm to 5:55 pm – 85 min
WORKSHOP & DISCUSSION
All participants
5:55 pm to 6:00 pm – 5 min
CONCLUSION
IADS CEO AI Retreat
IADS CEO AI Retreat
TOPIC
This meeting's topic is AI Technology, more information will be disclosed closer to the date of the meeting.
PROGRAM
We have thoughtfully created the meeting program, with the following goals:
- Organise a 2 day session alowing CEOs to be more familiar with AI, understand in a collective and confidential/intimate manner what is at stake, and allow them to discuss equal to equal with their teams.
General information
Resources
Open AI x Bain & Co AI Retreat Presentation
IADS CEO AI Retreat Seminar Topics Covered
Gen-AI: Artificial Intelligence and the Future of Work
The Lean Startup: book summary
Timing
Berlin, 19-20 June 2024.
Agenda
Wednesday 19th June - What is generative AI and why does it matter for Department Stores
Morning : Discover genAI and understand the impacts
From 8 am: Participants arrive and open breakfast
Location: SO/Das Stue Private Salon
8:45am: Opening of the day and welcome remarks
9:00-9:30 am : Warm-up – Strategic trends for retail and department stores: Future of retail
9:30 - 10:00 am: AI and generative AI – Rapid tech outlook for CEOs:
- AI yesterday, today and tomorrow
- The genAI 2023 surge explained
- Under the hood: how does genAI work? (demo)
10:00 - 10:15 am: coffee break
10:15 - 11:00: Business impacts of genAI (with demos):
- Cross-industry business impacts of genAI (today-forward)
- Consuming and working in 2030 (future-back)
11:00 - 12:00: Opportunities in the retail and department stores industry (with demos):
- GenAI impacts on support functions,
- Opportunities over the department stores value chain,
- How brands will leverage genAI, and what are the impacts and risks for retailers and department stores
12:00 - 2:00pm: Lunchbreak
Location: SO/Das Stue Casual Restaurant
Afternoon : Get the CEOs hands dirty and understand the "how"
2:00 - 2:30pm : Warm-up – Experience share on real use cases implementation:
- E-commerce chatbot implementations,
- Purchasing assistance cases
2:30 - 3:45pm : Hands-on sessions (CEO-friendly):
- Workshop #1 – Develop an e-commerce chatbot
- Workshop #2 – Develop a purchasing assistant
- Hands-on sessions debrief: What have we learned
3:45 - 4:00 pm: Coffee break
4:00 - 4:30 pm : Readiness – Operating model to move forward with genAI:
- How do other companies embrace the genAI opportunity,
- What operating model changes to make an organization ready,
- The 'make or buy' question, how commercial software will soon embed genAI
4:30 - 5:00 pm: Impacts on workforce and talent management:
- Impacts on ways of working,
- Impacts on workforce, talent and HR strategy
5:00 - 7:30pm : Free time
7:30 pm- onwards: meeting and transfer to cocktail followed by dinner
Location: Borchardt, Franz. Str. 47, 10117 Berlin
Thursday 20th June - Where is the opportunity and how to move forward
Morning : Play, ideate, prioritize
From 8:30 am: Welcome and Breakfast
Location: SO/Das Stue Private Salon
9:00 - 9:30 am: Warm-up – Responsible AI:
- What are the risks,
- How to control and mitigate these risks
9:30 - 10:45 am: Hands-on sessions (CEO-friendly):
- Workshop #3 – Develop an ad copy content factory
- Workshop #4 – Develop an in-store sales assistant
- Hands-on sessions debrief: What have we learned
10:45 - 11:00 am: coffee break
11:00 - 12:00: Use cases ideation session (interactive):
- What initiatives do CEOs see on their respective markets
- Business value vs accessibility framework presentation
- Use cases ideation and prioritization workshop
12:00 - 2:00 pm: Lunchbreak
Location: SO/Das Stue Casual Restaurant
Afternoon topic: Identify synergies, draw high-level roadmap, wrap-up
2:00 - 3:00 pm: Mutualized approach (interactive):
- Identify use cases not accessible for standalone Dpt Stores,
- What would it mean to develop shared genAI enablers
3:00 - 3:45pm: High-level genAI roadmaps:
- Sketch the high-level roadmap for one department store
- Replication for other department stores
- Looking forward: what to ask to whom when within your organization
3:45 - 4:00 pm: coffee break
4:00 - 5:00pm: Closing session:
- Debrief: What have we learned
- Next steps
Guest Speakers
Marc-André Kamel - Senior Partner, Bain & Co
Marc-André Kamel is a partner and director with Bain & Company's Paris office and the leader of the firm's global Retail practice.
He is also a leading member of Bain's Customer Strategy and Full Potential Transformation practices. He has more than 30 years of management consulting experience, working with CEOs and senior management teams on their most pressing issues and helping them drive full potential transformation programs. Since joining Bain in 1988, he has worked with clients in a wide range of industries including retail and consumer products, luxury goods, media and tourism. His projects have covered a broad cross-section of issues including corporate and business unit strategy, transformation, marketing strategy, cost reduction and operational improvement, mergers & acquisitions and organization.
Marc-André was until recently the Chairman of Bain's global Nominating Committee and served previously on the firm's global Compensation and Promotion Committee for 6 years. He is currently a member of the Board and Vice-President of AmCham France (American Chamber of Commerce in France) and is a member of the Digital Advisory Board of the Principality of Monaco.
Marc-André is a graduate of the "Ecole Spéciale des Travaux Publics" in France, where he received a degree in civil engineering. He also earned a Master of Science degree in civil engineering from Northwestern University and completed an MBA with distinction from the Wharton School.
Nick Greenspan - Senior Partner, Bain & Co
Nick works in the UK Retail and Consumer Products practices. He has deep expertise in the digital environment, having worked with many of the UK's leading online businesses. With over 35 years of consulting experience, his focus is on helping clients with corporate transformations, strategy and vision development, customer-led repositioning and operational improvement.
He has a proven track record of effectively collaborating with client management, Boards and teams to deliver exceptional financial and operational results. Nick has contributed articles to leading publications, including Harvard Business Review and European Management Review and has been quoted in The Times, The Wall Street Journal, The Telegraph, The Economist and Retail Week.
Nick received his MBA from Harvard Business School. He also received a BA with Distinction and Honors in Economics from the University of California, Berkley.
Cyrille Vincey - Partner, Advanced Analytics and Retail Practices, Bain & Co
Cyrille has more than 25 years of experience in various industries, always with an obsession of bridging business matters on one side, with technology and data science on the other side.
After having started his career at a software publisher, applying operational research and graph theory approaches to supply chain optimization, he founded a data science startup, later acquired by an e-commerce player. He then took on a CDO role and shipped a large-scale Audience Sharing platform used by 8,000 e-retailers.
As a consultant, Cyrille has been working primarily in the retail industry. He also enjoys leading or contributing to strategic projects in other tech-intensive or data-intensive industries. Cyrille has been assisting on most of the tech M&A deals in Europe, including adTech, digital trust, and enterprise software.
At Bain, he fosters a next generation of data-enabled consultants and oversees the Bain x Open AI partnership in Europe.
Additional Information
We recommend that you arrive in Berlin on Tuesday 18th June evening and leave either Thursday 20th June night (event closes at 5pm) or the following day.
Hotel and Venue for the event: Hotel SO/Berlin Das Stue, Drakestraße 1, 10787 Berlin, Germany
Contacts:
We remain at your disposal should you need any assistance in preparing your trip or during your stay.
Details of the IADS Team involved in this project:
Selvane Mohandas du Ménil, Managing Director +33687324531, [smohandas@iads.org](mailto:smohandas@iads.org)
Elisabetta Falco Beccalli, Communication and Innovation, +33671986742, [e](mailto:mjshea@iads.org)[falcobeccalli@iads.org](mailto:falcobeccalli@iads.org)
IADS Operations Meeting #5: E-commerce Directors
IADS Operations Meeting #5: E-commerce Directors
TOPIC
This meeting's topic is E-commerce.
Please note the meeting will be co-moderated by me and Mr Robert P. ROODERKERK. He is an Associate Professor of Operations Management, the Academic Director MScBA Business Analytics & Management and the Academic Director Retail Analytics at the Rotterdam School of Management, Erasmus Centre for Data Analytics. Please note he signed an NDA before the meeting so that you can feel free to discuss any topic.
The IADS meetings are designed to maximise exchanges. To that end, we also kindly ask you to:
• Prepare a 10-minute presentation that participants will present during the first part of the meeting. The goal of the presentation is twofold: update other participants on the state of your e-commerce business and/or operations and also to trigger questions. The presentation can be either on your current priorities, or the strategy, or a new initiative, or a success, or a specific challenge, etc. Presentations should not exceed 10 minutes to allocate enough time for the group discussion during the second part of the meeting.
• Prepare the questions and topics you would like to discuss with your peers during the group discussion (second part of the meeting).
Takeaways
- Click below to view the meeting presentation & takeaways:
E-COMMERCE DIRECTORS MEETING TAKEAWAYS
- Click below to watch the recording of the meeting:
Watch the meeting recording here
- Click below to view the members' presentations:
El Palacio de Hierro Presentation
Galeries Lafayette Presentation
IADS E-commerce Directors Presentation
General information
Timing
Thursday 13 June 2024 from 3 pm to 6 pm Paris time.
Agenda
3:00 pm to 3:05 pm – 5 min
WELCOME!
3:05 pm to 4:30 pm – 85 min
PRESENTATIONS FROM MEMBERS
All participants
4:30 pm to 5:55 pm – 85 min
WORKSHOP & DISCUSSION
All participants
5:55 pm to 6:00 pm – 5 min
CONCLUSION
IADS Merchandising Meeting #5: Sportswear & Sports Equipment
IADS Merchandising Meeting #5: Sportswear & Sports Equipment
TOPIC
The meeting's topic is Sportswear & Sports Equipment.
Click below for the Sportswear & Sports Equipment meeting takeaways:
Sportswear & Sports Equipment Takeaways
- Click below to watch the recording of the meeting:
Watch the meeting recording here
Click below to view the meeting presentations:
IADS - Merchandising Meeting - Sportswear
General information
Merchandising Meeting #5 - Sportswear & Sports Equipment - Invitation Letter
Merchandising Meeting #5 - Sportswear & Sports Equipment - Registration and Questionnaire
Timing
Tuesday 28 May 2024
Agenda
3:00 pm to 3:05 pm – 5 min
WELCOME!
3:05 pm to 3:30 pm – 25 min
QUESTIONNAIRE RESPONSES
Ms Christine MONTARD, Director of Activities & Analysis, IADS
3:30 pm to 4:00 pm – 30 min
PRESENTATION BY NELLY RODI
Ms Jessica ALMEIDA, Senior Fashion & Lifestyle Consultant
Mr Alexandre SALEM, Luxury Consultant
4:00 pm to 5:55 pm – 110 min
GROUP DISCUSSION
All participants!
5:55 pm to 6:00 pm – 5 min
CONCLUSION
IADS CEO Exchange 2024 #2
IADS CEO Exchange 2024 #2
PROGRAM
We have thoughtfully created the meeting program, with the following goals:
- Have a deep understanding of the transformative journey taken by Chalhoub Group thanks to visits and exchanges with top executives
- Gather a set of guest speakers on the topics of Talents (attraction and retention), Retail Media, Logistics and last mile, Loyalty, and Transformation. We are moving at full speed on that part.
View the full program below:
Program and practical information
General information
Timing
Monday and Tuesday, 22nd and 23rd of April 2024
If you can not join physically, we will organize a hybrid session to include distant CEOs on the 22nd of April, 4pm Paris time, for 2h.
We would be extremely happy to have you with us, please do not hesitate to let us know if you can attend (either face to face in Dubai or virtually) and we will send a calendar invitation accordingly.
Events
Monday 22nd April 2024
Location:Dubai
08:00 am – 08:30 am: Participants arrival and Open Breakfast
Location: Chalhoub Group Head Office 1, Gate 4 - Roundabout 6 - Mina Jebel AliJebel Ali - Jebel Ali Freezone - Dubai.
08:30 am – 08:45 am: Opening of the day and welcome remarks
Speaker: Selvane Mohandas du Ménil, Managing Director, IADS
08:45 am – 10:00 am: Introduction to Chalhoub Group and the specificities of the UAE customers
Speaker: Ms Lynn al Khatib, Vice-President of Communications & Ms Elena Magazeeva, Fashion Intelligence Manager, Chalhoub Group
10:00 am – 11:30 am: CEO confidential exchange
Themes of conversation TBA
11:30 am – 12:00 pm: How Chalhoub Group and Nakheel Malls are co-building the new Tryano department store
Speaker: Mr Jad Sfeir & Mr François Rosset, MDD of Multi-brand, Chalhoub Group
12:30 pm – 01:00 pm: Transfer to The Palm
01:00 pm – 02:00 pm: Lunch Break
Location: The St Regis, the Palm.
02:00 pm – 02:30 pm: Nakheel Mall and The View At The Palm visits
02:30 pm – 03:00 pm: Transfer to One Studio Chalhoub Group, Al Quoz
03:00 pm – 03:30 pm: Visit of One Studio Chalhoub Group
03:30 pm – 04:00 pm: Presentation of Chalhoub Group studio and content creation
Speaker: Mr Shawn Davey, Director of One Studio, Chalhoub Group
04:00 pm – 06:00 pm Video Conference with distant CEOs joining
04:00 pm – 05:30 pm: Will digital transformation systematically add flexibility to your company?
Speaker: Mr Lalit Karwa, Head, TSC PACE, Tata Consulting Services
05:30 pm – 06:00 pm: Retail Hub, a partner of IADS, on innovation spotted in retail
Speaker: Massimo Volpe, CEO, Retail Hub
06:00 pm – 06:30 pm: Return to Hotel
06:30 pm – 07:30 pm: Free time and refresh
08:00pm - onwards: Intimate cocktail followed by Dinner
Location: Carine Restaurant
Emirates Golf Club - Emirates Hills 2 - Dubai
Tuesday 23rd April 2024
Location:Dubai
08:00 – 08:30 am: Welcome and Breakfast
Location: Dubai Mall, use the main entrance (Louis Vuitton), close by drop off at the cinema parking - P3 level .
08:30 am – 09:00 am - The Style Pulse, a partner of IADS, on new brands scouting and trends
Speaker: Helen Lambert, CEO, The Style Pulse
09:00 am – 09:30 am: Level Shoes e-commerce capabilities presentation
Speaker: Mr Rani Nasr, VP E-commerce, Level Shoes
09:30 am – 11:30 am: Dubai Mall visit
- Focus on Level Shoes, significant boutiques, and VIP/VIC salons and perks
11:30 am – 12:30 pm: Transfer from Dubai Mall to Atlantis The Palm
From 12:30pm onwards: Participation to the Retail Summit (lasts until 24th of April) or departure
- Free attendance to Retail Summit for participating CEOs
External Guest Speakers
Lalit Karwa, Head of TCS Pace at Tata Consultancy Services, Europe
With wealth of professional experience spanning over two decades, Lalit stands out as a distinguished leader at the forefront of innovation and digital transformation. His unique blend of crafting strategic visions and hands-on execution has enabled him to build a successful track record, delivering impactful business results across diverse industry sectors.
Lalit is deeply passionate about 'business-building' through Innovation. As a catalyst for transformation, he specializes in integrating forward-thinking ideas into how companies operate, guiding businesses to adapt to the digital world and remain competitive. Beyond crafting strategies, Lalit finds fulfillment in leading, building and inspiring teams to achieve peak performance. His strategic acumen and knack for innovation make him a sought-after speaker for events that explore the challenges and opportunities of the digital era.
Massimo Volpe, CEO, Retail Hub
Massimo Volpe has almost twenty years of experience in International Retail organizations, learning and innovation. POPAI Italian country manager in 2007, He became Director for the European office in 2012, and Global VP In 2014. In 2015, he moved to New York and took the role of Chairman of the international office of the National Retail federation (the American retail association).
In 2020 He founded Retail Hub, the first A.I. platform dedicated to help retail tech startups on their way to become Scale-ups and Unicorns. In addition, he is a member of the Massachusetts Institute of Technology (MIT) Open Voice Commerce Commission and lecturer at Bocconi University and UCL college of London. Awarded as one of the top 100 retail Influencers, he is currently based between New York and London, but you can easily meet him in airports, on his way to study and test the latest Retail technology and trends somewhere around the world.
Helen Lambert Kennedy, CEO, Retail Hub
A former advertising director at ELLE international, Helen Lambert established The Style Pulse parent, Lambert + Associates in 2005. Past and present clients range from Kering to DFS, Harvey Nichols, Lane Crawford Group, NEXT, John Lewis to other leading luxury department stores across the US.
Launched in 2018, the Style Pulse is a curated B2B knowledge base, empowering retailers to access the best independent labels across fashion and lifestyle globally. They help their members cut through the noise and discover quality brands, all in one place and with all the requisite information to make informed decisions that add value to their business. To protect their brands, the service is by invitation only. Helen is an Irish expat based in France with a passion for craftsmanship and creativity. In 2019 she published her first book, "Unique Pieces" spotlighting the metiers of 21 creatives across the disciplines of art, design and jewelery.
Lynn Al Khatib, Vice-President of Communications, Chalhoub Group
Lynn brings over 18 years of corporate and brand communication experience. She specializes in building corporate brand strategies, crisis management, and stakeholder relationships.
Lynn joined Chalhoub Group in 2021 after a successful tenure at Nestlé, where she led Middle East Corporate Communication, establishing robust internal and external communication channels. Her global experience as the Global Nutrition, Health, and Wellness Communication Manager at Nestlé S.A. in Switzerland enriched her skills in bridging corporate, scientific, and consumer communication.
Beyond her professional endeavors, Lynn is an accomplished professional moderator, podcaster, interviewer, and presenter. She collaborates with leaders on their thought leadership, personal branding, and media training. Additionally, she is a passionate advocate for Women in Leadership and a dedicated mother of two.
Elena Magazeeva, Fashion Intelligence Manager, Chalhoub Group
Elena Magazeeva is Fashion Intelligence Manager at Chalhoub Group. Elena is responsible for retail audit of the GCC high-end fashion market, providing insights on retail trends and market dynamics. She was previously Senior Market Intelligence Manager at LVMH in Moscow.
Shawn Davey, Director of Creative, Chalhoub Group
With over 17 years of expertise in omni-channel luxury fashion and branding, he specializes in harnessing the full potential of expansive, multi-disciplinary creative teams across campaigns, content, and e-commerce studios. Shawn led the creation of 'One Studio,' a state-of-the-art creative hub providing top-notch localized solutions for Chalhoub Group-owned and partner brands in the GCC region. This initiative supports the Group's E-commerce expansion, with Shawn leading the design and execution of a dedicated studio and centralizing the content team at the new One Studio Campus.
Prior to this, Shawn served as Head of Art Direction at Selfridges&Co, overseeing a team of 60+ creatives. Originally from London, Shawn began his career in design and fine art, with his work exhibited at the Reykjavík Art Museum as part of the Serpentine Galleries touring exhibition. Later, as Art Director for The Outnet at YOOX Net-a-Porter group, he directed photoshoots, graphic design, UI, and video content.
Shawn's unassuming, super creative and thoughtful approach has been acknowledged in his many career achievements, including being awarded a Gold Clio award for his social media campaign work.
