TOPIC

The meeting will be held in Stuttgart. The goal is to help participants share their vision, strategy, initiatives and best practices, as well as offer a place for discussion and exchange. We will also collectively address the following questions:

When it comes to build a more customer-centric store, what are the successful and profitable actions (using staff, e-commerce, equipment, systems, CRM...) you took to refocus on stores and make them more customer-centric?

On which level and using which KPIs?

Which initiatives were unsuccessful?

How did you balance cost-centricity and customer-centricity?

Takeaways

• Click below for the rercording of the videoconference:

Sales directors meeting recording - part 1

Sales directors meeting recording - part 2

• Click below for the Sales Directors meeting takeaways:

Sales directors meeting - Takeaways

• Click below for members' presentaions:

Beco's Presentation

Breuninger's Presentation

El Corte Ingels' Presentation

El palacio de hierros's presentation

Magasin du Nord's presentation

Sogo's presentation

• Click below for guest speaker's presentation:

Breuninger's Customer centricity & innovation Presentation

General information

• Operation meeting #3: Sales Directors - presentation template
• Operation meeting #3: Sales Directors – Invitation Letter

• Antitrust guidelines

Timing

Thursday 3 March from 1:30 pm to 4:30 pm Paris time.

To join the video meeting, click this link: <https://meet.google.com/rda-npgp-ryu>

Otherwise, to join by phone, dial +33 1 87 40 42 94 and enter this PIN: 983 429 387#

To view more phone numbers, click this link: <https://tel.meet/rda-npgp-ryu?hs=5>