TOPIC

The meeting agenda will include participants' presentations and a workshop. In order to encourage exchanges during the meeting, we kindly ask you to:

• Prepare a 10-minute presentation about your store(s) (no need to translate a pre-existing presentation you might have, you will just have to present in English),
• Prepare the questions and issues you would like to discuss with your peers during the workshop,
• Send both back to us by Tuesday 10 January 2023.

Ideally, we would like members' presentation to tackle the following questions:

• Successful initiatives: Using all means at your disposal (staff, e-commerce, store equipment, systems, CRM, brands…), what are the 3 main successful initiatives you took at the store level to attract customers in store in 2022? Who was involved? What were the results and which KPIs did you use to measure the results? Don't hesitate to include pictures.

Omnichannel strategy:

• What are the new experiences and services that have been launched to differentiate from online shopping? Which ones will become permanent? What are the main learnings and "dos & don'ts"?
• How do you use omnichannel commerce to attract customers in stores?

2022 situation and challenges:

• If possible, share the stores' results and performance in 2022.
• What are the 3 main challenges you're facing at the moment? What are the actions you took to respond to them? Were they successful or not?
• How does inflation translate so far? What is the impact on store traffic, sales, and KPIs?
• How do you deal with energy savings at the store level?
• Do you see any changes in store roles and responsibilities? If yes, which ones?

2023-24 plan:

• What are your strategic priorities for the next 2 years?

The above bullet points are guidelines only: please feel free to introduce any relevant topic relating to flagships & key city stores.

Takeaways

• Click below for Flagship & key city stores meeting takeaways

takeaways

• Click below to watch the recording of the meeting:

watch the meeting recording here

• Click below to read the IADS member's presentations:

Breuninger Presentation

El Corte Inglés Presentation

El Palacio de Hierro Presentation

Magasin du Nord Presentation

Manor Presentation

Sogo Presentation

General information

• Antitrust guidelines

Timing

Tuesday 7 February  from 2pm to 5pm Paris time.

To join the video meeting, click this link: https://meet.google.com/soy-qyvw-quz

Otherwise, to join by phone, dial +33 1 87 40 11 78 and enter this PIN: 162 844 567#

To view more phone numbers, click this link: https://tel.meet/soy-qyvw-quz?hs=5

Agenda

More details to be released closer to the meeting.