Rani Nasr, General Manager of E-commerce, Level Shoes
Rani is the General Manager of E-commerce at Level Shoes, a globally recognized retail concept and destination dedicated to the world of designer footwear and accessories. He manages the e-commerce business across the region and internationally, with a strong focus on driving and growing the omnichannel capabilities. With over 20 years of experience in e-commerce, digital and retail, Rani has led multi-national ventures for major retailers across Europe and the MENA region.
He moved to Dubai in 2015 to join the Chalhoub Group, a leading partner for luxury across the Middle East. As part of the Group's Digital Transformation initiative 'Shift', Rani developed the Group's online portfolio and contributed to building the digital commerce community.
Additional details
We remain at your disposal should you need any assistance in preparing your trip or during your stay.
As a kind reminder, here are the details of the IADS Team:
Selvane Mohandas du Ménil, Managing Director +33687324531, [smohandas@iads.org](mailto:smohandas@iads.org)
Christine Montard, Director of Activities & Analysis, +33645474514, [cmontard@iads.org](mailto:cmontard@iads.org)
Elisabetta Falco Beccalli, Head of Sustainability and Innovation, +33671986742, [efalcobeccalli@iads.org](mailto:efalcobeccalli@iads.org)
We look forward seeing you in Dubai.
IADS Merchandising Meeting #4: Women's Fashion
IADS Merchandising Meeting #4: Women's Fashion
TOPIC
The meeting's topic is Women's Fashion.
Takeaways
Click below for the Women's Fashion meeting takeaways:
Womens fashion meeting takeaways
- Click below to watch the recording of the meeting:
Watch the meeting recording here
Click below to view the meeting presentations:
IADS - Merchandising Meeting - Women's Fashion
iads x nelly rodi presentation
General information
Merchandising Meeting #4 - Women's Fashion - Invitation Letter
Merchandising Meeting #4- Women's Fashion - Registration and Questionnaire
Timing
Tuesday 16 April 2024 from 3 pm to 6 pm Paris time
Agenda
3:00 pm to 3:05 pm – 5 min
WELCOME!
3:05 pm to 3:25 pm – 20 min
QUESTIONNAIRE RESPONSES
Ms Christine MONTARD, Director of Activities & Analysis, IADS
3:25 pm to 4:00 pm – 35 min
PRESENTATION BY NELLY RODI
Ms Jessica ALMEIDA, Senior Fashion & Lifestyle Consultant
Ms Constance LE NAY, Senior Luxury Consultant
4:00 pm to 5:55 pm – 115 min
WORKSHOP
All participants!
5:55 pm to 6:00 pm – 5 min
CONCLUSION
IADS Merchandising Meeting #3: Cosmetics, Beauty & Wellness
IADS Merchandising Meeting #3: Cosmetics, Beauty & Wellness
TOPIC
The meeting's topic is Cosmetics, Beauty & Wellness.
Takeaways
Click below for the Cosmetics, Beauty & Wellness meeting takeaways:
Cosmetics, Beauty & Wellness Meeting Takeaways
- Click below to watch the recording of the meeting:
Watch the meeting recording here
Click below to view the meeting presentations:
iads - Merchandising meeting - Cosmetics, Beauty & Wellness Presentation
IADS x Nelly rodi Presentation
General information
IADS Merchandising Meeting - Cosmetics, Beauty & Wellness - Invitation Letter
IADS Merchandising Meeting - Cosmetics, Beauty & Wellness - Registration and Questionnaire
Timing
Tuesday 26 March 2024
Agenda
The meeting agenda will be as follows:
• 2:00 pm to 2:05 pm – 5 min - WELCOME!
• 2:05 pm to 2:25 pm – 20 min - QUESTIONNAIRE RESPONSES (Ms Christine MONTARD, Director of Activities & Analysis, IADS)
• 2:25 pm to 3:10 pm – 35 min - PRESENTATION BY NELLY RODI
• 3:10 pm to 5:00 pm – 110 min – GROUP DISCUSSION (all IADS members)
IADS Operations Meeting #4: Omnichannel Business
IADS Operations Meeting #4: Omnichannel Business
TOPIC
This meeting's topic is Omnichannel Business.
Takeaways
- Click below to view the meeting presentation & takeaways:
IADS Omnichannel Business Presentation
Omnichannel Business MEETING Takeaways
- Click below to watch the recording of the meeting:
Watch the meeting recording here
- Click below to view the members' presentations:
Galeries Lafayette Presentation
General information
Timing
Tuesday 12 March 2024 from 2 pm to 5 pm Paris time.
Agenda
Please note the meeting will be co-moderated by me and Mr Robert P. ROODERKERK. He is an Associate Professor of Operations Management, the Academic Director MScBA Business Analytics & Management and the Academic Director Retail Analytics at the Rotterdam School of Management, Erasmus Centre for Data Analytics. Please note he signed an NDA before the meeting so that you can feel free to discuss any topic.
The meeting agenda will be as follows:
• 2:00 to 3:30 pm: Members' presentations. Presentations should not exceed 10 minutes so there is enough time for discussion afterwards.
• 3:30 to the end: A group discussion based on the questions and topics sent before the meeting.
IADS Merchandising Meeting #2: Home & Decor
IADS Merchandising Meeting #2: Home & Decor
TOPIC
The meeting's topic is Home and Decor.
Takeaways
Click below for the Home & Decor meeting takeaways:
Home & decor meeting takeaways
- Click below to watch the recording of the meeting:
WATCH THE MEETING RECORDING HERE
Click below to view the meeting presentations:
IADS - Merchandising Meeting - Home and Decor Presentation
General information
Merchandising Meeting #2- Home & Decor - Invitation Letter
Merchandising Meeting #2- Home & Decor - Registration and Questionnaire
Timing
Thursday 22 February 2024
Agenda
The meeting agenda will be as follows:
• 2:00 pm to 2:05 pm – 5 min - WELCOME!
• 2:05 pm to 2:25 pm – 20 min - QUESTIONNAIRE RESPONSES (Ms Christine MONTARD, Director of Activities & Analysis, IADS)
• 2:25 pm to 3:10 pm – 35 min - PRESENTATION BY NELLY RODI (Ms Alexandra PALMIERI, Home & Lifestyle Manager)
• 3:10 pm to 5:00 pm – 110 min – GROUP DISCUSSION (all IADS members)
IADS Operations Meeting #3: Commercial/Retail/Sales Directors
IADS Operations Meeting #3: Commercial/Retail/Sales Directors
TOPIC
This meeting's topic is Commercial/Retail/Sales Directors.
Takeaways
- Click below for the Retail/ Sales Directors meeting takeways:
Retail Directors Meeting Takeaways
- Click below to watch the recording of the meeting:
Watch the Meeting Recording Here
- Click below to view the members' presentations:
El Palacio de Hierro Presentation
General information
Timing
Tuesday 6 February 2024.
Agenda
2:00 pm to 2:05 pm – 5 min
WELCOME!
2:05 pm to 3:30 pm – 85 min
PRESENTATION FROM MEMBERS
All participants
3:30 pm to 4:55 pm – 85 min
WORKSHOP
All participants
4:55 pm to 5:00 pm – 5 min
CONCLUSION
IADS Operations Meeting #2: Merchandising Directors
IADS Operations Meeting #2: Merchandising Directors
TOPIC
This meeting's topic is Merchanising Directors.
Takeaways
- Click below for the Merchandising Directors meeting takeways:
Merchandising Directors Meeting Takeaways
- Click below to watch the recording of the meeting:
WATCH THE MEETING RECORDING HERE
- Click below to view the members' presentations:
EL PALACIO DE HIERRO PRESENTATION
General information
Timing
Tuesday 23 January 2024 from 2 to 5 pm Paris time
The meeting agenda will be as follows:•2:00 to 3:30 pm: Members' presentations. Presentations should not exceed 10 minutes so there is enough time for discussion afterwards. •3:30 to the end: A group discussion based on the questions and topics
IADS CEO Exchange 2024 #1
IADS CEO Exchange 2024 #1
TOPIC: Recurring from the General Assembly- Sustainability, Omnichannel Operations, and Customers
This meeting will be the opportunity to continue the conversation that incurred during the 2023 General Assembly in London and gain insight into the thoughts of the guest speakers.
Guest Speaker:The Coca-Cola Company
Coca-Cola takeaways and presentation
- Click below to view the guest speakers' presentation and IADS takeaways.
Nikos Koumettis - President, Europe Operating Unit, The Coca-Cola Company
Nikos Koumettis is the President of the Europe Operating Unit at The Coca-Cola Company, overseeing 40 countries.
Nikos joined Coca-Cola in 2001 as General Manager for Greece and Cyprus, and since then, has built a wealth of experience in several international roles, including President of the Adriatic and the Balkans, President of Southeast Europe, President of the Canada Business Unit and President of Europe, the Middle East and Africa (EMEA).
He began his career in Marketing and Sales, working for Kraft Jacobs Suchard, Elgeka and Papastratos / Phillip Morris.
Nikos is a member of the Board of Directors of Canada Goose International as well as a trustee of the American College in Greece and a Chair of the Board for Société BIC. He holds a Master of Science degree in International Marketing from Strathclyde Business School and a B.Sc. in Business Administration from the American College of Greece.
Nikos is passionate about youth empowerment. He is the co-founder - together with Global Shapers (Athens Hub) - of the social initiative 'Regeneration' which aims to strengthen the skills of young people in Greece and place talented graduates in the labour market.
Nikos is a Greek-Cypriot, born in Sudan and raised in Greece. He is married to Sarita Chaim and they have two children, Petros and Felicia. He is an avid skier and sailor.
Rami Sabanegh – Vice President Strategy Europe, The Coca-Cola Company
Rami Sabanegh is the Vice President of Strategy at Coca-Cola Europe and serves as a member of Coca-Cola's European leadership team, where he leads business analysis, strategy, insights and strategic transformation for 40 countries. With a background in management consulting, Sabanegh joined Coca-Cola European Partners (now Coca-Cola Europacific Partners, the largest Coca-Cola bottler in the world) and led transformation efforts while living across multiple Western European countries, from the Nordics to Belgium and Germany to the United Kingdom. Sabanegh then moved to The Coca-Cola Company as the director of strategy and insights for Western Europe before moving to his current role in Ireland, driving strategy and transformation across Europe.
General information
Timing
Wednesday 10 January 2024
IADS Merchandising Meeting #1: Private Labels
IADS Merchandising Meeting #1: Private Labels
TOPIC
The meeting's topic is Private Labels.
Takeaways
- Click below to view IAD's presentation and takeaways:
IADS Private Labels Meeting Takeaways
IADS Private Labels Presentation
- Click below for the members' presentations:
- Click below to watch the recording of the meeting:
IADS Private Labels Meeting Recording
General information
- IADS Merchandising Meeting #1: Private Labels Invitation Letter
- IADS Merchandising Meeting #1 Private Labels Registration & Questionnaire
Timing
Thursday 5 December 20232 to 5 pm Paris time.
Agenda
2:00-2:20 pm:A short presentation run by the IADS, based on members' replies to the questionnaire attached.
2:20 - 3:30 pm:A 10-minute presentation run by each member: the purpose of the presentation is to update participants on what has been the most important to them since last year. In that regard, the update can be either on the strategy, new initiatives, a new label, successes or issues, etc.
3:30- end:A workshop that we will lead and facilitate, for participants to discuss issues and best practices.
IADS Operations Meeting #1: Chief Customer Officers/CRM Directors
IADS Operations Meeting #1: Chief Customer Officers/CRM Directors
TOPIC
This meeting's topic is Chief Customer Officers/CRM, more information will be disclosed closer to the date of the meeting.
Takeaways
- Click below for the Customer Officers/CRM Directors meeting takeways:
- Click below to watch the recording of the meeting:
- Click below to view the members' presentations:
Galeries Lafayette Presentation
General information
Timing
Wednesday 22 November 2023; 2 to 5 pm (Paris time)
Agenda
64th General Assembly
64th General Assembly
IADS 64th general assembly - practical information
Introduction and Boyner welcome
watch the Introduction and Boyner welcome here
Hunkemöller - Addressing relationships with brands, from data sharing & branded customer experience to cost and profit splitting
Watch the Hunkemöller presentation here
Bain & Company - How to win in the future of retail
watch the Bain & Company presentation here
Academy presentation
watch the academy presentation here
London Business School - Harnessing the ecosystem advantage to reinvent retail
London Business School presentation
WAtch the presentation by Michael G Jacobides here
Ganni - How to keep responsible initiatives alive when pressure is high
watch the ganni presentation here
Newstores - Department stores: what do shoppers expect?
watch the newstores presentation here
Events
Wednesday 8 November 2023
Location: HEC UK House, Hexagon, 43 Parker Street, London WC2B 5PS
08.00 - 08.30: Welcome and Breakfast
08:30 - 08:45: Opening remarks, Selvane Mohandas du Ménil
08:45 - 09:15:Official opening speech, Eren Çamurdan, CEO, Boyner
9:15 - 9:45: Addressing relationships with brands, from data sharing & branded customer experience to cost and profit splitting, Philip Mountford, CEO, Hunkemöller
9:45 - 10:30: Looking at the future of retail: the reasons for a measured optimism?, Nick Greenspan, Parner and Managing Director, Bain & Company
10:30 - 10:45: Coffee Break
10:45 - 12:00: IADS CEO conversation
12:00 - 13:00: Lunch Break
13:00 - 14:15: IADS General Assembly
14:15 - 15:00: IADS CEO Roundtable
15:00 - 16:00: IADS Academy
16:00 - 16:15: Coffee break
16:15 - 17:00: Harnessing the ecosystem advantage to reinvent retail, Michael G Jacobides, Sir Donald Gordon, Chair of Entrepreneurship and Innovation, Strategy Professor, London Business School
17:00 - 17:15: Coffee break
17:15 - 18:00: Don't impress, make impacts! How to keep responsible initiatives alive when pressure is high, Andrea Baldo, CEO, Ganni - via video conference
18:00 - 18:45: Department stores: what do shoppers expect?, John Ryan, Founder, Newstores, and VMSD European Editor
18:45 - 20:00: Time at delegates' discretion
20:00 onwards: Cocktail and dinner location, Margot restaurant, 45 Great Queen Street, London WC2B 5AA
Thursday 9 November 2023
Location: HEC UK House, Hexagon, 43 Parker Street, London WC2B 5PS
8:45 - 9:00: Meeting point at Liberty
9:00 - 10:00: Harrods visit, Gordon Brooker, "Mr G", Welcome Experience Lead, Harrods
10:00 - 10:20: Tube to Bond Street station
10:20 - 11:15: Selfridges visit
11:15 - 11:30: Walk to Liberty
11:30 - 12:15: Liberty visit
12:15 - 13:00: Discovering Liberty strategy and vision, Meeting with Adil Khan, CEO
13:00 - 13:15: Walk to Regent Street
13:15 - 14:00: Quick bite
14:00 - 15:00: Regent Street store concepts: H&M, On Running Shoes, Gymshark, Ganni, John Ryan, Founder, Newstores, and VMSD European Editor
15:00 - 15:30: Tube to Battersea Power Station
16:00 - 17:00 pm: Battersea Power Station visit, John Ryan, Founder, Newstores, and VMSD European Editor
Printable Version of the schedule here
General information
IADS Operations Meeting #6: CIO/CTO
IADS Operations Meeting #6: CIO/CTO
TOPIC
This meeting's topic is CIO/CTO, more information will be disclosed closer to the date of the meeting.
Takeaways
- Click below for the CIO/CTO meeting takeaways:
- Click below to watch the recording of the meeting:
- Click below for members' presentations:
Galeries Lafayette Presentation
- Click below for Retail Hub's presentation:
- Click below for 3DLook's presentation:
- Click below for RetailTune's presentation:
- Click below for Advertima's presentation:
General information
- IADS Operations Meeting #5 - CIO/CTO - Invitation Letter
Timing
Tuesday 10 October from 3 pm to 6 pm Paris time.
Agenda
- 3:00 pm to 3:30 pm: A presentation from The Retail Hub (IADS partner) to present interesting startup solutions,
- 3:30 pm to 4:45 pm: Members' presentations,
- 4:45 pm to 6:00 pm: A workshop that we will facilitate.
IADS Operations Meeting #5: E-commerce
IADS Operations Meeting #5: E-commerce
TOPIC
The meeting will tackle the following questions:
Strategic priorities.
Current challenges in terms of (these bullet points are only suggestions and might not reflect your challenges):
- Customers: generating traffic, targeting high-quality leads and the right customers, converting visitors into paying customers, avoiding cart abandonment, creating customer loyalty, reducing customer churn,
- Level of service: meeting customers' high expectations, offering high-quality customer service and support, guaranteeing competitive prices and shipping,
- Costs: finding the right return policies,
- Operations: improving cyber security, avoiding e-commerce fraud, identifying hidden anomalies,
- People: attracting data talents,
- Tech: where do you put your efforts, any new partnership you would like to share with members.
Any current and upcoming initiatives in terms of (these bullet points are only suggestions):
- Increasing online turnover: which initiatives have been successful,
- Brand promotion, effective marketing campaigns,
- Usage of big data and AI (for instance, user ultra-personalized experiences, search relevancy, product discovery), Web3, metaverse, and NFTs: what are the main learnings, the "dos and don'ts",
- Marketplace: any progress and best practices you would like to share.
Takeaways
- Click below for the E-commerce meeting takeaways:
- Click below for members' presentations:
El Palacio de Hierro Presentation
Galeries Lafayette Presentation
- Click below to view the recording of the meeting:
General information
Timing
Tuesday 26 September 2023 from 2 pm to 5 pm Paris time
Connexion link available later
Agenda
The meeting agenda will include:
• Participants' presentations
• A workshop. In order to encourage exchanges
IADS Merchandising Meeting #6: Men's Fashion
IADS Merchandising Meeting #6: Men's Fashion
TOPIC
This meeting's topic is Men's Fashion.
Takeaways
- Click below to view IADS' presentation and takeaways:
IADS Men's Fashion Presentation
- Click below to view Nelly Rodi's presentation:
Nelly Rodi Men's Fashion Presentation
- Click below to view The Style Pulse's presentation:
The Style Pulse Men's Fashion Presentation
- Click below to view The Mall's presentation:
- Click below to view the recording of the meeting:
Men's Fashion meeting recording
General information
- IADS Merchandising Meeting #6 - Men's Fashion - Invitation Letter
- IADS Merchandising Meeting #6 - Men's Fashion - Registration and Questionnaire
Timing
Tuesday 5 September from 3 PM to 6 PM Paris time
Agenda
3:00 pm to 3:05 pm – 5 min
WELCOME!
3:05 pm to 3:20 pm – 15 min
QUESTIONNAIRE RESPONSES
Ms Christine MONTARD, Director of Activities & Analysis, IADS
3:20 pm to 3:50 pm – 30 min
PRESENTATION BY THE STYLE PULSE
Mr Alessandro PREMOLI, Chief Merchandising & Brand Officer
3:50 pm to 4:20 pm – 30 min
PRESENTATION BY NELLY RODI
Ms Jessica ALMEIDA, Fashion & Lifestyle Consultant
4:20 pm to 5:55 pm – 95 min
WORKSHOP
All participants!
5:55 pm to 6:00 pm – 5 min
CONCLUSION
IADS CEO Meeting #3
IADS CEO Meeting #3
TOPIC: AI use cases
Guest Speaker:Bain x Open AI Alliance
Speaker: Bain x Open AI
Cyrille Vincey, Partner, Advanced Analytics and Retail practice, Bain & Co
Cyrille has more than 25 years of experience in various industries, always with an obsession of bridging business matters on one side, with technology and data science on the other side.
