At the recent World Retail Congress (connected), after a series of speakers and panels on a diverse range of issues, a number of awards were made by international juries. Among the notable ones were:

• Stuffstr, a sustainability business in re-commerce which allows retailers to develop their post-sale life of goods. It has been applied at Adidas and at John Lewis where customers used it to sell back approximately 20% of everything they had purchased at the store over the last five years.
• SM SuperKids Day at the Mall of Asia was rewarded as the best customer experience in malls. It was a series of events involving bowling, skating, music and more which kicked off Kids Month at SM in the Philippines.
• The Retailer of the Year Award which was based on a specially expanded set of criteria to take into account the covid crisis. Exceptionally this year, it was given to two retailers: Alibaba and Walmart. In his acceptance speech, the Alibaba president made clear that Alibaba was not, strictly speaking, a retailer, but rather a business which enables brands to connect with customers.

Presentations can be seen on the WRC website