Author: Doug Stephens

Publisher: Figure 1 Publishing

Comments: This book continues where the author’s previous book, The Retail Revival, left off. Well-known futurist Doug Stephens gives a picture of the future where every aspect of retail experience will be transformed. The very concept of what stores are, how consumers shop, and even the core economic model for revenue will be profoundly reinvented. In the words of the author, “even the centuries-old formula through which retail companies make money – the core economic model – is going to be shape-shifted beyond recognition and with it, the very concept of what a store is and what it does is going to be rewritten.” Nevertheless, our need as humans for social contact in the physical shopping activity remains, but stores cannot continue as mere distribution centres in a world where customer expectations have been radically altered by technology.