After having started his career at a software publisher, applying operational research and graph theory approaches to supply chain optimization, he founded a data science startup, later acquired by an e-commerce player. He then took on a CDO role and shipped a large-scale Audience Sharing platform used by 8,000 e-retailers.
As a consultant, Cyrille has been working primarily in the retail industry. He also enjoys leading or contributing to strategic projects in other tech-intensive or data-intensive industries. Cyrille has been assisting on most of the tech M&A deals in Europe, including adTech, digital trust, and enterprise software.
At Bain, he fosters a next generation of data-enabled consultants and oversees the Bain x Open AI partnership in Europe.
Takeaways
- Click below to watch the recording of the meeting:
watch the meeting recording here
General information
Timing
Thursday 6 JulyTime to be disclosed closer to the meeting.
Agenda
More details to be released closer to the meeting.
IADS Operations Meeting #4: Supply Chain
IADS Operations Meeting #4: Supply Chain
IADS Operations Meeting #4: Supply Chain
Merchandise
Tuesday 20 June 2023
Videoconference
TOPIC
Innovation in process and approach
- Inventory management: how to handle surging inventory and automatization
- How to optimize e-commerce fulfilment without replacing the current DC infrastructure
- New ways to scale direct-to-consumer operations
- Sales and operations planning, organizational planning integration: how to cope with the challenges and cultural transformation
- Why and how do you charge suppliers with penalties
Risk management, resilience, tracking and transparency
- Building and designing a resilient Supply Chain for the future: incorporating risk, uncertainty and sustainability
- Supply Chain flexibility and visibility: control tower and digital twin cases
- Transparency in the Supply Chain: how to track merchandise until it arrives at the DC
Optimization
- End-to-end level of service and logistics cost visibility and control
- How to deal with "floor-ready merchandise" (merchandise prepared in the DC to be put straight on the shopfloor)
- Future last-mile logistics: current scenario, new local regulations and framework
Takeaways
- Click below for the Supply Chain meeting takeaways:
- Click below to watch the recording of the meeting:
Supply chain meeting recording
- Click below for members' presentations:
el palacio de hierro presentation
galeries lafayette presentation
- Click below for Avery Dennsion's presentations:
- Click below for IADS' presentation:
IADS supply chain presentation
General information
- IADS Operations Meeting #4 - Supply Chain - Invitation Letter
Timing
Tuesday 20 June from 3 pm to 6 pm Paris time.
Agenda
The meeting agenda will be as follows (Paris time):
- 3:00 pm to 3:30 pm: A presentation from a guest speaker,
- 3:30 pm to 4:45 pm: Members' presentations,
- 4:45 pm to 6:00 pm: A workshop that we will facilitate.
IADS Operations Meeting #3: Sustainability
IADS Operations Meeting #3: Sustainability
TOPIC
We suggest the following topics (feel free to include more topics):
Where do you currently stand regarding your company's sustainability journey:
-Update on your strategy
-New initiatives launched (initiatives can include the product offer, facility management, supply chain, reverse logistics, etc…)
Challenges, concerns and successes
-The 3 main challenges you're currently facing
-The questions/concerns you have about upcoming regulations (where have you been searching for advice and guidance so far?)
-The successes and mistakes you recently experienced
Organisation, collaboration and services
-Have there been any changes in your CSR department when it comes to organisation and headcounts?
-Do you collaborate with third parties? If yes, who are they and what is the outcome?
-The new tools or services that have been adopted or that you wish to adopt to build up sustainability functions (Ex: EGS monitors, transparency technology, etc…)
Takeaways
- Click below for the Sustainability meeting takeways:
- Click below for the recording of the meeting:
Watch the meeting recording here
- Click below for Liganova's presentation:
- Click below for members' presentations:
galeries lafayette presentation
General information
Timing
Thursday 1 June from 3 pm to 6 pm Paris time.
Agenda
- 3:00 pm to 3:30 pm: A presentation from a guest speaker,
- 3:30 pm to 4:45 pm: Members' presentations,
- 4:45 pm to 6:00 pm: A workshop that we will facilitate.
IADS Merchandising Meeting #5: Sportswear
IADS Merchandising Meeting #5: Sportswear
TOPIC
The IADS Merchandising meeting dedicated to Sportswear aims to understand the current state of
the business, with a panorama of members' evolution of the offer both in-store and online, changes
in brand portfolio, and new initiatives taken in the category. We hope to offer a place for members to
discuss strategies, best practices, new initiatives and how to address the future of the category
Takeaways
- Click below to view IADS' presentation and takeaways:
- Click below to view Nelly Rodi's presentation:
Nelly rodi sportswear presentation
- Click below to view the recording of the meeting:
General information
- IADS Merchandising Meeting #5- Sportswear - Invitation Letter
- IADS Merchandising Meeting #5- Sportswear - Registration & Questionnaire
Timing
Tuesday 16 May from 3pm to 6pm Paris time
Agenda
- 3:00 pm to 3:05 pm: WELCOME!
- 3:05 pm to 3:30 pm: QUESTIONNAIRE RESPONSES PRESENTATION
- 3:30 pm to 4:00 pm: PRESENTATION BY NELLY RODI ABOUT HOT BRANDS
- 4:00 pm to 5:55 pm: WORKSHOP
- 5:55 pm to 6:00 pm: CONCLUSION
IADS CEO Meeting #2
IADS CEO Meeting #2
Resources
Click below to view the guest speakers' presentation takeaways.
IADS Publicis Presentation takeaways
Publicis Presentation Recording
IADS Russel Reynolds Presentation takeaways
PROGRAM
We have thoughtfully created the meeting program, with the following goals:
- Have a deep understanding of the transformative journey taken by El Palacio de Hierro since 2019 thanks to visits and exchanges with top executives
- Gather a set of guest speakers (from Mexico and abroad) on the topics of Talents (attraction and retention), Retail Media, Logistics and last mile, Loyalty, and Transformation. We are moving at full speed on that part.
View the full program below:
Program and practical information
General information
Timing
Wednesday and Thursday, 3rd and 4th of May 2023
If you can not join physically, we will organize a hybrid session to include distant CEOs on the 4th of May, 3pm Paris time, for 1h30.
We would be extremely happy to have you with us, please do not hesitate to let us know if you can attend (either face to face in Mexico or virtually) and we will send a calendar invitation accordingly.
Events
Wednesday 3rd May 2023
Location: Mexico City, Mexico
08.00- 08.30: Opening Breakfast at Le Bistró Palacio
08.45 - 09.00: Welcome remarks
09.00 - 10.00: Talk: Francisco Maria Ruiz, CEO, Russell Reynolds Mexico
The Talent attraction and retention conundrum: is it better to keep on looking for the most adequate profile, or look at parallel alternatives? How to make these alternatives work in the existing framework?
10.15 - 11.30: CEO confidential exchange
Themes TBA
11.30 - 11.45: Talk: Werner Hirschi, Chief Client Relations Officer, El Palacio de Hierro
An introduction to El Palacio de Hierro and how the stores are community-driven.
11:45 - 12.30: Transfer to El Palacio de Hierro Coyoacan store
12.30 - 13.15: Lunch at Restaurante Zubieta in the El Palacio de Hierro Coyoacan store
13.15 - 14.15: Visit of El Palacio de Hierro Coyoacan store
Theme: Gourmet and Beauty offer at El Palacio de Hierro - contributions to store profitability, format diversification and brand storytelling
14.15 - 15.00: Transfer to El Palacio de Hierro Perisur store
15.00 - 16.15: Visit of El Palacio de Hierro Perisur store
Theme: "Palacio Contigo" program - How to build loyalty without a loyalty program
16.15 - 17.00: Transfer to Polanco Area
(Allowing 45 minutes preempting traffic or the persiur visit running a few minutes longer.)
17.00 - 19.00: Exclusive visit of a cultural venue
Details to be announced later. Participants can also take this time off for a refresh if needed.
19.00 - 20.30: Inimate cocktail followed by Dinner
*Location:*Prendes, El Palacio de Hierro Polanco, Molière 222 (Entrance through the store - ground level, adjacent to the beauty department - or through an independent entrance on Planton Street)
Thursday 4th May 2023
Location: Mexico City, Mexico
7.30 - 8.00: Welcome and Breakfast at El Palacio de Hierro Polanco Compound.
8.00 - 9.30: Talk: Retail media use cases (3:00pm - 4:00pm Paris time)
Speaker: Demet Ikiler, COO EMEA, Publicis Groupe
9.30 - 10.00: Round table: The El Palacio de Hierro post-pandemic transformation
Frederic Schumacher, Chief Transformation Officer
10.00 - 12.00: Visit of El Palacio de Hierro Polanco store (arrival before opening)
Theme: El Palacio de Hierro history, DNA, storytelling & store planning through the flagship store. Closing remarks.
Speakers:Claudia Fabela (Luxury & Palacio de Hierro strategy), Warner Hirschi (Chief Client Relations Officer)
12.00 - 14.00: Lunch at La Cantina Palacio and departure
External Guest Speakers
Rafael Martinez Gallardo, Executive Director, Global Digital and Technology Practice, Russell Reynolds Mexico
Rafael Martínez Gallardo provides 360-degree leadership advice to clients across Latin America and internationally. Based in Mexico City, Rafael leverages a deep background in marketing and data to help clients recruit top executive-level talent, assess leadership teams and provide thoughtful market insights. Before joining Russell Reynolds Associates, Rafael served as the chief marketing, sales & data officer at Metro International, where he oversaw sales operations across 10 Latin American markets. He was previously managing director at J. Walter Thompson Worldwide and later OgilvyOne Worldwide in Mexico. Rafael also co-founded and ran digital integration for an integrated communications agency.
Demet Ikiler, COO EMEA, Publicis Groupe (Video conference)
Demet Ikiler was appointed Chief Operating Officer of Publicis Groupe EMEA in January 2023, reporting to Loris Nold and taking a position on the Management Committee.
Demet joined after over two decades at WPP where she was a member of GroupM's global leadership team as CEO of GroupM EMEA and WPP Country chair, responsible for scaling and delivering more innovative cross-culture solutions for clients. Well known for her unique, inclusive, and powerful leadership, Demet has been recognized by Fortune and The Economist as one of the ten most powerful female CEOs and as an Empower 100 Executives Role Model (2022).
Demet is also a board member of the United Nation Global Compact, leading its diversity and inclusion chapter. Prior to WPP, Demet worked at Zenith and Saatchi & Saatchi.
Demet, will partner with CEO of Publicis Groupe EMEA – to further accelerate growth, strengthen collaboration and scale expertise across the region, and will focus on creating a joined-up EMEA region, that drives collaboration cross-markets, strengthening connectivity and scaling expertise and capabilities for clients and opportunities for talent.
Additional details
We remain at your disposal should you need any assistance in preparing your trip or during your stay.
As a kind reminder, here are the details of the IADS Team:
Selvane Mohandas du Ménil, Managing Director +33687324531, [smohandas@iads.org](mailto:smohandas@iads.org)
Christine Montard, Director of Activities & Analysis, +33645474514, [cmontard@iads.org](mailto:cmontard@iads.org)
Mary Jane Shea, Head of Communication and Innovation, +33671986742, [mjshea@iads.org](mailto:mjshea@iads.org)
We look forward seeing you in Mexico City.
IADS Merchandising Meeting #4: Women's Fashion
IADS Merchandising Meeting #4: Women's Fashion
TOPIC
The IADS Women's Fashion Merchandising meeting aims to understand the current state of the
business, with a panorama of members' evolution of the offer both in-store and online, changes in
brand portfolio, and new initiatives taken in the category. We hope to offer a place for members to
discuss strategies, best practices, new initiatives and how to address the future of the category
Takeaways
- Click below to view IADS' presentation and takeaways:
IADS Women's fashion presentation
IADS women's fashion takeaways
- Click below to view The Style Pulse's presentation:
The Style Pulse Women's Fashion presentation
- Click below to view Nelly Rodi's Presentation:
Nelly Rodi Women's Fashion Presentation
- Click below to view the recording of the meeting:
Women's Fashion Meeting Recording
General information
- Merchandising Meeting #4 - Women's Fashion - Invitation Letter
- Merchandising Meeting #4 - Women's Fashion - Registration and Questionnaire
Timing
Wednesday 12 April from 2 pm to 5 pm Paris time
Agenda
• 2:00 pm to 2:05 pm - WELCOME!
• 2:05 pm to 2:20 pm - QUESTIONNAIRE RESPONSES
• 2:20 pm to 2:50 pm - PRESENTATION BY THE STYLE PULSE
• 2:50 pm to 3:20 pm - PRESENTATION BY NELLY RODI
• 3:20 pm to 4:55 pm - WORKSHOP
• 4:55 pm to 5:00 pm - CONCLUSION
Merchandising Meeting #3: Cosmetics, Beauty & Wellness
Merchandising Meeting #3: Cosmetics, Beauty & Wellness
TOPIC
This meeting's topic is Cosmetics, Beauty & Wellness, more information will be disclosed closer to the date of the meeting.
Takeaways
- Click below to view IADS' presentation and takeaways:
IADS Cosmetics, Beauty, & Wellness Presentation
IADS cosmetics, beauty, & wellness takeaways
- Click below to view Nelly Rodi's presentation:
Nelly Rodi Cosmetics, Beauty, and Wellness presentation
- Click below to view Galeries Lafayette's presentation:
Galeries Lafayette Wellness Galerie
- Click below to view the recording of the meeting:
Cosmetics, Beauty, & Wellness recording
General information
- Merchandising Meeting #3 - Cosmetics, Beauty & Wellness - Invitation Letter
- Merchandising Meeting #3 - Cosmetics, Beauty & Wellness - Registration and Questionnaire
Timing
Wednesday 29 March from 2 pm to 5 pm Paris time
Agenda
Paris time
2:00 pm to 2:05 pm – WELCOME!
2:05 pm to 2:20 pm – PRESENTATION BY IADS ABOUT QUESTIONNAIRE RESPONSES
2:20 pm to 2:50 pm – PRESENTATION BY NELLY RODI ABOUT SELECTED HOT BRANDS
2:50 pm to 3:15 pm – PRESENTATION BY GALERIES LAFAYETTE ABOUT THE NEW WELLNESS GALERIE
3:15 pm to 4:55 pm – WORKSHOP
4:55 pm to 5:00 pm – CONCLUSION
Merchandising Meeting #2: Home & Decor
Merchandising Meeting #2: Home & Decor
TOPIC
This meeting's topic is Home & Decor.
Takeaways
- Click below to view IADS' presentation and takeaways:
IADS HOME & DECOR PRESENTATION
- Click below to view Nelly Rodi's presentation:
Nelly rodi home & decor presentation
- Click below to view The Style Pulse's presentation:
the style pulse home & decor presentation
- Click below to view the recording of the meeting:
home & decor meeting recording
General information
- IADS Merchandising Meeting #2 - Home & Decor - Invitation Letter
- IADS Merchandising Meeting #2 - Home & Decor - Registration and Questionnaire
Timing
Thursday 23 February 23 from 2 pm to 5 pm Paris time
To join the video meeting, click this link: https://meet.google.com/gyp-wdrj-nri
Otherwise, to join by phone, dial +33 1 87 40 28 57 and enter this PIN: 156 907 692#
To view more phone numbers, click this link: https://tel.meet/gyp-wdrj-nri?hs=5
Agenda
The meeting will be conducted online and will be organised as follows:
• A short presentation run by the IADS, based on members' replies to the questionnaire attached,
• The participation of IADS partner NellyRodi (creative intelligence consulting company),
• The participation of The Style Pulse,
• A workshop that we will lead and facilitate.
IADS Operations Meeting #2: Flagship & key city stores
IADS Operations Meeting #2: Flagship & key city stores
TOPIC
The meeting agenda will include participants' presentations and a workshop. In order to encourage exchanges during the meeting, we kindly ask you to:
- Prepare a 10-minute presentation about your store(s) (no need to translate a pre-existing presentation you might have, you will just have to present in English),
- Prepare the questions and issues you would like to discuss with your peers during the workshop,
- Send both back to us by Tuesday 10 January 2023.
Ideally, we would like members' presentation to tackle the following questions:
- Successful initiatives: Using all means at your disposal (staff, e-commerce, store equipment, systems, CRM, brands…), what are the 3 main successful initiatives you took at the store level to attract customers in store in 2022? Who was involved? What were the results and which KPIs did you use to measure the results? Don't hesitate to include pictures.
Omnichannel strategy:
- What are the new experiences and services that have been launched to differentiate from online shopping? Which ones will become permanent? What are the main learnings and "dos & don'ts"?
- How do you use omnichannel commerce to attract customers in stores?
2022 situation and challenges:
- If possible, share the stores' results and performance in 2022.
- What are the 3 main challenges you're facing at the moment? What are the actions you took to respond to them? Were they successful or not?
- How does inflation translate so far? What is the impact on store traffic, sales, and KPIs?
- How do you deal with energy savings at the store level?
- Do you see any changes in store roles and responsibilities? If yes, which ones?
2023-24 plan:
- What are your strategic priorities for the next 2 years?
The above bullet points are guidelines only: please feel free to introduce any relevant topic relating to flagships & key city stores.
Takeaways
- Click below for Flagship & key city stores meeting takeaways
- Click below to watch the recording of the meeting:
watch the meeting recording here
- Click below to read the IADS member's presentations:
El Palacio de Hierro Presentation
General information
Timing
Tuesday 7 February from 2pm to 5pm Paris time.
To join the video meeting, click this link: https://meet.google.com/soy-qyvw-quz
Otherwise, to join by phone, dial +33 1 87 40 11 78 and enter this PIN: 162 844 567#
To view more phone numbers, click this link: https://tel.meet/soy-qyvw-quz?hs=5
Agenda
More details to be released closer to the meeting.
IADS Operations Meeting #1: Omnichannel
IADS Operations Meeting #1: Omnichannel
TOPIC
The meeting will tackle the following questions:
• Strategic priorities,
• Actions taken to decrease costs relating to the omnichannel business (examples: stock accuracy improvement, cost of product returns decrease, …): what are the actions you're working on and their results,
• Actions taken to remove complexity from your omnichannel operations (examples: new procedures, organisation simplification, new systems and tools, …): what are the main learnings, "dos and don'ts",
• Any specific challenges relating to omnichannel you currently have to deal with
Takeaways
- Click below for omnichannel meeting takeaways
- Click below to watch the recording of the meeting:
watch the meeting recording here
- Click below to read the IADS member's presentations:
Breuninger Omnichannel Presentation
El Corte Inglés Omnichannel Presentation
Galeries Lafayette Omnichannel Presentation
Manor Omnichannel Presentation
General information
- IADS Operations Meeting #5 - CIO/CTO - Invitation Letter
- IADS Operations Meeting #3 - Sustainability - Invitation Letter
- IADS Operations Meeting #4 - Supply Chain - Invitation Letter
- IADS Operation Meeting #3 - E-Commerce - Invitation letter
- IADS Operations Meeting #1- Omnichannel- Invitation Letter
Timing
Tuesday 17 January 2023 from 2 pm to 5 pm Paris time
To join the video meeting, click this link: https://meet.google.com/wvj-opok-vbq
Otherwise, to join by phone, dial +33 1 87 40 15 89 and enter this PIN: 931 347 523#
To view more phone numbers, click this link: https://tel.meet/wvj-opok-vbq?hs=5
Agenda
The meeting agenda will include:
• Participants' presentations
• A workshop. In order to encourage exchanges
IADS CEO Meeting #1
IADS CEO Meeting #1
TOPIC: How to successfully address conscious customers
This meeting will be the opportunity to address the consequences of consumers' behavioural changes and international regulation evolution, and how this impacts business and forces to create new business models. This talk will be recorded.
