TOPIC

The meeting will tackle the following questions:

Strategic priorities.

Current challenges in terms of (these bullet points are only suggestions and might not reflect your challenges):

• Customers: generating traffic, targeting high-quality leads and the right customers, converting visitors into paying customers, avoiding cart abandonment, creating customer loyalty, reducing customer churn,
• Level of service: meeting customers' high expectations, offering high-quality customer service and support, guaranteeing competitive prices and shipping,
• Costs: finding the right return policies,
• Operations: improving cyber security, avoiding e-commerce fraud, identifying hidden anomalies,
• People: attracting data talents,
• Tech: where do you put your efforts, any new partnership you would like to share with members.

Any current and upcoming initiatives in terms of (these bullet points are only suggestions):

• Increasing online turnover: which initiatives have been successful,
• Brand promotion, effective marketing campaigns,
• Usage of big data and AI (for instance, user ultra-personalized experiences, search relevancy, product discovery), Web3, metaverse, and NFTs: what are the main learnings, the "dos and don'ts",
• Marketplace: any progress and best practices you would like to share.

Takeaways

• Click below for the E-commerce meeting takeaways:

Takeaways 

• Click below for members' presentations:

Beco Presentation 

Boyner Presentation 

Chalhoub Presentation 

El Corte Inglés Presentation 

El Palacio de Hierro Presentation 

Galeries Lafayette Presentation 

Manor Presentation 

SOGO Presentation 

• Click below to view the recording of the meeting:

E-Commerce Meeting Recording

General information

• IADS Operation Meeting #3 - E-Commerce - Invitation letter

• Antitrust guidelines

Timing

Tuesday 26 September 2023 from 2 pm to 5 pm Paris time

Connexion link available later

Agenda

The meeting agenda will include:

•    Participants' presentations

•    A workshop. In order to encourage exchanges