What: The WRC London Summit was held on 14 September

Why it is important: The guest speakers and retailers reflected on the past months to better address the future. Talks were also about digital transformation and how to take advantage of it by converging both online and offline. A fair share of the day was dedicated to the urging question of sustainability.

•    Retail and the post pandemic global economy from the European point of view

•    Winning consumer loyalty in an age of digital transformation by converging online and offline while favoring creativity

•    The industry leader’s forum: what was at stake when Covid happened

•    Rediscovering the magic of retail by mixing the best of department stores and AR

•    Winning retail business models for a post-pandemic world

•    The sustainability opportunity

•    Google and Alibaba insights

World retail congress