Speaker
Sucharita Kodali, Consultant, Forrester Research
Sucharita serves digital business strategy professionals. She is an expert in e-commerce, omnichannel commerce, consumer behaviour, and trends in the retail and consumer goods. She is also an authority on technology developments that affect the online commerce industry and vendors that facilitate online marketing and merchandising.
Sucharita is the author of Forrester's "The World's Most Future-Proofed Brands" report, which reviews global consumer-facing brand manufacturers. She is frequently featured in The Wall Street Journal, The New York Times, Bloomberg Businessweek.
Prior to Forrester, Sucharita was the director of marketing at Saks Fifth Avenue. She also held management positions at Toys R Us, where she was a merchant in the Babies R Us division and a store manager in one of the largest toy stores. She also worked for the Walt Disney Company, where she was part of the strategic planning team.
Sucharita holds a BA in economics from Harvard University and an MBA from the Stanford Graduate School of Business.
General information
Takeaways
- Click below to watch the recording of the meeting:
watch the meeting recording here
- Click here to see Sucharita Kodali's presentation:
IADS Conscious Consumers - Sucharita Kodali
IADS 2023 1st Quarterly CEO Exchange - Forrester presentation TAKEAWAYS
Timing
Tuesday 10 January 2023 from 2 pm to 4 pm Paris time
Agenda
2.00 pm - 3.00 pm Guest speaker, Ms Sucharita Kodali, VP and Principal Analyst at Forrester Research
3.00 pm - 4.00 pm CEO exchange
Merchandising Meeting #1: Private Labels
Merchandising Meeting #1: Private Labels
TOPIC
Usually considered as a margin enhancer, a great tool to recruit customers, a way to develop loyalty thanks to attractive price points, or an asset to emphasize the store brand message, Private Labels can meet tremendous success or struggle to reach profitability.
With Covid, they have recently grown even bigger due to newly price-conscious consumers. But to stay relevant these days, Private Labels not only have to offer an excellent product implying a great deal of research and creativity, but also be sustainable, differentiate from competitors, and even outdo national brands. Considering all these challenges, the meeting will be designed to allow participants to share strategies, experiences, issues and best practices.
Takeaways
- Click below to read IADS' presentation and takeaways:
IADS Questionnaire Presentation
PRIVATE LABEL MEETING RECORDING
- Click below to read the IADS member's presentations:
Breuninger Private Label Presentation
El Corte Inglés Private Label Presentation
El Palacio de Hierro Private Label Presentation
Galeries Lafayette Private Label Presentation
Manor Private Label Presentation
General information
- IADS Merchandising Meeting #1 - Private Labels - Invitation letter
- IADS Merchandising Meeting #1 - Private Labels - Registration & Questionnaire
Timing
Thursday 1 December 2022 14:00 - 17:00 Paris time
To join the video meeting, click this link: https://meet.google.com/kxd-nubd-mde
Otherwise, to join by phone, dial +33 1 87 40 08 62 and enter this PIN: 596 501 646#
To view more phone numbers, click this link: https://tel.meet/kxd-nubd-mde?hs=5
Agenda
2.00 pm – 2.05 pm Welcome
2.05 pm – 2.15 pm Review of participants' replies to questionnaire
2.15 pm – 3.15 pm Presentations from participants
3.15 pm – 4.50 pm Workshop and discussions
4.50 pm – 5.00 pm Conclusion
63rd General Assembly
63rd General Assembly
IADS 63rd General Assembly - Practical Information
Green Pea: Challenging the business model
Green Pea_Challenging the business model
Clientela and Mobile Now: Transformative times: examples of Magasin du Nord and Lane Crawford
Clientela and Mobile Now_Transformative times: examples of Magasin du Nord and Lane Crawford
Project X: Managing permanent disruption
Project X_Managing permanent disruption
watch the project x presentation here
Demain Beauty: The Metaverse, applied business case
Demain Beauty_The Metaverse, applied business case
Benedict Evans: The great Unbundling and with what tech?
Benedict Evans_The great Unbundling and with what tech?
watch the benedict evans presentation here
XL Conseil: Managing digital transformation- a blank page in heritage organisations
XL Conseil_Managing digital transformation- a blank page in heritage organisations
watch the xl conseil presentation here
Events
Wednesday 26 October 2022
Location: Mandarin Oriental, Geneva
08.00 - 08.30: Welcome and Breakfast
08:30 - 08:45: Opening remarks, Selvane Mohandas du Ménil
08:45 - 09:30: Challenging the business model, Francesco Farinetti, CEO Green Pea
9:30 - 10:15: Transformative times: examples of Magasin du Nord and Lane Crawford, Arnaud Barbelet, COO Clientela, Thomas Meyer CEO Mobile Now
10:30 - 11:00: Coffee Break
11:00 - 12:00: IADS CEO conversation
12:00 - 13:00: Lunchbreak
13:00 - 13:45 pm: IADS CEO Roundtable, HYBRID EVENT accessible to distant CEOs - Update on each member's situation
13:45 - 15:00 pm : IADS General Assembly, HYBRID EVENT accessible to distant CEOs, Speaker: Selvane Mohandas du Ménil -2022 results, achievements and difficulties, 2023 plan and budget
15:00 - 16:15 pm: IADS Academy, 2022 Cohort, HYBRID EVENT accessible to distant CEOs, Topic: How to make private labels profitable
16:15 - 16:30: Coffee break
16:30 - 19:00: Visit of Manor stores
19:00 - 19:30: Cocktail
19:30: Dinner
Thursday 27 October 2022
Location: Mandarin Oriental, Geneva
08:00 - 08:30: Welcome and Breakfast
08:30 - 09:15: Managing permanent disruption - Project X (visio), Eugenie Rives, CEO, Project X
09:15 - 10:00 : The Metaverse, applied business case: Demain Beauty, Sandra Gasmi, CEO Demain Beauty, Chafik Gasmi, CEO, Chafik Studio
10:00 - 10:45 : The great Unbundling and with what tech?, Benedict Evans
10:45 - 11:15 : Coffee Break
11:15 - 12:00: Managing digital transformation - a blank page in heritage organisations, Laurent Raoul, CEO, XL Conseil
12:00 - 12:45 pm : Successfully Addressing Conscious Consumers (visio), Sucharita Kodali, consultant, Forrester Research
12:45 - 01:30 pm: Lunchbreak and end of the session
General information
Operation meeting #6 – CIO/CTO
Operation meeting #6 – CIO/CTO
TOPIC
Data management overview
- In your company, what is the purpose of data: products, customers, or other topics?
- What is at stake with data management in your company?
Challenges and strategic priorities
- What are the main challenges you are currently facing?
- Which successful initiatives were recently put in place to better manage data?
- When it comes to data management, what are your strategic priorities for the next 2 years?
Organisation and systems
- How do you organise to collect, maintain and consolidate data?
- What kind of new talents are you looking for to manage data?
- What are the system(s) used to collect, maintain and consolidate data (for products, customers, other)?
- Pros and cons of such systems
- Do you plan on evolving or changing them?
- What has been put in place to enhance data security?
Questions and issues you would like to discuss with your peers during the workshop
Takeaways
- Click below for Data Management meeting takeaways:
- Click below for the Data Management meeting recording:
Data Management Meeting Recording
- Click below for member presentations:
El Palacio de Hierro Presentation
Galeries Lafayette Presentation
General information
Timing
Tuesday 20 September from 2 pm to 5 pm (Paris time)
To join the video meeting, click this link: <https://meet.google.com/hst-uyvc-fiz>
Otherwise, to join by phone, dial +33 1 87 40 01 10 and enter this PIN: 504 477 659#
To view more phone numbers, click this link: https://tel.meet/hst-uyvc-fiz?hs=5
Agenda
TBC
IADS Merchandising Meeting #6 – Men's Fashion
IADS Merchandising Meeting #6 – Men's Fashion
TOPIC
The IADS Men's Fashion Merchandising meeting is aiming at understanding the current state of the business, proceeding to a panorama of members' evolution of the offer both in store and online, changes in brand portfolio, and new initiatives taken in the categories. We hope to offer a place for members to discuss strategies, best practices, new initiatives and how to address the future of the category.
Takeaways
- Click below to read the Men's Fashion meeting takeaways:
- Click below for the Men's Fashion meeting recording:
IADS Men's Fashion Meeting Recording
- Click below to view IADS' presentation:
IADS Men's Fashion Presentation
- Click below to read the Nelly Rodi presentation:
Nelly Rodi Men's Fashion Presentation
- Click below to read Bluemarble's presentation:
General information
Registration and Questionnaire - Men's Fashion
Timing
Tuesday 6 September, 2022 14:00 - 17:00 Paris time
To join the video meeting, click this link: <https://meet.google.com/yfx-dpnz-jbq>
Otherwise, to join by phone, dial +33 1 87 40 03 16 and enter this PIN: 429 629 311#
To view more phone numbers, click this link:<https://tel.meet/yfx-dpnz-jbq?hs=5>
Agenda
2.00 to 2.10 pm Welcome!
2.10 to 2.30 pm IADS questionnaire results presentation
2.30 to 3.00 pm Nelly Rodi 'hot brands' presentation (creative intelligence consultant agency)
3.00 to 3.30 pm Guest Speaker: Anthony Alvarez Graff, Founder & Creative Director at BLUEMARBLE
3.30 to 4.55 pm Workshop
4.55 to 5.00 pm Conclusion and moving forward
CEO Exchange #3
CEO Exchange #3
*TOPIC: To be determined*
Walter Robb,Former CEO of Whole Foods Market
Walter Robb is an investor, mentor, and advisor to the next generation of American food companies. Robb has dedicated his career to bringing healthier, more sustainable food to more people, and striving to bring purpose and values to business. As former co-CEO of Whole Foods Market, Robb has a long and varied entrepreneurial history, ranging from natural food retailer to farmer to consultant. Robb joined Whole Foods Market in 1991 and in 2010 was named co-CEO along with John Mackey, at which time he joined the Whole Foods Market Board of Directors. In 2017, Robb transitioned his leadership focus to mentoring and supporting the next generation of entrepreneurs through the creation of Stonewall Robb Advisors. Robb is Senior Executive Partner at S2G Ventures and serves on the Board of Directors for Apeel Sciences, Healthy America, Hungry, LIVEKINDLY Collective, Soli Organic, Tilray (NASDAQ: TLRY), and Union Square Hospitality Group.
General information
Operation meeting #5 – Merchandising directors
Operation meeting #5 – Merchandising directors
TOPIC
The purpose of this meeting dedicated to Chief Merchandising Officers and Merchandising Directors will be to answer the following questions:
- What are the recent changes in the product mix? What are the results on foot traffic, revenue, customer perception?
- What is the right balance between brands, concepts and services (offline and online)? In that perspective, did you recently review this balance? What are the upcoming changes planned in your store?
- How has your online merchandising strategy changed?
- What are the key challenges you're currently facing?
- What are your strategic priorities for the next 2 years?
Takeaways
- Click below for Merchandising Director meeting takeaways:
Merchandising Director meeting takeaways
- Click below for Merchandising Director meeting recording:
Merchandising Director meeting recording
- Click below for member presentations:
Galeries Lafayette presentation
General information
Timing
Friday 1 July from 2 pm to 5 pm (Paris time)
To join the video meeting, click this link: <https://meet.google.com/ecr-gxkg-aiq>
Otherwise, to join by phone, dial +33 1 87 40 18 95 and enter this PIN: 865 966 893#
To view more phone numbers, click this link: https://tel.meet/ecr-gxkg-aiq?hs=5
Agenda
-The first half of the meeting will be dedicated to participants' presentations (~10 minutes per presentation) + Q&A,
-The second half will be dedicated to the workshop where you will be able to exchange and discuss with your peers.
Operation Meeting #4: CSR Directors: Where do you stand on sustainability?
Operation Meeting #4: CSR Directors: Where do you stand on sustainability?
TOPIC
The meeting is aiming to try to draw answers to the following questions:
• Where and how did you start with sustainability? Did you make some mistakes? What would you do differently?
• Where do you currently stand in the company sustainability journey: current strategies and initiatives (initiatives can include the product offer, facility management, supply chain, reverse logistics, innovations you might develop through partnerships with start-up companies to offer more sustainable practices)
• What are the key challenges you're currently facing?
• What are your CSR strategic priorities for the next 2-5 years?
• Successes and mistakes you experienced in improving cost-efficiency, revenue, profitability, foot traffic, customer perception
• Are there any changes in your CSR department when it comes to organisation and headcounts?
• When it comes to sustainability, do you have any exchange with other companies, business partners, suppliers or competitors?
Takeaways
- Click below for the CSR Directors meeting takeaways:
CSR directors meeting takeaways
- Click below for the CSR Directors meeting recordings:
CSR Directors meeting recording
CSR Directors meeting workshop recording
- Click belolw for CSR Directors' meeting presentations:
El Palacio de hierro presentation
Galeries lafayette presentation
General information
Timing
Tuesday 17th of May from 2 pm to 5 pm (Paris time)
To join the video meeting, click this link: <https://meet.google.com/tdo-pgdo-oeh>
Otherwise, to join by phone, dial +33 1 87 40 01 73 and enter this PIN: 231 507 836#
To view more phone numbers, click this link: https://tel.meet/tdo-pgdo-oeh?hs=5
Agenda
*Paris time*
*2:00 pm to 2:40 pm: presentation by Scot Case, Vice President, Corporate Social Responsibility & Sustainability at the US NRF
2:40 pm to 3:45 pm: participants' presentations
3:45 pm to 5:00 pm: workshop.*
IADS Merchandising Meeting #5 – Leather Goods & Shoes
IADS Merchandising Meeting #5 – Leather Goods & Shoes
TOPIC
The IADS Leather Goods & Shoes Merchandising meeting is aiming at understanding the current state of the business, proceeding to a panorama of members' evolution of the offer both in store and online, changes in brand portfolio, and new initiatives taken in the categories. We hope to offer a place for members to discuss strategies, best practices, new initiatives and how to address the future of the category.
Takeaways
- Click below for the Leather goods & shoes takeaways:
- Click below for Leather Goods & Shoes meeting recordings:
Leather Goods & Shoes meeting recording
Leather Goods & Shoes workshop recording
- Click below for Leather Goods & Shoes presentations:
General information
Registration and Questionnaire - Shoes
Registration and Questionnaire - Leather Goods
Timing
Wednesday 11 May, 2022 14:00 - 17:00 Paris time
To join the video meeting, click this link: <https://meet.google.com/zfm-mgcq-psm>
Otherwise, to join by phone, dial +33 1 87 40 24 75 and enter this PIN: 801 973 318#
To view more phone numbers, click this link: <https://tel.meet/zfm-mgcq-psm?hs=5>
Agenda
2.00 to 2.10 pm Welcome!
2.10 to 2.30 pm IADS questionnaire results presentation
2.30 to 3.00 pm Nelly Rodi 'hot brands' presentation (creative intelligence consultant agency)
3.00 to 3.30 pm Guest speaker: By Far
3.30 to 4.55 pm Workshop
4.55 to 5.00 pm Conclusion and moving forward
CEO Exchange #2
CEO Exchange #2
*TOPIC: embarking teams in strategic pivotal moments*
This meeting will be the opportunity to have a confidential and intimate exchange with Hubert Joly, who is praised for having turned around Best Buy at a critical moment of the company's existence. It will be the prelude to a conversation between CEOs on how they drive digital transformation within their teams.
Hubert Joly,Former CEO of Best Buy, Harvard Business Professor, and Best Selling Author
A French born businessman, who is the former CEO of Best Buy, and has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review. He is also a member of the board of directors with Johnson & Johnson, Ralph Lauren Corporation, and the International Advisory Board of HEC Paris. Finally he is also a Trustee of the Minneapolis Institute of Art and of the New York Public Library.
For more information on Hubert Joly click here
Takeaways
The IADS 2022 2nd Quarter CEO Exchange – Hubert Joly
General information
IADS Merchandising Meeting #4 – Women's Fashion
IADS Merchandising Meeting #4 – Women's Fashion
TOPIC
The IADS Women's Fashion Merchandising meeting aims to understand the current state of the business, with a panorama of members' evolution of the offer both in store and online, changes in brand portfolio, and new initiatives taken in the category. We hope to offer a place for members to discuss strategies, best practices, new initiatives and how to address the future of the category.
Takeaways
- Meeting recordings and takeaways will be sent upon request, please email :
[cmontard@iads.org](mailto:cmontard@iads.org?subject=Women's%20Fashion%20takeaways%20and%20video%20request&body=Hello%2C%20%0A%0AWe%20kindly%20request%20the%20Cosmetics%20%26%20Beauty%20video%20recording%20and%20the%20meeting%20takeaways%20please.%20%0A%0AThank%20you%2C%20%0A)
- Click below for the Women's Fashion meeting presentations:
El Palacio de Hierro Presentation
General information
Registration and Questionnaire
Timing
Thursday 28 April, 2022 14:00 - 17:00 Paris time
To join the video meeting, click this link: https://meet.google.com/cou-raoh-dxu
Otherwise, to join by phone, dial +33 1 87 40 26 76 and enter this PIN: 451 762 882#
To view more phone numbers, click this link: <https://tel.meet/cou-raoh-dxu?hs=5>
Agenda
2.00 to 2.10 pm Welcome!
2.10 to 2.30 pm IADS questionnaire results presentation
2.30 to 3.00 pm Nelly Rodi 'hot brands' presentation (creative intelligence consultant agency)
3.00 to 3.30 pm Sofia Felix Smith (Head of Fashion & Trends) will introduce the progress in the El Palacio de Hierro's brand matrix
3.30 to 4.55 pm Workshop
4.55 to 5.00 pm Conclusion and moving forward
Operation Meeting #3: Supply Chain - How to better handle product returns
Operation Meeting #3: Supply Chain - How to better handle product returns
TOPIC
In 2020, in the US alone, e-commerce accounted for USD 565 billion. More than doubling from 2019, approximately 18% (USD 102 billion) of this merchandise has been returned (9% of items bought in a brick-and-mortar stores are returned).
To deal with the returns, businesses have no choice but to add workers, increase warehouse space, and even create a separate department to handle reverse logistics.
In department stores, an average of 6 profit margin points are considered lost on product returns. Considering this major impact on profitability, not to mention the implied sustainability issue, IADS members' CEOs decided that the Supply Chain Meeting should be dedicated to the product return topic.
The purpose of the meeting is to create a place where all of you can discuss strategies and best practices, as well as collectively address questions such as: How do you handle product returns by/across channels, what has proved to be cost-efficient and adaptable to your organisation and systems, what are your next steps to better deal with returns in terms of customer satisfaction and profitability?
