Conference

27-28 april 2016

Birmingham (UK)

The Connected Store of Future

The Connected store of the future is designed to illuminate the most ground-breaking technologies and strategies that are driving the digital store, so retailers can get smarter about the way to help shoppers feel connected in multiple retail spaces and online places! Hear from leading retailers who are successfully delivering a seamless online to physical store shopping experience, boosting sales and enhancing customer experience

International & Cross Border

International & Cross Border will showcase strategies for overcoming significant challenges of planning, establishing and growing retail operations in multiple countries. Hear how UK retailers are evaluating the risk of entering new territories and taking advantage of growth opportunities in both established and emerging international markets.

Insight & Experience

The digital revolution has precipitated a massive shift in retail. Customers now have the freedom to shop from the comfort of their home with a phone, laptop, tablet and other devices. Insight and Experience will explore the best practice to bridge the gap between the physical and digital worlds for a seamless and memorable customer experience.

Multichannel Fulfilment

Does your delivery service meet your customers’ expectations? Delivery is one of the most important parts of the multichannel process and a challenge for retailers to get it right and keep customers happy. The anytime anywhere customer knows what she wants and expects a range of delivery options to choose from. Find out how retailers can manage the operational challenges to ensure speedy delivery and collection in the Multichannel Fulfilment conference.

Mobile in Multichannel

Mobile pervades everything and is continuously on the rise. We are now at a stage where ecommerce is ‘mobile-first’. The focus is moving from the “newness” of the mobile device to understand the impact on staff, stores and services when the customer is holding a “remote control for retail” in her hand. Where are the newest and biggest opportunities for retailers and how can they deploy the latest technologies to win the virtual race?

Digital Sales & Marketing

Digital Marketing is increasingly complex but retailers keen to gain the competitive edge are realising that getting to grips with digital can offer more opportunity to reach customers and deliver results. How can you use digital to shape a customer-centric culture, deliver more compelling customer experiences and use data, journey mapping and personalisation to create campaigns and drive behavioural change? Find out at the Digital Sales and Marketing Conference.

Digital Merchandising

How easy is it for your customers to log on, find what they want, purchase it, receive it on time and in perfect condition? Digital Merchandising is designed for retailers who want to connect with the customer online to win new business, with a focus on converting customers and boosting online sales. Find out about the latest tools and strategies to create new websites and display products in a way that is accessible and attractive to online shoppers.

Operations in Multichannel

Since the emergence of online shopping, retailers have restructured operations, models and relationships with customers and suppliers in order to achieve supply chain effectiveness. This conference will look at how leading retailers are getting to grips with new technology and operational strategies designed to increase growth opportunities and customer satisfaction.