The future of work: what went wrong with DEI and how to move forward?
What: Major retailers are strategically rebranding their DEI initiatives amid political pressure and legal risks, with approaches ranging from complete terminology changes to steadfast commitment maintenance.
Why it is important: The industry's response to DEI challenges sets new precedents for how corporations can maintain inclusive practices while adapting to changing political and social pressures.
The retail industry's approach to diversity, equity, and inclusion is undergoing a significant transformation as companies navigate complex political and social pressures. Following Trump's executive orders targeting DEI programmes, companies have adopted varying strategies, from Victoria's Secret's rebranding to "inclusion and belonging" to Costco's steadfast defence of existing policies. The backlash against DEI has prompted a broader industry discussion about effective implementation, with experts highlighting the need for measurable outcomes rather than symbolic gestures. The emergence of alternative approaches, such as the FAIR framework, suggests a path forward that focuses on systemic changes and universal belonging. While some companies face significant consequences for their DEI decisions, as evidenced by Target's USD 10 billion valuation loss, others like Walmart have successfully maintained inclusive practices while modifying terminology. This period of change presents an opportunity for companies to reassess and strengthen their commitment to workplace equity through more integrated, thoughtful approaches.
IADS Notes:
The retail industry's response to DEI challenges has evolved significantly since late 2024. In November 2024, Walmart pioneered a strategic shift by maintaining inclusion practices while removing explicit DEI language, achieving strong market performance. This contrasts with Target's experience in February 2025, which saw a USD 10 billion valuation loss and 9% drop in store traffic following DEI controversies. The emergence of the FAIR framework in January 2025 offers retailers a new way to balance inclusive practices with business performance, as evidenced by Victoria's Secret's recent rebranding to "inclusion and belonging.
The future of work: what went wrong with DEI and how to move forward?