Takeaways
- Click below for the supply chain meeting takeaways:
- Click below for the IADS presentation and meeting recording:
IADS supply chain presentations recording
IADS supply Chain Workshop recording
IADS Supply chain presentation
- Click below for member presentations:
General information
Timing
Monday 4th of April from 2 pm to 5 pm (Paris time)
To join the video meeting, click this link: <https://meet.google.com/ofw-ivjf-dko>
Otherwise, to join by phone, dial +33 1 87 40 16 36 and enter this PIN: 948 371 994#
To view more phone numbers, click this link: <https://tel.meet/ofw-ivjf-dko?hs=5>
Agenda
*Paris time*
*2.00 pm - 2.10 pm Presentation of all attendants and welcome
2.10 pm - 2.30 pm Review of participants' replies to questionnaire
2.30 pm - 3.45 pm Presentations from participants
3.45 pm - 4.50 pm Workshop and discussions
4.50 pm - 5.00 pm Conclusion and moving forward*
IADS Merchandising Meeting #3 – Cosmetics & Beauty
IADS Merchandising Meeting #3 – Cosmetics & Beauty
TOPIC
The IADS Cosmetics & Beauty Merchandising meeting is aiming at understanding the current state of the business, proceeding to a panorama of members' evolution of the offer both in store and online, changes in brand portfolio, and new initiatives taken in the category. We hope to offer a place for members to discuss strategies, best practices, new initiatives and how to address the future of the category.
Takeaways
- Meeting recordings and takeaways will be sent upon request, please email :
[cmontard@iads.org](mailto:cmontard@iads.org?subject=Cosmetics%20%26%20Beauty%20takeaways%20and%20video%20request&body=Hello%2C%0A%0AWe%20kindly%20request%20the%20Cosmetics%20%26%20Beauty%20video%20recording%20and%20the%20meeting%20takeaways%20please.%0A%0A%20Thank%20you%2C)
- Click below to read IADS' presentation:
- Click below to read NellyRodi presentation:
- Click below to read Ioniq Skincare presentation:
- Click below for pictures of Manor's dermacenter and the new beauty floor at Printemps:
Printemps Haussman - Beauty Floor
- Click below for Coresight Reasearch reports on male cosmetics and inclusive beauty:
General information
Timing
Tuesday March 22nd, 2022 14:00 - 17:00 Paris time
To join the video meeting, click this link: <https://meet.google.com/dyw-oaqw-jmu>
Otherwise, to join by phone, dial +33 1 87 40 33 34 and enter this PIN: 205 055 692#
To view more phone numbers, click this link: https://tel.meet/dyw-oaqw-jmu?hs=5
Agenda
2.00 to 2.10 pm Welcome!
2.10 to 2.30 pm IADS questionnaire results presentation
2.30 to 3.00 pm Nelly Rodi 'hot brands' presentation (creative intelligence consultant agency)
3.00 to 3.30 pm Outside speaker presentation by Philipp Gross, Co-Founder and Head of Customer Experience at Ioniq Skincare
3.30 to 4.55 pm Workshop
4.55 to 5.00 pm Conclusion and moving forward
Operation meeting #2: Sales Directors – The customer-centric stores
Operation meeting #2: Sales Directors – The customer-centric stores
TOPIC
The meeting will be held in Stuttgart. The goal is to help participants share their vision, strategy, initiatives and best practices, as well as offer a place for discussion and exchange. We will also collectively address the following questions:
When it comes to build a more customer-centric store, what are the successful and profitable actions (using staff, e-commerce, equipment, systems, CRM...) you took to refocus on stores and make them more customer-centric?
On which level and using which KPIs?
Which initiatives were unsuccessful?
How did you balance cost-centricity and customer-centricity?
Takeaways
- Click below for the rercording of the videoconference:
Sales directors meeting recording - part 1
Sales directors meeting recording - part 2
- Click below for the Sales Directors meeting takeaways:
Sales directors meeting - Takeaways
- Click below for members' presentaions:
El palacio de hierros's presentation
Magasin du Nord's presentation
- Click below for guest speaker's presentation:
Breuninger's Customer centricity & innovation Presentation
General information
- Operation meeting #3: Sales Directors - presentation template
- Operation meeting #3: Sales Directors – Invitation Letter
Timing
Thursday 3 March from 1:30 pm to 4:30 pm Paris time.
To join the video meeting, click this link: <https://meet.google.com/rda-npgp-ryu>
Otherwise, to join by phone, dial +33 1 87 40 42 94 and enter this PIN: 983 429 387#
To view more phone numbers, click this link: <https://tel.meet/rda-npgp-ryu?hs=5>
IADS Merchandising Meeting #2 - Home & Decor
IADS Merchandising Meeting #2 - Home & Decor
TOPIC
The IADS Home & Decor Merchandising meeting is aiming at understanding the current state of the business, proceeding to a panorama of members' evolution of the offer both in store and online, changes in brand portfolio, and new initiatives taken in the category. We hope to offer a place for members to discuss strategies, best practices, new initiatives and how to address the future of the category.
Takeaways
- Click below to read IADS' presentation and takeaways:
IADS questionnaire presentation
Members' newly introduced brands - part 1
Members' newly introduced brands - part 2
- Click below to read NellyRodi presentation:
- Click below to watch the recording of the meeting (Nelly Rodi Presentation):
- Click below to watch the recording of the workshop:
General information
- IADS Merchandising Meeting #2 - Home & Decor - Invitation Letter
- IADS Merchandising Meeting #2 - Home & Decor - Registration and Questionnaire
Timing
Friday February 18th 2022 14:00 - 17:00 Paris time
To join the video meeting, click this link: https://meet.google.com/vtd-ojtf-tvf
Otherwise, to join by phone, dial +33 1 87 40 33 34 and enter this PIN: 133 073 088#
To view more phone numbers, click this link: <https://tel.meet/vtd-ojtf-tvf?hs=5>
Agenda
2.00 to 2.05 pm Welcome!
2.05 to 2.20 pm IADS questionnaire results presentation
2.20 to 2.50 pm Nelly Rodi 'hot brands' presentation (creative intelligence consultant agency, <https://nellyrodi.com/>)
2.50 to 3.30 pm Workshop part 1 (brands, products and trends)
3.30 to 4.00 pm Outside speaker presentation by Nathalie ROZBORSKI, Brand & CSR Executive Director at Maisons du Monde
4.00 to 4.55 pm Workshop in small groups
4.55 to 5.00 pm Conclusion and moving forward
CEO Exchange 2022 #1
CEO Exchange 2022 #1
TOPIC: Marketplaces and E-commerce
This meeting will be the opportunity to discuss Marketplaces and E-commerce issues (set up, dos, don't, success stories and what could have been done better) between all IADS members' CEOs in a confidential manner.
We will invite Shopify, to share their views and insights about relationship with brands, set up, interfaces and systems, and retailer experience.
Takeaways
- Click below to watch the recording of the meeting:
Watch the Shopify presentation here
- Click below to review the Shopify presentation and IADS' takeaways:
IADS 2022 1st quarterly CEO exchange - Shopify presentation
- Click below to review Shopify's "The future of commerce, trend report 2022':
The future of commerce, trend report 2022
Speakers
Shimona Mehta, Managing Director, EMEA, Shopify
Award-winning, experienced and passionate leader whose mission is to shape the future of commerce and empower entrepreneurs everywhere.
A pioneer in tech, Shimona is eager about making commerce better for everyone and oversees the European market for Shopify, the global commerce platform that enables over 1.7 million modern, high-growth and high-volume brands including Gymshark, Emma Bridgewater, AllBirds and Heinz.
Jim Rudall, Head of Revenue, EMEA, Shopify
Jim has spent 15 years in commercial leadership roles in eCommerce and Martech. Initially at Experian Marketing services before founding his own consulting firm which he ran for 5 years working for pioneers in the space such as e-dialog, Epsilon, ATG and Digital River. More latterly he has worked to scale out commercial GTM teams for high-growth tech firms such as Usablenet and Rakuten. He joined Shopify as Head of Revenue for the EMEA Region in 2020.
General information
Timing
Tuesday 25 January, 14:00 – 16:00 Paris time (13:00 – 15:00 UTC)
Merchandising Meeting #1: Private Labels
Merchandising Meeting #1: Private Labels
TOPIC
Usually considered as a margin enhancer, a great tool to recruit customers, a way to develop loyalty thanks to attractive price points, or an asset to emphasize the store brand message, Private Labels can meet tremendous success or struggle to reach profitability.
With Covid, they have recently grown even bigger due to newly price-conscious consumers. But to stay relevant these days, Private Labels not only have to offer an excellent product implying a great deal of research and creativity, but also be sustainable, differentiate from competitors, and even outdo national brands. Considering all these challenges, the meeting will be designed to allow participants to share strategies, experiences, issues and best practices.
Takeaways
- Click below to watch the recording of the meeting:
- Click below to read the Private Label meeting takeaways
- Click below to read the IADS member's presentations:
General information
- IADS Merchandising Meeting #1 - Private Labels - Registration and questionnaire
- IADS Merchandising Meeting #1 - Private Labels - Invitation letter
Timing
Wednesday 8 December 2021 14:00 - 17:00 Paris time
To join the video meeting, click this link: <https://meet.google.com/ffp-oytc-nnt>
Otherwise, to join by phone, dial +33 1 87 40 19 74 and enter this PIN: 263 652 762#
To view more phone numbers, click this link: <https://tel.meet/ffp-oytc-nnt?hs=5>
Agenda
2.00 pm – 2.10 pm Presentation of all attendants and welcome
2.10 pm – 2.30 pm Review of participants' replies to questionnaire
2.30 pm – 3.45 pm Presentations from participants
3.45 pm – 4.50 pm Workshop and discussions
4.50 pm – 5.00 pm Conclusion and moving forward
Operation Meeting #1: HR - How to attract and retain talent
Operation Meeting #1: HR - How to attract and retain talent
TOPIC
With massive digitalisation emphasized and accelerated by Covid, jobs at retail companies have changed very rapidly. Some functions are particularly under stress and there are talent shortages for jobs such as store associates or data scientists at a time when business is rising again.
In such circumstances, the urgent question is how to attract and retain talents. What are the functions where there is a talent shortage when it comes to attract and retain talents, for today and tomorrow? What has proved efficient or not in your organisation and at which level (recruitment, upskilling, reskilling)? What will be your next moves? How do you identify and retain the talents necessary to the future of your company leadership?
Takeaways
- Click below to read IADS's presentation and takeaways:
- Click below to read IADS's members' presentations:
- Click below to watch the recordings of the meeting:
IADS questionnaire presentation
General information
- Operation Meeting #1 - HR - Registration and questionnaire
- Operation Meeting #1 - HR - Invitation letter
Timing
Thursday 2 December from 2 pm to 5 pm (Paris time)
To join the video meeting, click this link: <https://meet.google.com/acw-asrc-amr>
Otherwise, to join by phone, dial +33 1 87 40 41 61 and enter this PIN: 303 245 064#
To view more phone numbers, click this link: https://tel.meet/acw-asrc-amr?hs=5
Agenda
*Paris time*
*2.00 pm - 2.10 pm Presentation of all attendants and welcome
2.10 pm - 2.30 pm Review of participants' replies to questionnaire
2.30 pm - 3.45 pm Presentations from participants
3.45 pm - 4.50 pm Workshop and discussions
4.50 pm - 5.00 pm Conclusion and moving forward*
62nd General Assembly
62nd General Assembly
Events
Thursday 28 October 2021
13.00-16.00 Paris time zone: IADS General Assembly
Link to the meeting:<https://meet.google.com/mbw-apij-qtj>
Supporting doc attached below.
IADS 62nd General Assembly - Supporting Doc
General information
62nd General Assembly
62nd General Assembly
IADS 62nd General Assembly - Practical Information
Nelly Rodi: Re-think business
Nelly Rodi_Rethink Commerce 281021
Accenture: Digital transformation workshop
Accenture_Digital transformation workshop 291021
Kéa Partners: How to 'FRUGALLY' and 'QUICKLY' generate value in second-tier stores
Kéa Partners_How to frugally and quickly generate vlaue in second tier stores 291021
Micropole: innovation in a legacy systems context
Micropole_innovation in a systems legacy context 291021
Watch the Micropole presentation here
ReD Associates: The Lego Company turnaround
ReD Associates_ The Lego company turnaround 291021
Watch ReD Associates presentation here
Events
Thursday 28 October 2021
Location: Galeries Lafayette, Salle du Conseil, Haussmann 6th floor
10.00 - 10.15: Opening remarks
10.15 - 11.15: "Rethink retail" (Nelly Rodi)
11.15 - 12.00: CEO Workshop: Brands
12.00- 13.00: Lunchbreak
13.00-13.45: CEO roundtable, Speaker: CEOs
13.45-15.00: IADS General Assembly
15.00-16.00: Academy Presentation, Topic: Omnichannel P&L
16.00-19.00: Paris Retail Tour, Topics: GL new floors and models, La Samaritaine, (TBC)with CEOs, Academy and IADS Team
19.30-20.30: Drop off at hotel & refresh
20.30-22.30: Dinner with CEOs, Academy and IADS team
Friday 29 October 2021
Location: Galeries Lafayette, Salon Opera, Haussmann 4th floor
10.00 - 12.00: Strategic Workshop, Speaker: Accenture/ IADS, Topic: Innovation & transformation
12.00- 13.00: Lunchbreak
13.00- 14.00: Outside speaker: ReD Associates, Topic: The Lego Company turnaround
14.00 - 15.00: Outside speaker: Micropole, Topic: Innovation on the sales floor in a legacy systems context
15.00 - 16.00: Kea Partners, Topic: How to generate value in second tier stores
16.00-16.15: Conclusion
General information
Merchandising #7: Men's Fashion
Merchandising #7: Men's Fashion
TOPIC
The next IADS merchandising video-meeting is dedicated to Men's Fashion (ready-to-wear, excluding shoes and accessories). We would like to proceed to a panorama of members' changes in brands portfolio and offer and new initiatives taken in this category. We hope to be able to help members share their vision, as well as to address the consumer habits shift and its consequences.
Topics of discussion:
Best-sellers
- Best brands and current sales trend across the board
- New up and coming brands
- Best price segments (luxury, premium, mid-range, entry level)
- Best categories (outerwear, tailoring, tops, shirts…)
- Difficulties experienced to retain best brands
- New volume-driven brands
- Any new performing categories
Initiatives taken to be shared with other IADS members
- Services developed to increase traffic and conversion rate (offline and online)
- Partnerships/collaborations put in place to both retain brands and increase traffic and conversion rate (offline and online)
- Initiatives taken to cope with Men's Fashion consumption evolutions and impact on relationship with customers
- Initiatives taken regarding the discount issue
- Evolutions in the store layout
New trends
- Attract and retain DNVBs and niche brands
- How to deal with sustainability
- How to deal with online shift
- Methods used to spot and include emerging brands at the moment
Takeaways
- Click below to read IADS' presentation and takeaways:
Men's Fashion - Presentation Questionnaire
Men's Fashion successful brands
Men's Fashion meeting takeaways
- Click below to watch the recording of the meeting (Questionnaire Presentation):
IADS QUESTIONNAIRE PRESENTATION
- Click below to read the Nelly Rodi presentation:
IADS - Nelly Rodi presentation - Men's Fashion
- Click below to watch the recording of the meeting (Nelly Rodi Presentation):
- Click below to read Saithia presentation:
Saithia x IADS - How to curate Menswear
- Click below to watch the recording of the meeting (Saithia Presentation):
General information
- IADS Merchandising meeting #7 - Invitation Letter
- IADS Merchandising Meeting #7 - Men's Fashion - Registration & Questionnaire
Timing
Wednesday 8 September 2021 14:00 - 17:00 Paris time
To join the video meeting, click this link: https://meet.google.com/rph-aaqa-vhi
Otherwise, to join by phone, dial +33 1 87 40 02 64 and enter this PIN: 199 630 732#
To view more phone numbers, click this link: <https://tel.meet/rph-aaqa-vhi?hs=5>
Agenda
2.00 pm – 2.10 pm Presentation of all attendants and welcome
2.10 pm – 2.50 pm Roundtable based on replies to IADS questionnaire
2.50 pm – 3.20 pm NellyRodi presentation (creative intelligence consultant agency, <https://nellyrodi.com/>)
3.20 pm – 3.50 pm Outside speaker presentation by Luigi Bernasconi, former Merchandising Director at Acne Studios, Bottega Veneta, Saint Laurent Paris
3.50 pm – 4.55 pm Workshop in small groups
4.55 pm – 5.00 pm Conclusion and moving forward
Cross Functional #4: Do we need less or different retail spaces?
Cross Functional #4: Do we need less or different retail spaces?
TOPIC
Many department store companies are closing stores. Even before Covid, it was clear that, with online becoming a greater share of total business, stores contributions were relatively shrinking. With sales per sqm falling, the role of the store is changing. However, real estate is often one of the most important assets of a department store company.
Several perspectives are emerging and need further examination:
a) We need to reduce our selling space and save on unproductive real estate,
b) Online and physical retail space are complementary,
c) We may increase partnerships with brands or other retailers and shift to a different business model for the physical stores.
a) Less retail space: if we achieve the same level of business from a combination of brick-and-mortar and online sales, then some physical selling space is redundant. In that case, should we talk about downsizing or rightsizing? How should the remaining physical space be re-organised? How should we measure its productivity?
b) Physical space supports online retail: an increasing number of online retailers are developing a physical presence. This shows that online retail needs physical retail space. However, that space may be very different from traditional department store space. Should the space be flexible? Should it concentrate on experience and service or merchandise selling?
c) Partnerships: there might be a shift towards a concession model in stores or towards a marketplace model online.
Takeaways
- Click below to read IADS's presentation and takeaways:
IADS Cross-Functional Meeting Questionnaire Presentation
IADS - Do we need less or different retail spaces - Takeaways - Sept. 21
- Click below to read Blocher Partners presentation:
Presentation IADS Functional Meeting Paris Jutta Blocher
- Click below to watch the recording of the meeting (Questionnaire Presentation):
IADS Questionnaire presentation
- Click below to watch the recording of the meeting (BlocherPartners presentation):
Do we need less or different retail spaces ?
General information
- IADS Cross Functional Antitrust guidelines
- IADS Cross-Functional Meeting #4 - Invitation Letter
- IADS Cross-Functional Meeting #4 - Registration & Questionnaire
Timing
Wednesday 1 September 2021 14:00 - 17:00 Paris time (12:00 pm to 3:00 pm UTC)
To join the video meeting, click this link: <https://meet.google.com/kpv-ndcq-tad>
Otherwise, to join by phone, dial +33 1 87 40 07 19 and enter this PIN: 912 377 999#
To view more phone numbers, click this link: https://tel.meet/kpv-ndcq-tad?hs=5
Agenda
*Paris time
2 pm - 2.10 pm Presentation of all attendants and welcome
2.10 pm - 2.50 pm Review of participants' replies to questionnaire
2.50 pm - 3.50 pm Guest speaker: Blocher Partners, <https://blocherpartners.com/en/>
3.50 pm - 4.50 pm Workshop in small groups
4.50 pm - 5 pm Conclusion and moving forward*
CEO Exchange #3
CEO Exchange #3
This meeting will be the opportunity to discuss relevant business issues with your peers, and take advantage from the variety of experiences from both IADS members and invited, non-IADS, department stores guests. Mr Enrique Martinez, CEO of FNAC Darty, will be our guest speaker and we will discuss his views on data and how he uses it in a very concrete manner within his organisation and sales structure.
Takeaways
- Click below to watch the recording of the meeting (IADS CEO Exchange #3):
IADS CEO EXCHANGE #3 MEETING - Video
- Click below to read the Fnac Darty presentation:
2021 - 3rd Quarterly CEO - Conference Enrique Martinez
- Click below to read the IADS presentation:
Timing
- Wednesday 21 July 2021
14:00 – 16:00 Paris time (1pm – 3pm UTC / GMT)
General information
Merchandising #6: Cosmetics & Beauty
Merchandising #6: Cosmetics & Beauty
TOPIC
While the global Cosmetics & Beauty market is expected to surpass 2019 levels and grow +7% by 2022 comparing to pre-Covid , major changes have occurred. Between 2019 and 2021, fragrances and makeup faced declines with respectively -12% and -2% CAGR. At the same time, skin, hair and personal care were able to grow as they suffered less from Covid and can more easily be bought online (respectively +5%, +2% and +2% CAGR) .
