Ikea aims to lure city dwellers with store on London’s Oxford Street

News
 |  
May 2025
 |  
Financial Times
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What: IKEA invests £378 million plus renovation costs in Oxford Street location as part of strategic shift from suburban warehouses to urban accessibility, combining immediate purchase options with home delivery services.

Why it is important: This transformation highlights the broader trend of retailers adapting their formats and locations to meet evolving consumer preferences, particularly in urban centers.

IKEA's strategic expansion into London's Oxford Street represents a significant shift in its retail approach, driven by customer feedback indicating difficulties accessing suburban locations like Wembley during weekdays. The company's £378 million acquisition of the Grade II listed former Topshop flagship, plus substantial renovation investment, demonstrates its commitment to urban accessibility. The three-floor, 5,800-square-metre space will offer approximately 6,000 products, with half available for immediate purchase and larger furniture items accessible through home delivery or click-and-collect services. This development is part of IKEA's broader strategy to combine digital and physical retail presence while bringing stores closer to customers. The location will include a Swedish deli featuring IKEA's signature meatballs, maintaining brand identity while adapting to urban retail requirements. CEO Jesper Brodin expressed confidence in the Oxford Street location's success and indicated plans for similar expansions in other major cities.

IADS Notes: IKEA's Oxford Street investment represents a significant evolution in urban retail strategy. According to Fortune in September 2023 , the company learned valuable lessons about customer preferences in city locations, with shoppers still desiring guided experiences despite space constraints. The Wall Street Journal's January 2024 coverage  of IKEA's downtown strategy showed how the company refined its approach since its 2019 Paris debut, expanding product ranges from 1,000 to 2,600 items to meet spontaneous shopping needs. Fashion United's November 2024 report  on the 'Hus of Frakta' pop-up demonstrated IKEA's sophisticated approach to market entry, using temporary concepts to build brand presence while preparing permanent locations. Retail Insight Network's December 2024 analysis  highlighted how IKEA's investment contributes to Oxford Street's broader renaissance, with vacancy rates dropping below 5% and major retailers investing in flagship locations. The £378 million investment in the former Topshop building, combined with additional renovation costs, shows IKEA's commitment to creating accessible urban retail experiences that balance immediate purchase options with home delivery services, while maintaining brand elements like Swedish food offerings.


Ikea aims to lure city dwellers with store on London’s Oxford Street