Attracting and engaging tomorrow's consumers How can retailers create winning customer experiences in a digital age?

Organisational change and leadership

The consumer is constantly transforming and you must keep up. How can you build innovation from within? How can you build a more agile organisation that can keep pace with the change ?

Customer experience

From technology to the people who sell your products, making your customer (your guest) feel special has never been more important. What strategies fly or fail? Who is winning and why?

Disruption and innovation

Who is doing what differently and why does it work? From young entrepreneurs making waves in retail and related industries, to established brands revising their business and customer engagement models – the Congress is dedicated to shaking up your thinking.

Engaging with your consumer

How do you talk to your customer across marketing, advertising and social media? How should you be?

International expansion

Conquering the world is no easy feat, but it can be easier. What can be learned from the battles won and lost by retailers around the globe who continue to expand?

New markets (and old)

Iran and parts of Asia and Africa hold exciting retail potential, while the way the BRICs need to be approached is changing. Get to grips with the entry challenges and opportunities in these markets.

Future-gazing: What’s next?

From the way consumers will shop, to mobile use and shifting demographics – what is on the horizon for retail?