From 2019 until now, e-commerce share went from 10 to 19% of the business and department stores share went from 8% to 6% . In this increasing digital business, successful players are focusing on building direct, trust-based connections with consumers.
The next IADS merchandising video-meeting is dedicated to Cosmetics & Beauty. We would like to proceed to a panorama of members' changes in brand portfolio, evolution of the offer both in store and online, and new initiatives taken in this category. We hope to be able to help members share their vision, as well as to address the consumer habits shift and its consequences.
Topics of discussion:
Best-sellers
- Best brands and current sales trend across the board
- Best-selling, categories and segments (see segmentations below)
- Upcoming volume-driven brands, concepts, products or categories (e.g. hair care, clean beauty…)
Initiatives taken to be shared with other IADS members
- Special partnerships/collaborations put in place to both recruit/retain brands and increase traffic (in store and online)
- Services developed to increase traffic, conversion rate and turnover (in store and online)
- Cope with makeup and fragrance decline
- Evolutions in the store layout
New trends
- DNVBs
- Niche brands
- Sustainability
- Clean beauty
- K beauty
- DIY
- Online shift
Take aways
- Click below to read IADS' presentation and takeaways:
Cosmetics & Beauty Meeting - Best brands
IADS Cosmetics & Beauty Questionnaire Presentation
- Click below to read the Nelly Rodi presentation:
IADS x Nelly Rodi Presentation - Cosmetics & Beauty
- Click below to read Prescription Lab presentation:
General information
- IADS Cosmetics & Beauty Meeting - Press Digest
- IADS Merchandising Meeting #6 - Invitation Letter
- IADS Merchandising Meeting #6 - Cosmetics & Beauty - Registration and Questionnaire
Timing
Friday 9 July 202114:00 - 17:00 Paris time
To join the video meeting, click this link: <https://meet.google.com/ray-zcvm-vkh>
Otherwise, to join by phone, dial +27 10 823 0803 and enter this PIN: 676 188 725#
To view more phone numbers, click this link: <https://tel.meet/ray-zcvm-vkh?hs=5>
Agenda
2.00 pm – 2.10 pm Presentation of all attendants and welcome
2.10 pm – 2.50 pm Roundtable based on replies to IADS questionnaire
2.50 pm – 3.20 pm NellyRodi presentation (creative intelligence consultant agency, <https://nellyrodi.com/>)
3.20 pm – 3.55 pm Outside speaker presentation by Sarina LAVAGNE, Founder and CEO of Prescription Lab (<https://www.prescriptionlab.com/la-box>)
3.55 pm – 4.50 pm Workshop in small groups
4.50 pm – 5.00 pm Conclusion and moving forward
Resources
Merchandising Directors Meeting
Merchandising Directors Meeting
TOPIC
IADS role is to foster cooperation between its members on specific topics. Following a request from members, we organise this discussion to exchange about the issues Merchandising Directors are facing at the moment. Beco, El Palacio de Hierro, Falabella, Galeries Lafayette and Magasin du Nord will be part of the meeting and will present their problematics, solutions and results.
Beco and El Palacio de Hierro will discuss product offer and segmentation, while Falabella, Galeries Lafayette and Magasin du Nord will be focusing on business models and sales channels.
Takeaways
- Click below to watch the recording of the meeting (Merchandise Directors):
IADS Merchandising Directors Meeting
- Click below to read the report from the meeting:
IADS - Meeting Merchandising Directors final
Timing
Wednesday 07 July 2021 14:00 - 16:00 Paris time
Resources
Members Presentations
Additional resources
General information
Home & Decor
Home & Decor
TOPIC
The next IADS merchandising video-meeting is dedicated to Home & Decor. We would like to proceed to a panorama of members' changes in brand portfolio, evolution of the offer both in store and online, and new initiatives taken in this category. We hope to be able to help members share their vision, as well as to address the consumer habits shift and its consequences.
Best-sellers:
- Best brands and current sales trend across the board
- New upcoming brands or concepts
- Best-sellers products and categories
- Best segments (see segmentations below)
- New volume-driven brands or categories (e.g. home office furniture, electronics surge…)
Initiatives taken to be shared with other IADS members:
- Services developed to increase traffic, conversion rate and turnover (in store and online)
- Partnerships/collaborations put in place to both recruit/retain brands and increase traffic (in store and online)
- Evolutions in the store layout
- How to deal with square footage required for storage
New trends:
- DNVBs and niche brands
- Sustainability
- Online shift
- Methods used to spot and include emerging brands
NB: please note we decided not to cover DIY business in this meeting.
Takeaways
- Click below to read IADS' presentation and takeaways:
Home & Decor Meeting - Best New Brands
Home & Decor Questionnaire Presentation
Home & Decor Meeting - Takeaways - June 21
- Click below to watch the recording of the meeting (Questionnaire Presentation):
IADS Questionnaire Presentation
- Click below to read the NellyRodi presentation:
IADS x Nelly Rodi presentation
- Click below to watch the recording of the meeting (Nelly Rodi Presentation):
- Click below to read Trame's presentation:
- Click below to watch the recording of the meeting (Trame Paris Presentation):
General information
- Home and Decor IADS Press
- IADS Merchandising Meeting #5 - Invitation Letter
- Merchandising Meeting #5 - Home & Decor - Registration & Questionnaire
Timing
Friday 11 June 2021 14:00 - 17:00 Paris time (12:00 pm to 3:00 pm UTC)
To join the video meeting, click this link: <https://meet.google.com/uir-cajs-sgq>
If you wish to join by phone, dial +33 1 87 40 18 67 and enter code: 658 029 852#
To view more phone numbers, click this link: <https://tel.meet/uir-cajs-sgq?hs=5>
Agenda
2 pm – 2.10 pm Presentation of all attendants and welcome
2.10 pm – 2.50 pm Roundtable based on replies to IADS questionnaire
2.50 pm – 3.20 pm NellyRodi presentation (creative intelligence consultant agency, <https://nellyrodi.com/)>
3.20 pm – 3.55 pm Outside speaker presentation (TBA), Guest speaker : Ismail TAZI, founder of TRAME PARIS, <https://trameparis.com/>
3.55 pm – 4.50 pm Workshop in small groups
4.50 pm – 5 pm Conclusion and moving forward
Resources
The store as a brand
The store as a brand
TOPIC
The store as a brand: how to make it attractive to both customers and brands
The question for department stores is how to strengthen their retail brand while simultaneously selling brands and acting as a brand. Building a retail brand involves values and commitments, a strong retail proposition, and more than ever, making choices to engage with a community of customers.
Positioning the Brand:
- Who we are (culture)
- Why we do it (purpose)
- For what (audience)
- What we do (model)
- How we do it (values)
How these translate in your department store mission statement and strategy?
Branding stands for:
- Customers
- Brands
How to position the retail brand and proposition to differentiate it from competitors?
How to activate the brand to boost customer's engagement?
Boosting the Brand:
- Innovation
- Creativity
- Partnerships
How to strengthen the brand to keep it strong, fresh and in step with customers?
Takeaways
- Click below to read IADS' presentation and takeaways:
The Store as a Brand - Questionnaire Presentation
The store as a brand - meeting takeaways
- Click below to watch the recording of the meeting (Questionnaire presentations) :
IADS Questionnaire presentation (part 1)
IADS QUESTIONNAIRE PRESENTATION (PART 2)
- Click below to read the Liganova presentation:
- Click below to watch the recording of the meeting (Liganova Presentation) :
General information
- IADS Cross-Functional Meeting #3 - Invitation Letter
- IADS Cross-Functional Meeting #3 - The Store as a Brand - Registration & Questionnaire
Timing
Friday 4 June 2021 14:00 - 17:00 Paris time (12:00 pm to 3:00 pm UTC)
Connexion link available soon
Agenda
*Paris time
2 pm - 2.10 pm Presentation of all attendants and welcome
2.10 pm - 2.50 pm Review of participants' replies to questionnaire
2.50 pm - 3.50 pm Guest speaker: Mr Mathias ULLRICH, Managing Director of Liganova, <https://liganova.com/>
3.50 pm - 4.50 pm Workshop in small groups
4.50 pm - 5 pm Conclusion and moving forward*
Resources
To be shared soon
Leather Goods & Shoes
Leather Goods & Shoes
TOPIC
The next IADS merchandising video-meeting is dedicated to Leather Goods & Shoes. We would like to proceed to a panorama of members' changes in brand portfolio, evolution of the offer and new initiatives taken in this category. We hope to be able to help members share their vision, as well as to address the consumer habits shift and its consequences. In order to ease the filling process, we decided to split the questionnaire in two parts, one for Shoes and one for Leather Goods.
Best-sellers:
- Best brands and current sales trend across the board
- New up and coming brands
- Best segments (see segmentations below)
- Difficulties experienced to retain best brands
- New volume-driven brands
- Any new performing categories
Initiatives taken to be shared with other IADS members:
- Services developed to increase traffic and conversion rate (offline and online)
- Partnerships/collaborations put in place to both retain brands and increase traffic and conversion rate (offline and online)
- Initiatives taken to cope with Leather Goods & Shoes consumption evolutions and impact on relationship with customers
- Initiatives taken regarding the discount issue
- Evolutions in the store layout
New trends:
- Attract and retain DNVBs
- How to deal with sustainability for these less eco-friendly categories
- How to deal with online shift
- Methods used to spot and include emerging brands at the moment
Takeaways
- Click below to read IADS' presentation and takeaways:
IADS - Leather Goods & Shoes Meeting - Best new brands
Leather Goods & Shoes Questionnaire Presentation
Leather Goods & Shoes Meeting - Takeaways - May 21
- Click below to read MCM's presentation:
- Click below to read the NellyRodi presentation:
IADS x Nelly Rodi Presentation - Leather Goods & Shoes
- Click below to watch the recording of the meeting (questionnaire presentation):
IADS QUESTIONNAIRE PRESENTATION
- Click below to watch the recording of the meeting (NellyRodi presentation):
- Click below to watch the recording of the meeting (MCM presentation):
General information
Timing
Friday 28 May 2021 14:00 - 17:00 Paris time (12:00 pm to 3:00 pm UTC, please take into consideration the switch to summer time)
Link to videoconference to be shared soon
Agenda
2 pm – 2.10 pm Presentation of all attendants and welcome
2.10 pm – 2.50 pm Roundtable based on replies to IADS questionnaire
2.50 pm – 3.20 pm NellyRodi presentation (creative intelligence consultant agency, <https://nellyrodi.com/>)
3.20 pm – 3.55 pm Outside speaker presentation by Eric ERHARDT, President EMEA at MCM & Yves Guy COULTER, Director Marketing & Communication at MCM (<https://fr.mcmworldwide.com/fr_FR/home>)
3.55 pm – 4.50 pm Workshop in small groups
4.50 pm – 5 pm Conclusion and moving forward
Resources
To be shared soon
Women's Fashion
Women's Fashion
TOPIC
Taking into account a partial economic recovery, global fashion sales in 2021 could be -15% comparing to 2019. Online consumption will grow by 20% this year, sustainability or inclusivity will continue trending and new business models such as DNVBs will keep on thriving. The current state of Women's Fashion is raising questions we are willing to consider with IADS' members.
The next IADS merchandising video-meeting is dedicated to Women's Fashion (ready-to-wear, excluding shoes and accessories). We would like to proceed to a panorama of members' changes in brands portfolio and offer and new initiatives taken in this category. We hope to be able to help members share their vision, as well as to address the consumer habits shift and its consequences.
General information
Takeaways
- Click below to read IADS' presentation and takeaways:
Women's Fashion Presentation - IADS Questionnaire
IADS Women's Fashion Meeting - Takeaways
- Click below to read the NellyRodi presentation:
IADS x NELLY RODI WOMEN FASHION
- Click below to read the Balmain presentation:
- Click below to watch the recording of the meeting (questionnaire presentation):
IADS questionnaire presentation
- Click below to watch the recording of the meeting (NellyRodi presentation):
- Click below to watch the recording of the meeting (Balmain presentation):
Timing
Tuesday 11 May 2021 14:00 - 17:00 Paris time (12:00 pm to 3:00 pm UTC, please take into consideration the switch to summer time)
Link to connect to the videoconference: <https://meet.google.com/yvw-kedv-bjd>
If you wish to join by phone, dial +33 1 87 40 46 19 and enter code: 127 142 982#
More phone numbers to access the videoconference: <https://tel.meet/yvw-kedv-bjd?hs=5>
Agenda
2 pm – 2.10 pm Presentation of all attendants and welcome
2.10 pm – 2.50 pm Roundtable based on replies to IADS questionnaire
2.50 pm – 3.20 pm NellyRodi presentation (creative intelligence consultant agency, <https://nellyrodi.com/>)
3.20 pm – 3.55 pm Outside speaker presentation (Tancrède de Lalun, Global Merchandising Director at Balmain, <https://www.balmain.com/fr>)
3.55 pm – 4.50 pm Workshop in small groups
4.50 pm – 5 pm Conclusion and moving forward
Resources
CEO Exchange #2
CEO Exchange #2
This meeting, the second of the year, has been the opportunity for all IADS members to gather virtually and update each other on their respective situation. We were also pleased to invite Almacenes De Prati (Ecuador) and Almaces Siman (El Salvador) to join the roundtable, as our mission is to gather and spread information and knowledge. This meeting was organised over 2 video sessions of 2 hours each.
For confidentiality reasons, the recap of Day one has been sent to CEOs directly. Please find below the IADS activities update that was presented to participants.
You will also find below the recap of Day 2, as we had the pleasure to welcome Marc-André Kamel from Bain & Co, who gave a comprehensive understanding of where the department stores are, and where they are heading in the near future. This generated a compelling conversation with the members. The presentation from Bain & Co is available as well below, and shall be kept confidential.
Takeaways
Timing
- Thursday 29 April 2021
2:00 pm – welcome remarks
2:05 pm – update on IADS Activities
2:15 pm – CEOs roundable
Themes for discussion (free exchange):
- *General situation
- Covid impact online (product returns)
- Covid impact on organisations (HR)
- Challenges anticipated and addressed so far for reopening*
4:00 pm – Closure
Link to videoconference: <https://meet.google.com/fmp-xyjg-jfu>
- Friday 30 April 2021
2:00 pm – Welcome
2:05 pm – Guest Speaker: Marc André Kamel, Partner and Director, Bain & Company
3:00 pm – Guest Speaker: Shimona Mehta, Managing Director EMEA, Shopify
4:00 pm – Closure
Link to videoconference: <https://meet.google.com/haa-ucyc-fth>
General information
New business models and sources of revenue
New business models and sources of revenue
TOPIC
Designing new business models and creating additional sources of income
The traditional department store business model is suffering (and was even before Covid-19).
Department stores are looking for new or modified models which will halt the downward spiral of profitability and hopefully lead to renewed growth.
The business model consists of two parts:
a) Customer value proposition
- Product and service offering (assortment, private label, quality…)
- Shopping experience (store, visual, payment …)
- Pricing and revenue model (pricing strategy, value-added services…)
b) Operating model
- Organisation (structure and processes)
- Cost model (sourcing and store operations)
- Value chain (suppliers and logistics integration)
As we have seen during Covid-19, the operating model has sometimes had to be adapted (or improvised) to support changes in the customer value proposition.
One of the most obvious shifts was towards a significant increase in e-commerce operations (not always profitable per se) and personalised services, some of which might turn out to be permanent. Going further, how to shift and create new and additional sources of revenue?
Examples of models which might be considered by department stores:
- Paid services, store tours, events, etc. for customers
- Paid services to brands (customer data, marketing, fulfilment, payment systems etc.)
- Recurrent revenue or subscription, series
- Rental (of both productive and non-productive spaces: parking lots, warehouses…)
- Taking in existing concepts
- Pop-ups, temporary formats
- Hosting new digital native brands
- Collaborations and partnerships (brands and others)
- Eliminating inventory (marketplace, concessions)
- Expanding private labels
Takeaways
- Click below to watch the recording of the New Business Models - Questionnaire Presentation:
IADS CF#2 New Business Models - Questionnaire presentation
- Click below to watch the recording of the New Business Models- Showfields Presentation Part 1:
IADS CF#2 New Business Models - Showfields presentation part 1
- Click below to watch the recording of the New Business Models- Showfields Presentation Part 2:
IADS CF#2 New Business Models - Showfields Q&A Part 2
- Click below to watch the recording of the New Business Models- Showfields Presentation Part 3:
IADS CF#2 New Business models - showfields q&a part 3
- Click below to read the IADS presentation and takeaways:
New Business Models questionnaire presentation
New Business Models meeting takeaways
- Click below to read notes about Showfields presentation:
General information
Timing
Monday 26 April 2021 14:00 - 17:00 Paris time(12:00 pm to 3:00 pm UTC, please take into consideration the switch to summer time)
Link to connect to the videoconference: <https://meet.google.com/bpe-bdxz-tkz>
If you wish to join by phone, dial +33 1 87 40 38 20 and enter code 920 263 626#
More phone numbers to access the videoconference: <https://tel.meet/bpe-bdxz-tkz?hs=5>
Agenda
*Paris time
2 pm - 2.20 pm Presentation of all attendants and welcome
2.20 pm - 2.50 pm Review of participants' replies to questionnaire
2.50 pm - 3.50 pm Guest speaker: Mr Tal Zvi Nathanel, CEO of Showfields, <https://showfields.com/>
3.50 pm - 4.50 pm Workshop in small groups
4.50 pm - 5 pm Conclusion and moving forward*
Resources
- [ Instore Experience: The Case of Showfields](https://www.iads.org/files/pmedia/public/r68759instoreexperiencethecaseofshowfieldsiadsexclusive.pdf "Télécharger le document 'r68759instoreexperiencethecaseofshowfieldsiadsexclusive.pdf' (pdf - 1.06Mo)")
- [ The Future of Retail: Winning Models for a New Era](https://www.iads.org/files/pmedia/public/r68769thefutureofretailwinningmodelsforanewerabaincompany.pdf "Télécharger le document 'r68769thefutureofretailwinningmodelsforanewerabaincompany.pdf' (pdf - 0.76Mo)")
Sport & Lifestyle
Sport & Lifestyle
TOPIC
Due to Covid-19, global sportswear growth rate fell at -7,3% from 2019 to 2020. However the situation is more contrasted than it appears: sports such as outdoor individual sports and home exercise increased, while both team and indoor sports logically struggled (and consequently their relating equipment and apparel).
Among opportunities accentuated by the pandemic, women's activewear (athleisure) became a megatrend. More than 75% of the sports industry representatives believe the athleisure market size will keep growing in the coming years. In a general way and because of remote working, people found themselves in need of comfortable attire. While all categories suffered at the beginning of the lockdown, the recovery was faster for casual and sportswear. As an example, European spending on casualwear and sportswear had "only" dropped by 5% and 17% by August 2020, compared with pre-Covid. By contrast, spending on fashion, business wear, and special occasion wear fell between 26% and 37%.
The past year also witnessed a major shift to digital workout while gyms were closing and team sports were stopping everywhere. Digital workouts will continue trending in the future as they will surely be mixed with the sport practices we used to know pre-Covid.
We will proceed to a panorama of members' changes in brand portfolio, evolution of the offer and new initiatives taken in the Sport & Lifestyle categories. We hope to be able to help members share their vision, as well as to address the consumer habits shift and its consequences.
