What: Waitrose managing director James Bailey is stepping down after leading a successful turnaround, with retail director Tina Mitchell taking over on an interim basis as the grocer posts record customer numbers and profitability.

Why it is important: Waitrose’s ability to achieve record results and a smooth leadership handover illustrates best practice in retail transformation and talent management.

Waitrose is entering a new chapter as managing director James Bailey prepares to step down after five-and-a-half years at the helm, during which he steered the grocer through the Covid-19 pandemic, a cost-of-living crisis, and a period of significant transformation. Under Bailey’s leadership, Waitrose has returned to growth, posting record customer numbers, strong sales, and a turnaround in profitability. The business has focused on operational excellence, quality food propositions, and investment in staff pay and technology, all of which have contributed to its renewed momentum. Retail director Tina Mitchell will take over as interim managing director while the search for a permanent successor is underway, ensuring continuity as Waitrose builds on its strong footing. The transition is seen as a model for effective leadership succession, with Bailey leaving the business well positioned for long-term success and further growth in the competitive UK grocery sector.

IADS Notes:

Waitrose’s turnaround and the leadership transition from James Bailey to Tina Mitchell come at a time of strong performance for the John Lewis Partnership. As reported by The Retail Bulletin (March 2025), the Partnership has tripled profits, with Waitrose delivering 4.4% sales growth, increased volumes, and a return to profitability. This success is attributed to strategic investments in quality food, competitive pricing, and technology, as well as a renewed focus on core retail operations under the broader John Lewis transformation strategy. Retail Gazette (September 2024) and Drapers (March 2025) highlight the effectiveness of these initiatives, including a £114 million investment in employee pay and the shift from annual bonuses to monthly support, which have contributed to improved staff morale and operational efficiency. The leadership change is set against this backdrop of renewed momentum, with Waitrose well positioned to build on its strong footing and further strengthen its competitive position in the UK grocery sector.

Waitrose MD to step down