What: HGA, an HR company specialized in transitional management and retail, organised a talk with two 2 prestigious guests from the retail world, Simon Susman, Honorary Chairman of Woolworth, and Erica Vilkaus, former CEO of LK Benett. IADS attended this exclusive, unrecorded conversation with 2 retail veterans exchanging their view of the current situation.

Why is it important for IADS members:  For Simon Susman, the key point for department stores’ resilience is the story told and sold. This is not to be taken lightly, as values and commitments embodied by retailers will prove essential to be identified as trustable by customers, who are hungry for meaning.

For Erica Vilkaus, digital transformation must focus on 2 essential retail points: supply chain and the role of the sales team, both to provide the best experience to customers and deliver it efficiently.

HGA Exclusive talks with S Susman and E Vilkaus 103021