Takeaways
- Click below to watch the recording of the meeting: questionnaire presentation:
VIDEO - iads sport & lifestyle 2021: questionnaire presentation
- Click below to watch the recording of the meeting: NellyRodi presentation:
VIDEO - iads sport & lifestyle 2021: nelly rodi presentation
- Click below to watch the recording of the meeting: Aigle presentation:
VIDEO - iads sport & lifestyle 2021: aigle presentation
- Click below to read IADS presentation and takeaways:
Sport & Lifestyle Questionnaire Presentation
IADS members listed S&L brands
Sport Lifestyle Meeting Takeaways
- Click below to read the NellyRodi presentation:
IADS Sport & lifestyle 2021: Nelly Rodi presentation
- Click below to read the Aigle presentation:
iads sport & lifestyle 2021: Aigle presentation
Timing
Wednesday 21 April 2021 14:00 - 17:00 Paris time (12:00 pm to 3:00 pm UTC, please take into consideration the switch to summer time)
Link to connect to the videoconference: <https://meet.google.com/gmt-hgwt-ajb>
If you wish to join by phone, dial +33 1 87 40 39 36 and enter code : 954 216 473#
More phone numbers to access the videoconference: <https://tel.meet/gmt-hgwt-ajb?hs=5>
Agenda
*Paris time*
*2 pm – 2.10 pm Presentation of all attendants and welcome
2.10 pm – 2.50 pm Roundtable based on replies to IADS questionnaire
2.50 pm – 3.20 pm NellyRodi presentation (creative intelligence consultant agency, <https://nellyrodi.com/>)
3.20 pm – 3.55 pm Outside speaker presentation (Pierre-Michel Lavillaine, VP Sales EMEAA at Aigle, <https://www.aigle.com/fr/fr>)
3.55 pm – 4.50 pm Workshop in small groups
4.50 pm – 5 pm Conclusion and moving forward*
Resources
- [ Sport and Lifestyle IADS press digest](https://www.iads.org/files/pmedia/public/r68659sportlifestyle-iadspressdigest.pdf "Télécharger le document 'r68659sportlifestyle-iadspressdigest.pdf' (pdf - 0.15Mo)")
PIM (Product Information Management) knowledge sharing within members
PIM (Product Information Management) knowledge sharing within members
IADS role is to foster cooperation between its members on specific topics. Following a request made by one of our members, we organised an experience-sharing session on the topic of PIM ( Product Information Management), crucial to manage the product offer, including the human organisation of such systems. El Palacio de Hierro and Falabella accepted to share their knowledge, please find below related resources.
El Palacio de Hierro Session
Falabella Session
Also, see this link for more information about the studio processes at Falabella.
Space Productivity
Space Productivity
TOPIC
What options exist to increase productivity per square metre in stores?
- through customer-experience ideas
- through commercial initiatives
This is a new style of meeting for two reasons:
- It will be conducted online over two days (3 hours each day) at a time which should be convenient for all IADS members, irrespective of geography.
- It will be a "cross-functional" meeting bringing together Sales Directors and Marketing Directors. This format was confirmed by CEOs at their recent General Assembly meeting. The rationale is to tackle a specific question from different perspectives inside our companies. Therefore, Sales Directors and Marketing Directors in your company will both be receiving this invitation letter and questionnaire and may both attend the meeting.
Takeaways
Day 1
- IADS x NellyRodi
video: Welcome and Questionnaires feedback part 1
video: Questionnaires feedback part 2
- Magasin du Nord: documents related to their "Visual Bottom Line" KPI
- Société des Bains de Mer (SBM)
VIDEO: Presentation Axel Hoppenot - SBM
Day 2
- IADS x NellyRodi
video: Nelly Rodi Presentation & Q&A
video: Space productivity workshops
- Patatam
- General presentation - Patatam
- Physical retail business model
- Online retail business model
- Patatam x IADS presentation - Space Productivity
- IADS comments on Patatam presentation
video: presentation Mathilde Dehondt - Patatam
General information
- List of participants - Contact details
- Space prodcutivity meeting - Invitation letter
- Space productivity meeting - Registration and Questionnaire
Timing
Thursday 28 January 2021
14:00 - 17:00 Paris time (13:00 - 16:00 UTC/GMT)
Link to videoconference: meet.google.com/fyj-qpvy-wyw
Friday 29 January 2021
14:00 - 17:00 Paris time (13:00 - 16:00 UTC/GMT)
Link to videoconference: meet.google.com/wpw-chty-zwp
Resources
- Why supermarkets are struggling to profit from the online grocery boom
- Retail Innovation in 2020: What's Here to Stay?
- Apple launches Express store format for appointments and collections
- As retail focuses on sales, is it ignoring its massive free cashflow problem?
- The future of retail: winning models for a new era
- Best Buy tests limited SKUs on store floor to make space for fulfillment
- Case Study – Monoprix: what makes a "popular" store
- How grocers are turning to personalization during the pandemic
- Ship from store makes sense in a pandemic. Does it make sense long term?
- Tapping into the future of physical retail
- What retail apocalypse?
- The rise of multi-functional retail
Private Labels
Private Labels
TOPIC
Private Labels: organisation and sustainability
Private labels are an essential part of the business for several IADS members. They provide appreciable margin levels, customers' loyalty, and a sense of identification for the department store. Furthermore, they proved resilient during the Covid-19 pandemic and many members of the IADS have expressed their will to strengthen this part of the business. We performed during this meeting to a panorama of IADS members' best practices, new initiatives and ideas, with a focus on sustainability, to foster a fruitful exchange. Please find below all documents, presentations and videos from this meeting.
Also, following this meeting, IADS benchmarked members ' private labels development schedules to provide a point of comparison (season SS22). Click here to find the information.
Takeaways
- Click below to watch the recording of the meeting: introduction and NellyRodi presentation:
video - IADS Private Labels 2021: introduction and NellyRodi presentation
- Click below to watch the recording of the meeting: Discussion & Exchanges:
video - IADS Private Labels 2021: Discussion & Exchanges
- Click below to read IADS presentation and takeaways:
IADS PRIVATE LABELS 2021: iads PRESENTATION
IADS PRIVATE LABELS 2021: IADS TAKEAWAYS
- Click below to read NellyRodi presentation:
IADS PRIVATE LABELS 2021: nellyRODI PRESENTATION
Timing
Friday 15 January 2021
14:00 - 17:00 Paris time (13:00 - 16:00 UTC/GMT)
Link to videoconference: meet.google.com/jxz-syir-fyi
Agenda
Paris Time
14:00 – 14:10 presentation of all attendants and welcome
14:10 – 14:50 Nelly Rodi presentation: "role of private labels in department stores and other industries, examples and illustrations"
14:50 – 16:20 Roundtable and guided review of participants' replies to questionnaire
16:20 – 16:50 Workshop
16:50 – 17:00 Conclusion and moving forward
General information
Deadline for registration and questionnaire: 27 November 2020 at the latest
Resources
- The future of retail: winning models for a new era
- The rise and rise again of private label
- The future of buying
- Turning private labels into powerhouse brands
Additional information
CEO Exchange #1
CEO Exchange #1
This meeting will be an opportunity to discuss relevant business issues with your peers, and beneficiate from the exchange of experiences you all bring to the table. Mr Rami Baitieh, CEO of Carrefour France, will be our guest speaker.
Takeaways
- Click below to watch the presentation of Mr Rami Baitieh, CEO of Carrefour France:
video presentation of Rami Baitieh - IADS CEO meeting, 13 January 2021
More:
pdf presentation of Rami Baitieh - IADS CEO meeting, 13 January 2021
IADS recap of presentation of Rami Baitieh - IADS CEO meeting, 13 January 2021
- A confidential note has also been circulated to CEOs.
Timing
Wednesday 13 January 2021
14:00 - 16:00 Paris time (13:00 - 15:00 UTC/GMT)
General information
61st General Assembly
61st General Assembly
Presentations summaries and videos
Matt Alexander, Neighborhood Goods
showfields video link - IADS general assembly 2020
White Paper: CEOs roundtable
video: ceo roundtable on the white paper
General information
Events
Thursday 29 October 2020
Location: Remote meeting, Paris time
13.00 - 13.05: Opening
13.05 - 13.45: Roundtable
13.45 - 15.00: Confidential General Assembly and CEO discussions: IADS 2021 plan
15.00- 16.00: Outside speaker - CEO Matt Alexander, Neighborhood Goods
Friday 30 October 2020
Location: Remote meeting, Paris time
13.00 - 13.05: Opening
13.05- 13.45: Academy 2020 presentation
13.45- 14.30: Presentation of IADS 2020 White Paper
14.30 - 15.00: Press Statement discussion review & approval
15.00 - 16.00: Outside speaker - CEO Tal Zvi Nathanael, Showfields
City guides
Merchandise Directors roundtable
Merchandise Directors roundtable
TOPIC: KEY CRISIS LEARNINGS TO DATE
General information
A videoconference between IADS Merchandise Director to share what they are currently experiencing in terms of customer behaviour and sales trends, as well as the initiative they have carried during the lockdown periods and after. Objectives of this discussion were:
- To have a "Contingency exchange" about market and consumer changes observed on all IADS markets
- To Share perspectives and initiatives taken at strategic & operational level
- To Prepare 2021 potential axes of reflection at IADS level on how to address operational topics beneficial for its members
Event
Videoconference Monday 21 September 2020: 13:00 to 16:00 (Paris time)
Key learnings
- All IADS members took the crisis as an opportunity to accelerate on key strategic moves, be it sales channels (e-commerce, social commerce…), suppliers relationship, internal organization.
- Home category is a clear winner, at the expenses of Fashion which is not faring well across the board. This dual trend is observed within suppliers brands and private labels
- Relationship with customers are improved by reviewing the store physical organization, in addition to focused CRM programs with clear messages
- Hot topics: Suppliers relationship, Internal organization simplification, Sustainability in operations, private labels and with suppliers
Takeaways
Takeaways - IADS Merchandising Meeting - 21.09.20
Resources
Report: the state of fashion 2020 - business of fashion
Videos: Getting the measure of the fashion industry
Liaison Officers
Liaison Officers
Liaison Officers of the IADS are key to ensuring communication and exchange between their companies and the IADS office as well as with other IADS member companies.
A short video conference will be held on 29 May to exchange on the role of the LO and how we can improve together.
Times, groups, …
Further details on video conference connection to follow
Recordings
Group 1
Group 2
General information
Deadline to return Registration Form & Questionnaire: 30 APRIL 2020
Events
29 MAY 2020
- Group 1: 10:00 am Paris time (08:00 am UTC)
Meeting ID: 871 6023 8856
Link to join from PC, Mac, Linux, iOS or Android: <https://us02web.zoom.us/j/87160238856>
- Group 2: 16:00/4:00 pm Paris time (14:00/2:00 pm UTC)
Meeting ID: 878 9770 0635
Link to join from PC, Mac, Linux, iOS or Android: <https://us02web.zoom.us/j/87897700635>
Please refer to the Registration Form to confirm your group.
Supply Chain & Planning
Supply Chain & Planning
CHANGED TO VIDEO-CONFERENCE
TOPIC: REENGINEERING THE SUPPLY CHAIN
- Supply chain as a value chain: shipping from DC or stores, fulfilment, automation, speed, dealing with returns… and costs
- Use of data in the supply chain and inventory management: prediction, analytics, visibility…
- Making the supply chain more flexible and adaptable through partnerships…
- The challenges of combining offline and online supply chain
General information
Events
Friday 21 February:
15:00: Video-conference
Joining an IADS videoconference
City guides
Private Label workshop
Private Label workshop
ONE DAY TO BOOST YOUR PRIVATE LABELS
- Gain perspective and insights on the new trends
- Develop a framework to assess your private labels/brands by participating in a workshop among peers
In collaboration with Peclers Paris**
Presentation
General information
Speakers
Patricia Beausoleil, Peclers Paris
Agenda
10.00 - 10.15: Welcome
10.15 - 10.45: Round table and introduction
10.45 - 12.00: Presentation of trends by Peclers Paris
12.00 - 12.45: Discussions
12.45 - 13.45: Lunch
13.45 - 15.00: "The Methodology" by Peclers Paris
15.00 - 17.00: Workshop on challenges and opportunities
17.00: Conclusion / end of meeting
Meeting at 09.45 at Peclers Paris offices
Meeting venue
Peclers Paris Head Office
23 Rue du Mail, 75002 Paris
T. +33 (0)1 40 41 06 06
Metro: Bourse or Sentier (l. 3), Pyramides (l.7 or l.14)
Accommodation
The IADS will not manage hotel bookings. Find below suggestions close to the meeting venue:
HOTEL EUGENE EN VILLE(close to the Galeries Lafayette)
6 Rue Buffault, 75009 Paris
+33 1 40 22 04 34 - www.eugeneenville.com
HOTEL BIENVENUE (close to the Galeries Lafayette)
23, rue Buffault, 75009 Paris
+33 1 48 78 32 18 - www.hotelbienvenue.fr
HOTEL PANACHE (close to the Galeries Lafayette)
1 rue Geoffroy-Marie, 75009 Paris
+33 1 47 70 85 87 - www.hotelpanache.com
HOTEL DUO (close to the BHV/Marais)
11, rue du Temple, 75004 Paris
+33 1 42 72 72 22 - contact@duoparis.com](mailto:contact@duoparis.com) - [www.duo-paris.com
City guides
All IADS city guides
Marketing
Marketing
TOPIC: RE-GENERATING ENGAGEMENT: MARKETING OF THE FUTURE
*"Influence is the new transaction"*
*"Understand the customer from the inside out"*
1. Brands with purpose: bold, "brave" brands
- Social, political and environmental issues
2. The customer ecosystem (understanding the customer journey)
- Unifying the customer experience
- Marketing integration to deliver new experiences
- Promotions/events
3. From transactional to conversational
a) The new loyalty: programmes from tiers to profiles and membership
- Coalitions (loyalty market places)
- Personalisation through AI
- Shifting CRM towards increasing exclusivity
b) Social marketing
- Two-way exchanges (customer – retailer)
- Mobile
- Visual
- The challenge of the next generation
General information
Presentations
Introduction
Brand purpose and the new customer ecosystem
- Not just a store but a brand - Jorge Carballo - El Palacio de Hierro
- Engaging customers with brand experiences - Ana Dominguez - Beco
- The role of brand in retail culture - Christian Brey - Breuninger
- Brand activism and more - Helen Job - TCO
Loyalty, CRM, customer knowledge & personalisation
- Behaviour, recommendations and engagement - Lise Thomsen - Magasin du Nord
- Achieving a seamless customer journey - Guillaume Lesouef - Galeries Lafayette
- Loyalty and personalisation - Jennifer Frame - Manor
Social marketing: tools, trends and challenges
- Introduction: social marketing at Globus - Tobias Müllhaupt - Globus
- Engagement through social media - Mauro Fuentes, Claudia Scott - El Corte Inglés
- Building a social media platform - Birgit Winkel - Magasin du Nord
Speakers
Store pictures
Resources
Events
Thursday 23 January:
9:00 – 17:30 : Meeting
18:00 – 19:30 : Store visit
20:00 – 22:30: Shared dinner
Friday 24 January:
9:00 – 12:30: Meeting
Venue
Magazine zum Globus AG
Head office: Lintheschergasse 7
CH-8001 Zürich
Accommodation
The IADS will not manage hotel bookings. You will find below a suggested hotel close to the meeting venue.
25hours Hotel Langstrasse
Langstrasse 150, 8004 Zürich
t. +41 44 576 5255 - e. res.langstrasse@25hours-hotels.com
PLEASE BOOK YOUR HOTEL ROOM IMMEDIATELY USING THE LINK BELOW:
https://www.25hours-hotels.com/en/hotels/zurich/langstrasse
NOTE: RATES ARE FLEXIBLE AND MAY CHANGE OVERTIME
- CHF 272.00 ($272.00) single room/per night
- CHF 297.00 ($297.00) single room/per night (inclusive breakfast)
The booking can be cancelled free of charge until 18:00, 7 days before arrival.In case of no-show or late cancellation, 100% of the first night's nightly rate will be charged.
Home & Lifestyle
Home & Lifestyle
TOPIC: INTEGRATING THE NEW LIVING DYNAMICS
- Redefining the role of home: new opportunities of business
- Home activities: DIY, self-care, fitness…
- Smart home
- Sustainability
Presentations
- IADS Insights & comments
- Breuninger
- El Palacio de Hierro
- Galeries Lafayette - BHV/Marais
- Magasin du Nord
General information
OBJECTIVES OF THE MEETING
- To benchmark your business and best practices with your IADS peer members
- To share on your new developments and latest initiatives
- To address issues as close to members competence as possible and discuss possible solutions/answers as a group
Store pictures
City guide & store pictures
all iads city guides
- IADS Reports: Home in Department Stores
Department stores - Home & Lifestyle
- IADS Reports: Retailers
retailers - home & lifestyle
Events
Tuesday 21 January 2020:
16.00 - 17.00
Store visit of the revamped Galeries Lafayette Maison and Gourmet store
17.30 – 19.00
Store visit of the recently renovated home department of BHV/Marais
19.30 – 22.00
Shared dinner at Eataly
Wednesday 22 January 2020:
08.30
Meeting
14.00
Workshops
15.00
End of meeting
Meeting venue
Galeries Lafayette Head Office
44 rue de Châteadun - 75009 PARIS, France
Metro: Trinité-d'Estienne d'Orves or Notre Dame de Lorette (l. 12)
Accommodation
The IADS will not manage hotel bookings. Find below suggestions close to the meeting venue:
HOTEL EUGENE EN VILLE(close to the Galeries Lafayette)
6 Rue Buffault, 75009 Paris
+33 1 40 22 04 34 - www.eugeneenville.com
HOTEL BIENVENUE (close to the Galeries Lafayette)
23, rue Buffault, 75009 Paris
+33 1 48 78 32 18 - www.hotelbienvenue.fr
HOTEL PANACHE (close to the Galeries Lafayette)
1 rue Geoffroy-Marie, 75009 Paris
+33 1 47 70 85 87 - www.hotelpanache.com
HOTEL DUO (close to the BHV/Marais)
11, rue du Temple, 75004 Paris
+33 1 42 72 72 22 - contact@duoparis.com](mailto:contact@duoparis.com) - [www.duo-paris.com
60th IADS General Assembly
60th IADS General Assembly
TOPIC: REENGINEERING THE DEPARTMENT STORE
Reengineering the department store is necessary to respond to new demand drivers (peer experience, social retail…), to take new approaches to availability (speed, access, inventory management decisions…) and to rethink how we serve the needs and new behaviours of customers (price, quality, convenience, service, values…).
Thursday 21th November 2019 will be dedicated to the IADS General Assembly followed by a programme including workshop and member presentations followed by a store visit and a dinner.
Friday 22th November 2019 is keynote speakers and discussions.
