TOPIC: THE NEW DIGITAL RETAIL MODEL

• Simplifying the customer experience
• Mastering complexity
• Investing for the future and containing costs

PARTICIPANTS:

• Chief Digital Officers
• Chief Customers Officers
• Omnichannel Managers
• E-commerce Directors

General information

• Agenda
• Contact list

• Antitrust guidelines

Presentations

• IADS Takeaways

Creating experience and eliminating friction

• Elements of customer experience and simplifying the customer journey - IADS

The digital organisation : internal and external collaboration

• Creating a digital organisation - Lise Thomsen - Magasin du Nord
• Efficiency through standardised product information - Florence di Nicola, Arnaud Willieme - Alkemics

The future digital retail model

• Successes and challenges of digital transformation - Nicole Tai - Sogo
• Omnichannel strategy and new business models - Laure Frank - Manor
• Galeries Lafayette vision of the future - Matthieu Caloni - Galeries Lafayette

Resources

• What Digital Transformation Actually Means For Retail by Nikki Baird
• Window shopping 2:0 by Inbal Lavi
• 5 Technologies Transforming Retail in 2018 by Kati Chitrakorn
• The 3 waves of digital transformation in fashion retail
• The Third Era of Digital Retail by David Roth and Jon Bird

Events

Thursday 17 October:

9:00 – 17:30: Meeting

18:00 – 19:30: Store visit

20:00 – 22:30: Shared dinner

Friday 18 October:

9:00 – 12:30: Meeting

Venue

Galeries Lafayette Champs Elysées offices

Entrance: 8 rue de Berri, 75008 Paris

2nd floor

Accommodation

The IADS will not manage hotel bookings. You will find below a suggested hotel close to the meeting venue.

Hotel d'Albion

15 rue de Penthièvre - 75008, Paris

t. +33 1 42 65 84 15  - e. info@hotelalbion.net

PLEASE BOOK YOUR HOTEL ROOM IMMEDIATELY: https://www.hotelalbion.net/

NOTE: RATES ARE FLEXIBLE AND MAY CHANGE OVERTIME

• € 147.50 ($165.24) single room/per night
• € 160.50 ($179.81) single room/per night (inclusive breakfast)

Free cancellation before 14 October 2019. If cancelled after this or in the event of a no-show at the hotel, the first night without extras is charged and non-refundable.

City guide

Paris, 2018