TOPIC: MAKE SHOPPING SIMPLE

• Convenience: see Target, convenience stores (Japan)
• Simple offer (Five Below…)
• Simple payment: Amazon Go, all the paypal etc. innovations
• Deliveries: electronic home keys, delivery slots, Instacart…
• TaskRabbit, partnerships…

General information

• Agenda
• Members profile
• Contact Details
• Takeaways

Antitrust guidelines

• Antitrust guidelines

PRESENTATIONS

Customer engagement and experience

• Hypno - "Make shopping fun" by Koko Alexander

Customer journey made simple

• Innowi - "Transforming the department store customer experience" by Joel Larson
• Innowi - "Innowi air" by Joel Larson
• Breuninger - "Making shopping simpler" by Andrea Girsch and Henning Riecken
• Breuninher - Medallia Analysis by Andrea Girsch and Henning Riecken
• Galeries Lafayette - "Simplifying the customer journey" by Olivier Bron and Alexandre Liot
• Beco - "Customer engagement" by Javier Rojas

WATCH INNOWI FUTURE RETAIL ECOSYSTEM VIDEO

Customer discovery and retail innovation

• b8ta - Retail as discovery – the retail-as-a-service model by John Kennelly
• Palacio de Hierro - Overcoming some key challenges people and service culture by Oscar Palomares
• Sogo - Enriching the customer journey by Calvin Hui

SOGO VIDEO

Resources

• Unlock Customer Obsession By Tying Features To Business Outcomes, Forrester
• Walmart's AI-powered store of the future is nothing like Amazon Go
• The evolution of shopper behavior by Ipsos Views

Events

Wednesday 12 June

14.30 - 19.00: Store visit

19.00 - 21.30: Shared dinner

Thursday 13 June

09.00 - 18.00: Meeting

19.00 - 21.30: Shared dinner

Friday 14 June

09.00 - 12.30: Meeting

Optional programme

10-12 June: Retail Study Tour -click here for information

Venue


KIMPTON LA PEER HOTEL

627 N La Peer Dr, West Hollywood

Los Angeles, CA 90069

Accommodation


KIMPTON LA PEER HOTEL

627 N La Peer Dr, West Hollywood

Los Angeles, CA 90069

t. +1 213-296-3038 - www.lapeerhotel.com

Room rate

IADS has negociated a room rate of USD 311.22 per night. Please indicate on the Registration Form if you wish to make use of this hotel booking.