M&S, Debenhams, John Lewis: Why British retailers struggle to crack Australia

Articles & Reports
 |  
Jul 2025
 |  
Inside Retail
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What: David Jones and Marks & Spencer form a wholesale partnership for lingerie and sleepwear, testing a new approach to British retail expansion in Australia after historical failures by UK department stores.


Why it is important: This strategic move illustrates how retailers are learning from past market entry failures, choosing targeted product categories and established local partners to minimise risks while testing new markets.


Marks & Spencer's latest venture into the Australian market through David Jones represents a carefully calculated approach to international expansion. The exclusive partnership, focusing initially on lingerie and sleepwear, marks a significant departure from M&S's previous direct retail operations that ended in 2001. This strategic shift acknowledges the complexities of the Australian market, where both Debenhams and John Lewis have previously struggled to establish successful operations. The partnership leverages David Jones' established presence and local market knowledge while allowing M&S to test and refine its offering. However, potential challenges remain, including the alignment of M&S's value-for-money positioning with David Jones' premium department store status, seasonal differences, and supply chain considerations. The collaboration's success will depend on effectively managing these challenges while delivering a compelling product range that resonates with Australian consumers.


IADS Notes: The timing of Marks & Spencer's partnership with David Jones reflects broader shifts in the Australian retail landscape. In February 2025, Australian department stores embarked on significant transformation strategies, with David Jones focusing on consolidation and omnichannel innovation to combat digital disruption. This evolution in the Australian market coincides with M&S's own retail journey; in November 2024, the British retailer demonstrated strong domestic fashion performance but faced challenges internationally, explaining their strategic choice of a wholesale partnership model over direct operations. This cautious approach aligns with successful global department store transformations observed in April 2025, where retailers like Selfridges and Harrods proved that traditional operators could thrive through strategic partnerships and experiential retail. The M&S-David Jones collaboration thus represents a calculated response to past failures in the Australian market, leveraging David Jones' local expertise while maintaining M&S's brand integrity.


M&S, Debenhams, John Lewis: Why British retailers struggle to crack Australia