What: A Seramount study reveals a critical mental health crisis in the workplace, with half of workers rating their wellbeing as average or below, and one-third experiencing moderate to high burnout levels, particularly affecting managers and younger generations.

Why it is important: The findings highlight an urgent business imperative, as employee burnout directly impacts customer service quality and operational efficiency, with 68% of VIP retail clients following their trusted advisors when they leave.

The state of workplace mental health has reached a critical point, with half of employees rating their personal wellbeing as average or below. The impact varies significantly across organizational levels, with hourly workers being most affected and only 46% rating their wellbeing above average, compared to 70% of executives. The study identifies concerning trends in burnout rates, with managers experiencing the highest levels - 80% reporting at least one symptom. The stigma surrounding mental health remains substantial, as 41% of employees feel uncomfortable discussing these issues at work, with senior managers being particularly hesitant to speak up. Generation Z and Millennials appear most affected, with only 45% of Gen Z rating their wellbeing above average, compared to 84% of Boomers. While remote workers report feeling more supported in balancing mental health and work, the overall landscape shows a clear need for enhanced support systems and resources.

IADS Notes: Recent retail industry data strongly validates Seramount's findings about workplace mental health challenges. April 2025 research shows that workplace stress costs retailers $5.4 million annually per organization, while 45% of employees experience frequent high stress levels. The generational divide is particularly stark in retail, as evidenced by February 2025 data showing 50% of Gen Z rejecting traditional management roles due to perceived stress and low rewards. The benefits of flexible work arrangements are confirmed by March 2025 findings, where companies implementing flexible policies achieved a 50% reduction in turnover risk. However, resource gaps remain significant, with December 2024 data revealing 51% of luxury retail employees planning to leave their positions, while 40% cite lack of empowerment as a key issue. The impact extends to customer relationships, as 68% of VIP clients follow their advisors to new employers, making mental health support not just a wellness issue but a business imperative.

Inside the mental health crisis at work