PARTICIPANTS
- Owners
- Chief Executive Officers
General information
Presentations
Changing the rules
- Overview of the challenging UK retail market - Robbie Feather - Fenwick
- Creating purpose - Dilys Maltby - Circus
Enhancing customer relationship
- Hero, an extra layer to physical space - Adam Levene - Hero
- Future department store customers - Helen Job - TCO
- Search and digital Chinese Consumers - Sam Davis - Yext
Readjusting the offer
- The role of buying in the new business model - Juan Carlos Escribano - El Palacio de Hierro
- Adapting the assortment to new consumption - Daniel Rodriguez - El Corte Inglés
- VIDEO below: Curating through an app - Pierre Sapin - Born
[](https://www.iads.org/files/pmedia/public/r511417166d4e09-6d2d-4a21-9f3b-2fe6ee4a2c2f.mp4)
Speakers
A new Executive Committee was elected for 2019-2021
Membership Commission
President
Mr Juan-Carlos Escribano (EL PALACIO DE HIERRO)
Vice-President
Mr Peter King (MAGASIN DU NORD)
Operation Commission
Ms Consuelo Monasterio (SM)
Programme Commission
Mr Gonzalo Somoza (FALABELLA)
Ms Kam Shim Lau (LIFESTYLE)
Mr Nicolas Houzé (GALERIES LAFAYETTE)
Honorary Chairman
Mr Willem van Agtmael (CATALPA)
Stores: pictures of Fenwick & Selfridges, and Shoreditch store tour
City guides
Events
Wednesday 20 November 2019
15.00 – 18.00: Shoreditch Store Tour
(Please note that the tour may be cancelled if attendance is too low.)
Thursday 21 November 2019
09.00 – 16.30: General Assembly of the IADS day 1
17.30 – 18.30: Department Store Visit
19.00 – 22.00: Meeting Dinner
Friday 22 November 2019
09.00 - 12.30: General Assembly of the IADS day 2
13.15 – 14.30: Lunch at Fenwick by invitation of Mr Robbie Feather
Venue & Accommodation
ROYAL LANCASTER LONDON
Lancaster Terrace, London W2 2TY, UK
t: +44 207 551 6000
Book your room on the hotel website (https://www.royallancaster.com) and use the corporate code IADS2019 to get a 20% discount on the Best Flexible Rate offered on the website (see detailed instructions below).
(Subject to availability - Discounted rates inclusive of one buffet breakfast and 20% VAT – Cancellation free of charge until up to 24h prior to arrival)
Royal Lancaster Hotel Booking Instructions
Menswear
Menswear
TOPIC: THE NEW STANDARDS OF MENSWEAR
The Menswear business is witnessing rapidly changing trends: increasingly blurred lines between traditional segments like formal, business, casual or streetwear…
Major trends include the rise of:
- Better basics: Brands, Private Labels, …
- The New Luxury: an offer tailored for discerning clients highly sensitive to creativity, utility and exclusivity
- Partnerships x Collaborations: the New Exclusive
- Inclusiveness and Sustainability: values of the changing times
Presentations
- El Corte Inglés
- Galeries Lafayette
- Galeries Lafayette - Go For Good
- Magasin du Nord
- IADS Insights & Takeaways
General information
Store visits
Galeries Lafayette Haussmann - menswear
Get more
- IADS Reports: Menswear in Department Stores
Please select "*Menswear*" and click *search*in the topics.
Department stores - menswear
- IADS Reports: Retailers
retailers - menswear
Meeting venue
BHV/Marais Office
13 rue de la Verrerie - 75004 PARIS, France
Metro: Hôtel de Ville (l. 1 & l. 11)
City guides
all iads city guides
Digital Retail
Digital Retail
TOPIC: THE NEW DIGITAL RETAIL MODEL
- Simplifying the customer experience
- Mastering complexity
- Investing for the future and containing costs
PARTICIPANTS:
- Chief Digital Officers
- Chief Customers Officers
- Omnichannel Managers
- E-commerce Directors
General information
Presentations
Creating experience and eliminating friction
The digital organisation : internal and external collaboration
- Creating a digital organisation - Lise Thomsen - Magasin du Nord
- Efficiency through standardised product information - Florence di Nicola, Arnaud Willieme - Alkemics
The future digital retail model
- Successes and challenges of digital transformation - Nicole Tai - Sogo
- Omnichannel strategy and new business models - Laure Frank - Manor
- Galeries Lafayette vision of the future - Matthieu Caloni - Galeries Lafayette
Resources
- What Digital Transformation Actually Means For Retail by Nikki Baird
- Window shopping 2:0 by Inbal Lavi
- 5 Technologies Transforming Retail in 2018 by Kati Chitrakorn
- The 3 waves of digital transformation in fashion retail
- The Third Era of Digital Retail by David Roth and Jon Bird
Events
Thursday 17 October:
9:00 – 17:30: Meeting
18:00 – 19:30: Store visit
20:00 – 22:30: Shared dinner
Friday 18 October:
9:00 – 12:30: Meeting
Venue
Galeries Lafayette Champs Elysées offices
Entrance: 8 rue de Berri, 75008 Paris
2nd floor
Accommodation
The IADS will not manage hotel bookings. You will find below a suggested hotel close to the meeting venue.
Hotel d'Albion
15 rue de Penthièvre - 75008, Paris
t. +33 1 42 65 84 15 - e. info@hotelalbion.net
PLEASE BOOK YOUR HOTEL ROOM IMMEDIATELY: https://www.hotelalbion.net/
NOTE: RATES ARE FLEXIBLE AND MAY CHANGE OVERTIME
- € 147.50 ($165.24) single room/per night
- € 160.50 ($179.81) single room/per night (inclusive breakfast)
Free cancellation before 14 October 2019. If cancelled after this or in the event of a no-show at the hotel, the first night without extras is charged and non-refundable.
City guide
Store Operation
Store Operation
TOPIC: MAKE SHOPPING SIMPLE
- Convenience: see Target, convenience stores (Japan)
- Simple offer (Five Below…)
- Simple payment: Amazon Go, all the paypal etc. innovations
- Deliveries: electronic home keys, delivery slots, Instacart…
- TaskRabbit, partnerships…
General information
Antitrust guidelines
PRESENTATIONS
Customer engagement and experience
Customer journey made simple
- Innowi - "Transforming the department store customer experience" by Joel Larson
- Innowi - "Innowi air" by Joel Larson
- Breuninger - "Making shopping simpler" by Andrea Girsch and Henning Riecken
- Breuninher - Medallia Analysis by Andrea Girsch and Henning Riecken
- Galeries Lafayette - "Simplifying the customer journey" by Olivier Bron and Alexandre Liot
- Beco - "Customer engagement" by Javier Rojas
WATCH INNOWI FUTURE RETAIL ECOSYSTEM VIDEO
Customer discovery and retail innovation
- b8ta - Retail as discovery – the retail-as-a-service model by John Kennelly
- Palacio de Hierro - Overcoming some key challenges people and service culture by Oscar Palomares
- Sogo - Enriching the customer journey by Calvin Hui
Resources
- Unlock Customer Obsession By Tying Features To Business Outcomes, Forrester
- Walmart's AI-powered store of the future is nothing like Amazon Go
- The evolution of shopper behavior by Ipsos Views
Events
Wednesday 12 June
14.30 - 19.00: Store visit
19.00 - 21.30: Shared dinner
Thursday 13 June
09.00 - 18.00: Meeting
19.00 - 21.30: Shared dinner
Friday 14 June
09.00 - 12.30: Meeting
Optional programme
10-12 June: Retail Study Tour -click here for information
Venue
KIMPTON LA PEER HOTEL
627 N La Peer Dr, West Hollywood
Los Angeles, CA 90069
Accommodation
KIMPTON LA PEER HOTEL
627 N La Peer Dr, West Hollywood
Los Angeles, CA 90069
t. +1 213-296-3038 - www.lapeerhotel.com
Room rate
IADS has negociated a room rate of USD 311.22 per night. Please indicate on the Registration Form if you wish to make use of this hotel booking.
Chief Information Officers
Chief Information Officers
TOPIC: SIMPLIFYING THE USER INTERFACE
Suggested topics:
Please suggest three topics for this video-meeting (see meeting questionnaire)
- The topics suggested by the participants will be collected and posted to you
- You will be asked to please vote for your top three topics
- These will be chosen and form the agenda
- Presentations will be made on these topics
General information
DEADLINE TO RETURN REGISTRATION FORM AND MEETING QUESTIONNAIRE:
29 APRIL 2019
Antitrust guidelines
Video conference system
A video link for this meeting is available, so you could attend at least part of it: http://iads.adobeconnect.com/cio19/
You will need a laptop with webcam, and a phone with international connection for the audio link.
Please note that if you register for the video link you are committed to attend as other colleagues will depend on your presence for exchanges.
Tips
60th Summer Meeting
60th Summer Meeting
TOPIC: CHANGING THE FACE OF RETAIL
Whilst focusing on the continuing transformation of retail, we are looking to put a spotlight on the need for the industry to embrace greater diversity, gender balance and new skill sets if it is to be able to change and innovate to be relevant to today's consumer.
The IADS has partnered with the World Retail Congress to organise the Summer Meeting around the event:
- IADS private event in the afternoon of Monday 13 May 2019. The programme will include the presentations by the two high-potential teams who are participating in the IADS Academy Seminar 2019 this year around the topic "simplifying the department store model". We expect all chief executives to be present to engage in an in-depth discussion with the two teams.
- IADS private dinner on the evening of Monday 13 May 2019
- Free pass to attend the World Retail Congress on 14-16 May 2019for the IADS CEO members (one per member company) and 15% discount on the registration fee for any additional delegate [NB: early-bird rate currently on offer until end January 2019].
(NB: there will be no parallel programme)
General information
Registration
DEADLINE TO RETURN REGISTRATION FORM: 31 JANUARY 2019
Events
IADS meeting
Monday 13 May
14.00: IADS presentation - opening remarks
14.05: Academy introduction - mentor
Theme: Simplifying the department store model
14.15: Academy Group 1 (presentation and interview)
15.00: Academy Group 2 (presentation and interview)
15.45: Break
16.00: Top three challenges we are facing - presentation and discussions
17.15: End of meeting
18.15 - 20.00: De Bijenkorf Store visit and cocktail
20.30: IADS CEO private dinner in the Brasserie of the Conservatorium Hotel
World Retail Congress conference
Topic: High Velocity Retail
From 14 to 16 May
Conference opens at 08.00 am on Tuesday 14 May and closes at 16.00 on Thursday 16 May.
Agenda available on the WRC website: <https://www.worldretailcongress.com/sessions>
Venues
13 May 2019: IADS meeting
Hotel Arena
's-Gravesandestraat 55
1092 AA Amsterdam
14-16 May 2019: World Retail Congress
RAI Amsterdam
Europaplein 24 -
1078 GZ Amsterdam
Accommodation - suggested hotels
The World Retail Congress has negotiated special conditions with Air France/KLM for travel options, and with several hotels in Amsterdam for accommodation. Please visit the dedicated page of the World Retail Congress 2019 (<https://www.worldretailcongress.com/hotels>) to book your flights and secure your hotel room.
For location and rates, we recommend IADS delegates stay either at the Hotel Arena or the Apollo Hotel Amsterdam:
Hotel Arena
's-Gravesandestraat 55, 1092 AA Amsterdam
+31 20 850 2400 - <https://www.hotelarena.nl/en>
Rates from EUR 198.50
Please visit the dedicated page of the World Retail Congress 2019 (<https://www.worldretailcongress.com/hotels>) to secure your hotel room.
Apollo Hotel Amsterdam
Apollolaan 2, 1077 BA Amsterdam
+31 20 673 5922 - <https://www.apollohotels.co.uk/apollo-hotel-amsterdam/>
Rates from EUR 245.00
Please visit the dedicated page of the World Retail Congress 2019 (<https://www.worldretailcongress.com/hotels>) to secure your hotel room.
City guide
Ladies' Fashion
Ladies' Fashion
TOPIC: OPTIMISE THE PRODUCT LIFE CYCLE
- Trends – New brands – In-house collections
- Product life cycle: fast to market, storytelling, better than new, resale/rent
- Digitalisation workflow
OBJECTIVES OF THE MEETING
- To benchmark your business and best practices with your IADS peer members
- To share on your new developments and latest initiatives
- To address issues as close to members competence as possible and discuss possible solutions/answers as a group
General information
Presentations
City guides
all iads city guides
Events
Tuesday 16 April 2019:
14.00 - 17.00: Meeting
17.00 - 19.30: Store visit
19.30 - 21.30: Jointly shared dinner
Wednesday 17 April 2019:
09.00 - 12.45: Meeting
12.45 - 13.45: Lunch
14.00 - 15.30: Round Table discussions & conclusions
Venue
STRAF HOTEL
Via San Raffaele 3 - 20121 Milano, Italy
t. +39 02 805081 - <https://www.straf.it/en/>
The meeting room is located in the lobby of the hotel.
Accommodation
STRAF HOTEL
Via San Raffaele 3 - 20121 Milano, Italy
t. +39 02 805081 - <https://www.straf.it/en/>
Rates
Standard room: EUR 215, including breakfast
Booking and conditions
Please indicate on your Registration form if you wish to make use of this hotel booking for the nights of 15 and 16 April 2019.
The special room rate is available until 1st February 2019. The last day to cancel without any penalty fee is 13th February 2019.
Late cancellation will be charged as follows:
- from 60 to 45 days prior to arrival > 20% charge each night cancelled
- from 44 to 30 days prior to the arrival > 50% charge each night cancelled
- from 29 to 19 days prior to the arrival > 70% charge each night cancelled
- from 18 days prior to the arrival date > 100% charge each night cancelled
Marketing
Marketing
TOPIC: SIMPLIFY MARKETING: MORE EFFICIENCY, LESS LOSS
- The shift away from siloed thinking with fragmented customer experience towards data-driven relevant marketing. From reach and frequency towards an empowerment model (information that is personalised based on contextual needs and behavioural history)
- Tools and tactics for efficiency
- Targeting
- Personalisation
- Alignment
General information
Presentations
New tools and AI in marketing
Marketing efficiency: measurement and messages
Sources of customer knowledge
- KEYNOTE: WeChat Pay - "Beyond payment" by Eric Yu
- SM Retail - "Sources of customer knowledge" by Katharene Chua
Uses of customer knowledge
- Sogo - "SOGO Rewards Revamp with Microsoft Dynamics" by Tiffany Ho
- KEYNOTE: Cherrypicks - "Mobile App" by Raymond Leung
- Galeries Lafayette - "Strategic customer targets" by Constance de Polignac
Resources
- The AI-Enabled_Marketer, Internet Retailing
- The best of the 2018 Trends, Forward3D
- The Millennial State of Mind, BAIN MEDIA PACK
- Unlock customer obsession by tying features to business outcomes, Forrester Consulting
- 8 Key Differences between Gen Z and Millennials, George Beall
- Data Science & Digital Marketing How to Build a Rocket, Forward3D
- Marketing in the Age of Alexa, Harvard Business Review
- Mobile Marketing 2018, EXCERPT
gdi: Tim Wu, professor at Columbia, on how we sell our attention
Events
Thursday 14 March
09.00 - 18.00: Meeting
18.30 - 19.30: Store visit
20.00 - 22.30: Shared dinner
Friday 15 March
09.00 - 12.30: Meeting
Venue
SOGO Hong Kong Co. Ltd.
555 Hennessy Road, Causeway Bay, Hong Kong
Tel: (852) 2833 8338
Fax: (852) 2838 2030
Accommodation
Crowne Plaza Hong Kong Causeway Bay
8 Leighton Road, Causeway Bay, Hong Kong
Contact: Helga Pau, Sales Manager
t. +(852) 3980 3390 | f. + (852) 3980 3396 | e. helga.pau@cphongkong.com
- €199 (HK$1,750) superior single room/room only
- €216 (HK$1,900) superior single room/breakfast included
DOWNLOAD THE ROOM RESERVATION FORM
Please return this form on or before January 17, 2019 (Hong Kong Local Time 18:00) to Sales Manager - Ms. Helga Pau at helga.pau@cphongkong.com
City guide
Beauty
Beauty
TOPIC: SETTING NEW STANDARDS
- Trends – New brands
- New standards for in-store beauty experiences
- Customer-centric strategies
- Digital communication
- Margin challenges
OBJECTIVES OF THE MEETING
- To benchmark your business and best practices with your IADS peer members
- To share on your new developments and latest initiatives
- To address issues as close to members competence as possible and discuss possible solutions/answers as a group
General information
Presentations
Pictures
Events
Monday 11 March 2019:
14.00 - 17.30: Meeting
17.30 - 19.30: Store visit
19.30 - 21.30: Jointly shared dinner
Tuesday 12 March 2019:
09.00 - 12.45: Meeting
12.45 - 14.00: Lunch
14.00 - 15.00: Round Table discussions
15.00 - 17.00: Store visit
Venue
Emporium
622 Sukhumvit Rd, Khwaeng Khlong Tan, Khet Khlong
Toei, Krung Thep Maha Nakhon 10110, Thailand
Accommodation
Compass SkyView Hotel
12 Sukhumvit 24,
Klongton, Klongtoey, Bangkok 10110
Tel.: +66 2011 1111 - www.compasshospitality.com
Merchandise
Merchandise
TOPIC: BACK TO BASICS
Renew with the merchandising principles and recapture the spirit of efficiency, quality and passion:
- Maintaining brand DNA
- Identifying essentials: brands, products, private labels…
- Adapting assortment to changing customer behaviour/market evolution and customer feedbacks
- Testing new digital tactics
- Scaling down inventory and smartening up the buying approach to save good profit margin
- Engaging teams in serving customers professionally…
General information
PRESENTATIONS
Offer: Private labels
- El Corte Inglés - "Future of private labels and brands" by Eduardo Sotillos and Manuel Dominguez
- Galeries Lafayette - "Galeries Lafayette - Fashion at stake" by Marianne Romestain
- Globus - "Navyboot leverage of a private brand" by Reto Braegger
Pricing
Organisation and process
Differentiation: Products - Services - Experiences
- Breuninger - "Implementing a curated offer" by Benjamin Fuest
- BORN - "Curation intelligence" by Pierre Sapin
- Manor - "Creating unique experiences" by Karin Busnel
Speaker
City guide
Venue & Accommodation
Park Inn by Radisson Hotel - Alexanderplatz
Alexanderplatz 7, 10178 Berlin, Germany
Contact: Claudia Pfeiffer, Convention Sales Coordinator
t. +49 30 2389 4117 | f. +49 30 2389 4551| e. Claudia.pfeiffer@parkinn-berlin.com
The attendees can book their rooms only with the booking code "IADS" via E-Mail to:
[reservations@parkinn-berlin.com](mailto:reservations@parkinn-berlin.com) until 3 weeks prior to arrival, 12 February 2019.
Attendees can cancel their room individually until latest 5 days prior to arrival, 28 February 2019.
Home, Gifts & Lifestyle
Home, Gifts & Lifestyle
TOPIC: RETHINKING THE HOME AND LIFESTYLE CUSTOMER EXPERIENCE
- New instore experiences – new brands – private labels developments
- Home and lifestyle devices
- Residential-style concepts/settings
- Community Hub: cooking class, cultural events…
- Sustainability
OBJECTIVES OF THE MEETING
- To benchmark your business and best practices with your IADS peer members
- To share on your new developments and latest initiatives
- To address issues as close to members competence as possible and discuss possible solutions /answers as a group
General information
Presentations
Stores
Magasin du Nord, Home department
Accommodation
71 Nyhavn Hotel
Nyhavn 71, 1051 København, Denmark
Tel.: +45 33 43 62 00
Room rate
Executive Single: DKK 1290 (approx. EUR 173)
Hotel policy
Cancellation free of charge: 1 February 2019
Booking procedure
A block of rooms has been reserved for 26 February 2019 at a special rate.
Please indicate on your Registration Form if you wish to make use of this booking.
Or you can book directly your hotel room (by either phone or email) mentioning your are part of the group booking made by Magasin du Nord.